HVAC didn't work right, trash in our wastebasket, phone disconnected, tv didn't work until the lovely gentleman who checked us in came and "reset" it. When we went down for breakfast, were told it was "continental" and there was nothing hot, some stale bagels and the dining area was filthy. Just a bummer. The man who checked us in was so nice and helpful, but the woman checking out was fairly curt.