Reception
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Reviews of Capt. John Smith Inn

2 out of 5
Capt. John Smith Inn
2225 Richmond Rd, Williamsburg, VA

Reviews

5.8
Rating 10 - Excellent. 113 out of 774 reviews" "
Rating 8 - Good. 155 out of 774 reviews" "
Rating 6 - Okay. 198 out of 774 reviews" "
Rating 4 - Poor. 155 out of 774 reviews" "
Rating 2 - Terrible. 153 out of 774 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had cigarette burns in the blankets. Walls were dirty. Had to burned up outlet was black on the outlet chair was broke. Door wouldn't lock. Environment was pretty dirty. I think it's I'm very unclean outside. Very dirty people fighting all night. Keeping you up. The guy gave us a Wi-Fi code and it was wrong. There was mildew and the restroom and in the room itself and no coffee pot. Nothing was one of his described online including the king size bed. What wasn't even a queen? It was a double. It was supposed to be a king. No working ice machines. The place was just a real disgrace. I think it should be shut down
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
David,I reverified your reservation information and confirmed that you booked a Nonsmoking Queen bed which is the same room type that was assigned to you for your stay. Unfortunately, we do not have King beds.We were glad to be able to provide you with a new coffee pot when you let us know there wasn’t one in your room. I am disappointed that, over your 2 night stay, you did not inform the front desk about the other things mentioned in your review. We would have loved the opportunity to try and remedy the situation while you were here and make your stay more satisfactory.

8/10 Good

Ritvik

Stayed 1 night in Oct 2023

8/10 Good

Leonard

Stayed 1 night in Oct 2023

10/10 Excellent

bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned motel with simple amenities, reasonable price compared to chain hotels in the area. Room is clean & neat. Good fridge in room.
Stayed 1 night in Jul 2023

10/10 Excellent

jack

Liked: Cleanliness, property conditions & facilities, room comfort
great price for a nice room. Would stay there again
Stayed 1 night in Jun 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

fekadu

Traveled with family
Liked: Staff & service, property conditions & facilities
The convenience is not expensive
Stayed 2 nights in May 2023

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Bri

Liked: Staff & service, property conditions & facilities

4/10 Poor

Mark

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it
Hotel is in a great location. Close to many restaurants and things to do. Super cute and cozy room. Will stay here again
Stayed 3 nights in Oct 2022

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Williamsburg stay
This place had a train track behind the building but was for the most part very quiet and peaceful.
Stayed 3 nights in Sep 2022

2/10 Terrible

Yvette

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
STAY AWAY!
Thja has got to be the WORST place I've ever stayed in allthe yeara Ive been coming to Williamsburg. This must be a LIVE IN MOTEL because people were sitting outside in chairs. There was a MAN dressed as a woman prostituting outside. The room smelled HORRIBLE and the decore was old!! DO. NOT WASTE YOUR MONEY!!
Stayed 1 night in Aug 2022

4/10 Poor

Ronald

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Scary
Room was not so good. Most occupants are probably permanent rentals. Walls paper thin and it was noisy. Went to bed and a big roach ran across the wall. Hard to sleep after that.
Stayed 1 night in Jul 2022

6/10 Okay

Lenora

Liked: Cleanliness, property conditions & facilities, room comfort
close to restaurants and sites
great location near restaurants. Inn is only 2 miles from colonial williamsburg. there is no free breakfast but there is a pancake house next door.
Stayed 1 night in Jul 2022

6/10 Okay

Timothy

Liked: Cleanliness, room comfort
Wow
Stayed 7 nights in Jun 2022

2/10 Terrible

AMMAR

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is filthy. The carpet is from 1900. The bathroom water doesn't do through. We have to wait some minutes to get a shower. I'm not going back for sure.
Stayed 5 nights in Jun 2022

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Fonda, Douglasville

Liked: Cleanliness, staff & service
It was inexpensive, it is convenient to the highway, food, heck its next do to a pancake house! Enough said!
Stayed 1 night in Apr 2022

6/10 Okay

Fonda, Douglasville

I needed to stay a night… I did. I needed a hot shower. Water was hot. I wanted good food choices, they were in the middle of it, from breakfast to dinner. I was happy.
Stayed 1 night in Apr 2022

6/10 Okay

Huseyin

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Good value for the money
Stayed 1 night in Dec 2021

10/10 Excellent

Dayton

Stayed 1 night in Dec 2021

2/10 Terrible

Stacey

Disliked: Cleanliness
Stayed 1 night in Nov 2021

6/10 Okay

mary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Manager very nice, switched us to downstairs room so I didn't have to climb stairs. internet connection was no good.
Stayed 2 nights in Oct 2021

6/10 Okay

Leah

Traveled with group
Disliked: Cleanliness
My bed had coins and a lighter in it. They do not change the sheets between guests at this property.
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed
Room was fairly clean. Staff removed used towels and did not replace. We had to go to office for clean towels. Air conditioner was very inadequate. We cleaned air filters for 2nd night. Then cooling was almost adequate. Bed seemed to be smaller than queen size.
Stayed 2 nights in Sep 2021

8/10 Good

Zachary

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Very nice stay! Great location!
Stayed 1 night in Aug 2021

10/10 Excellent

ERICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good peace and quiet
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and dinning
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Location was great!
Stayed 1 night in Jul 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, smelled of smoke, stains in sheets, food particles left on bed… if I could give a zero, I would
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel was almost a last resort due to our late arrival for a few days in Colonial Williamsburg. I saw some poor reviews and sadly they were true. The room was basic motel accommodations, the security latch was broken, something red was spilled into the nightstand drawer and the furnishings are dated. The worst part was the hardest bed mattress I have ever experienced! Not much sleep that night!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff,,,,convenient to shopping
Stayed 2 nights in Jul 2021

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Julie

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Didn’t like close to rail road, rooms smelled, we had to buy freshener, didn’t empty trash, didn’t bring clean towels in, didn’t clean the pool. Toilet was wobbly. Room had a couch that was very uncomfortable. It was close to a lot of restaurants. Staff was friendly.
Stayed 4 nights in Jul 2021

6/10 Okay

Julie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Rat trap
Really rundown and outdated i felt that i was back in 1965 because thats the last time anything was done to this place horrible air conditioning and ive seen hospital beds that were more comfortable
Stayed 5 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty. Was suppose to be smoke free but smelled of cigarettes. It was so NOT worth the money I paid for it.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
strong food smell in front desk
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
The price is very affordable for the location, and it was close to nearby area attractions and even to local dining and shopping options. staff was friendly.
Stayed 1 night in May 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hate to give bad reviews
I don’t like to give bad reviews but this one is necessary - room was infested with Bed bugs - infested - crawled into purse -and pool was closed and nasty -, black crud in sink -had to scrub to use … (Despite add showing beautiful pool stating would be open March thru June.) We Requested late departure and stated we would be willing to pay for it (per ad)-forget it… staff threatened would bill extra night if 31 minutes over , and had staff post watch on our room yelling to each other when we walked out door .. would not recommend When called about bugs Staff was very nasty on phone - and offered no apologies - stay elsewhere if you want a good vacation.
Stayed 1 night in May 2021

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Totally nice and clean
Stayed 1 night in Mar 2021

4/10 Poor

Brenda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a deep clean.
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
The bed spreads were hand sewed together or not at all. Security door latch broken off. Not the best element either living or hanging around the hotel
Stayed 1 night in Feb 2020