Clean towels daily was expected and was surprised when I would have had to request them...every day. And I am not taking my trash to a dumpster some place. Seriously, would it be that difficult to empty people's trash and provide clean linens? Pool towels were so thin you could see through them.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Colleen, thank you for taking the time to share your thoughts with us. This is our current housekeeping policy: Housekeeping services are not included. Guests are asked to dispose of trash in several conveniently located sites on property. Mid-week cleaning is available upon request at a charge. A mid-week cleaning includes beds being made with fresh linens, removal of trash and replacement of liners, exchange of all bath and kitchen linens, and the vacuuming of the unit. Unit towel or linen exchange may also be arranged for a fee. A $50 fine is applicable for units left excessively unclean. We are sorry if our resort did not meet your expectations, but at least you liked the room that you were given. We wish you better experiences for the future.