Ratings based on 628 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Posted Nov 29, 2016
Suite was great. Very clean property and suites. Location was great close to restaurants and other activities .
3 out of 5
by A verified traveler from Virginia

Would not recommend

Posted Nov 21, 2016
I wanted to like this hotel, because the front desk staff were so friendly. Unfortunately, the stay was a disappointment. We stayed two nights and our room was never cleaned after the first night. We came back at 6:00pm and called the front desk, and they just sort of said, "Oh. Huh." This hotel was also perhaps the noisiest I have ever experienced. The heater made loud squeaking noises all night, we could hear everything going on in the room next door, and the pipes in the hotel were noisy whenever anyone in our part of the hotel took a shower.
Comment from Hotel Management
Nov 23, 2016 by Manager, Hotel Management
Thank you for taking the time to share your comments with us. I will be sharing your comments with the hotel's management teams as we continue to work on improving our service.
4 out of 5
by A verified traveler from US

More than adequate and worth the money

Posted Nov 14, 2016
Location: Williamsburg shopping, sightseeing and amenities
Good location, perfect for a ladies weekend but would prefer a second bathroom
5 out of 5
by A verified traveler from Salem, United States of America

Convenient to the College of William and Mary

Posted Nov 1, 2016
Location: We visited the campus and several restaurants in Colonial Williamsburg.
This hotel worked perfectly for our brief stay in Williamsburg to visit our child, a student at W&M. Parking was well-lit and easy. Restaurants were nearby. The hotel was not too noisy and the breakfast was very convenient.
3 out of 5
by A verified traveler from US

Nice place

Posted Nov 1, 2016
Friendly staff. Comfortable for my over night stay.
3 out of 5
by A verified traveler from MD

It was an okay hotel

Posted Oct 24, 2016
Close to dining and downtown, room was specious, bathrooms okay but outdated, beds comfortable but pillows were crazy big and very uncomfortable to sleep on. Pool was small and looked like it needed better upkeeping.
Comment from Hotel Management
Oct 25, 2016 by Manager, Hotel Management
Thank you for taking the time to share your comments with us regarding your recent stay. It is our goal to always provide a wonderful guest experience and we will be taking your comments into consideration as we work towards improving our hotel and service moving forward.
5 out of 5
by A verified traveler from SC

Great hotel conveniently located

Posted Oct 17, 2016
Pros: clean, spacious rooms. hot breakfast. location.
Location: Convenient to many restaurants, shopping at outlets and specialty shops, Colonial Williamsburg and Busch Gardens.
Springhill Suites in Williamsburg is a great hotel conveniently located near many restaurants, shopping and attractions. The rooms are nice and spacious and the hot breakfast is a must to start your day.
4 out of 5
by A verified traveler from Orlando

Williamsburg

Posted Oct 2, 2016
the staff were great. The room was a little dirt and shower diverted did not function. This was an ADA unit and it would not accomodated a person that would have needed it. Also there was no soap. These things need to be checked prior to arrival.
4 out of 5
by A verified traveler

Perfect location

Posted Sep 23, 2016
Quiet, safe and perfect location to all sites in the area. Everything about our stay was very pleasant and we already have future reservations to stay again in a month or so. Highly recommend this hotel!
5 out of 5
by A verified traveler

convenient location, great value

Posted Sep 14, 2016
Pros: free breakfast a plus
Location: convenient to Colonial Williamsburg and other area attractions
it was a great location, walking distance to a number of restaurants, close to area activities