Front of property

Reviews of Quality Inn & Suites Danville

2.5 out of 5
Quality Inn & Suites Danville
15 Valley West Rd, Danville, PA

Reviews

5.8
Rating 10 - Excellent. 103 out of 651 reviews" "
Rating 8 - Good. 145 out of 651 reviews" "
Rating 6 - Okay. 113 out of 651 reviews" "
Rating 4 - Poor. 118 out of 651 reviews" "
Rating 2 - Terrible. 172 out of 651 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Was in the right spot
Stayed 1 night in Oct 2023

2/10 Terrible

Gina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to room 205, in the late evening, turned on the light, and dozens of bugs scurried up the walls, into the closet and the bathroom. Cockroaches amongst them! ABSOLUTELY DISGUSTING!!! DO NOT STAY HERE!!! Other guests found bugs in their rooms as well, and left immediately with us.
Stayed 10 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room was run down, wallpaper was peeling off of the walls and the shower didn’t really work right or drain
Stayed 2 nights in Sep 2023

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't appreciate or like the fact that neither the tv remote nor the phone worked in two of the three rooms that I was shuffled in and out of. After two lengthy walks to the lobby/ front desk, I was given another room and upon opening the door and turning the light on, bugs scattered around the room. I killed one on my bed and have video of the incident. I returned to the front desk and waited 25 minutes before someone heard my yells of "hello" through the hallways of the first floor. I expressed my displeasure,along with the fact that I was staying at this hotel because I had a two plus hour drive to get to Danville for tests at the hospital early the next morning. I was told that they didn't want to see the bugs or the video,that they weren't familiar with the rooms at all, and that it was a housekeeping issue. I was offered a third room and,since I was stressed out and it was nearly 11 o'clock, I sat in a chair near the window and watched a Bengal striped cat jump in and out of the garbage can beneath my window. I got no sleep at all and left my key card and remote on the desk at 7 am. I was told that they have a no refund policy and when I asked why, at 10 o'clock at night,or any time for that matter,was the front desk left unattended , I was told that they have other jobs to do. I'm sure that the length of my time is visible on the security cameras. I would never give my money or trust a good night's rest to this establishment. Completely rude, uncaring staff.
Stayed 1 night in Sep 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, amenities, property conditions & facilities
Poorly lit signage and parking lot, on site restaurant not open, “breakfast” consisted of make your own waffle or a pop tart, shower didn’t drain, water was brown and metallic smelling, curtains were stained, bed sheets were dirty (covered with hair) the one employee was kind and helped me change the sheets but 2nd set had a live bug, 3rd set was clean. Towels were yellowed, was in a suite but no TV is TV cabinet in living space. No USB outlets. Ice machine broken, told not to drink the water anyway soooo….toilet appeared I flushed but was just stained and water was brown.

2/10 Terrible

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled like pot. The bathroom was filthy. We didn’t even stay! Check in and Checked back out.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Never again!
LOUD neighbors Unusable water. Iron/rust in it 1st room assigned hadn’t been made up or cleaned.
Stayed 1 night in Sep 2023

2/10 Terrible

Kathleen

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rug not vaccumed. Stains all over the carpet. Bathtub and toliet not cleaned. Bed linen smelled musty. Giant patched hole in the bathroom wall . Disgusting
Stayed 1 night in Sep 2023

6/10 Okay

Brandi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Pam

Disliked: Cleanliness, amenities, property conditions & facilities
The carpets were stained, the bathroom fixtures were rusty, the toilet was stained, wallpaper was curling off on edges, the "breakfast" was poor & skimpy.
Stayed 3 nights in Sep 2023

2/10 Terrible

Kay

Disliked: Cleanliness, property conditions & facilities
Running water is toxic. You cannot wash your hands or brush your teeth.

2/10 Terrible

robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is infested with bugs. Bugs crawling on walls, in sink and bed . I have never experienced anything like this . I have pictures of the bugs but i dont see an option to add . We went for a Bucknell event and this just ruined everything. I had to sleep in the car. This is awful . Please run from this place.
Stayed 1 night in Sep 2023

2/10 Terrible

Brian

Traveled with family
When we got there the hotel said they were overbooked and didn’t have a room for us. Please note that I called 2 days before traveling to confirm the reservation. Expedia customer service solution was for us to stay at a different hotel which cost more per night! Never again I felt scammed
Stayed 2 nights in Sep 2023

2/10 Terrible

Sharnia

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is dirty not cleaned no towels or rags pee in the toilet crumbs all over the floor chair & table
Stayed 1 night in Sep 2023

2/10 Terrible

jerry

Disliked: Cleanliness, property conditions & facilities
This place is absolutely disgusting. My room doesn’t have towels, but a girl at desk brought some to the room. I am not sure but the last guest may have chemotherapy as clumps of hair are all through bathroom and toilet. Everything here is really old, dated and run down. Girl at front desk said they are at capacity, no one is here. 2 cars in parking lot, plow truck and car that covered in dirt/ dust. I brought my twin 13 year old girls but they refused to stay here and stayed at camp site instead. Water in room tastes and smells like rusty water. Toilet is disgusting w/ hair all over it. I can’t emphasize how bad this place is. My daughters said disgusting. No one working here cares. It’s a closed hotel that is still open for?
Stayed 2 nights in Sep 2023

10/10 Excellent

Ronald

Stayed 1 night in Sep 2023

2/10 Terrible

Kelly

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be shut down! Absolutely horrible treatment and numerous safety concerns. From the smoke detectors having no covers, wires cut and sticking out to no outlet covers. To the rooms being in disrepair, the sheets badly stained and not giving guest towels. When asked for 4 towels for the 4 of us in our room to take a shower, we were given 2 and informed thats all they could find. The pool was green and property was not maintained. Trash all over the place due to the cans overflowing and the weeds were knee high.
Stayed 2 nights in Sep 2023

4/10 Poor

Travis

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Sheila

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing that we liked at this place. The building should be condemned. We got checked into our room. There were no pillowcases on the bed pillows and no towels in bathroom and no remote for tv. We had to go down to front desks for towels, coffee,toilet paper. They didn’t bring us towels for 2 days. Not a very good continental breakfast. Waffles and cereal. Some days they didn’t have any milk. Never came for garbage. No smoking in building but every night when we got back to our room. You could smell guest were smoking pot. When I took the keys to check out, nobody was at the front desk. My husband was in the front in our car and he saw the girl that was working the front desk get in her car and take off. Never saw a housekeeper or a hskping cart in the hallways the whole time we were there (1 week). Very disappointed. I worked at a hotel(manager of hskping /laundry). If we treated our guests like that we would of been fired. Not very good customer service. Front desk girl jumped over the counter no shoes on to get something for a guest. Sitting on couch watching tv
Stayed 8 nights in Aug 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
Toilet was dirty, air conditioning unit was loud, dust and crumbs on the table, room had an odd smell
Stayed 1 night in Aug 2023

4/10 Poor

Carolyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty - stains all over the carpet. Our room had no towels and no remote for the TV. The bed was extremely noisy - creaked loudly whenever a move, even a small one, was made. When I asked for a new room, I was told the entire hotel was booked even though there were hardly any cars in the lot.
Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No frills hotel
It's better than staying in a tent, and the sheets were clean. The people that worked there were very nice. Pool is open only on the weekend. The pipes are all rusted out and the water smells like rust. Left the bathroom sink running for a few minutes and it stained the sink. The vending machines haven't been filled in a while, there wasn't much to it. Although they had a Walmart continental breakfast, which surprised me. The air conditioner worked. Anyway, you get what you pay for, and it's a cheap place to stay. There is no TV there, they give you a Roku and you can stream movies, however, no cable or satellite hook up
Stayed 3 nights in Aug 2023

2/10 Terrible

Jennifer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I arrived to check in at this hotel in August 2023. When I went to check in, the receptionist at the front counter said they made a mistake and overbooked the hotel. They gave away our room deliberately. I asked if she could refer me to another hotel and she said no. I asked about if I could get a refund and she just told me to call Expedia. I asked if she could provide the phone number for Expedia and she said no. She offered a poor excuse and a poor apology for giving away our room. We arrived at night with a very tired 3-year-old child and had to drive around Danville looking for another hotel to stay at. We stayed at the Red Roof Inn. They were very accommodating and gave us a room (at a decent price) just by walking in. I hope my review is considered before booking this hotel. This hotel should not be listed on Expedia for booking if they give away the rooms even after payment. Expedia is allowing this treatment to happen and this is inexcusable.
Stayed 1 night in Aug 2023

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service Dirty Needs update Not fit for humans
Stayed 3 nights in Aug 2023

4/10 Poor

Denis

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
TV or remote did not work, only a small amount of ceral left for breakfast, staff at front desk was not concerned or fixed the problems
Stayed 1 night in Aug 2023

6/10 Okay

Brandi

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Overall it was an okay stay, the continental breakfast was cereal without milk, waffles and kids grabola bars. Was expecting more and wss definitely expecting them to gave milk to go eith the cereal.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Unsatisfied
The hotel was a little run down the water had rust in it couldn't really take a shower to water skunk and the rooms were dirty had cobwebs and spiders
Stayed 1 night in Aug 2023

2/10 Terrible

Lillian

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was below par.
Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Total dump. Went for LLWS you’d think knowing this is their busy time they’d have it clean but it was disgusting. Smelled terrible. Dirty water.
Stayed 1 night in Aug 2023

2/10 Terrible

Trevor

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would like to request a refund. I was going to leave reviews for the public to see but wanted to reach out and see about a refund first. Our stay was terrible to say the least. Arriving to the location was a sight to see. Landscaping and lighting is as bad as it gets. Lobby area awful. Receptionist didn’t even know how many rooms I booked. The smell was beyond awful throughout the building. Pool was unusable. No breakfast as promised when booking. Towels and bathroom area looked as if it was out of a horror movie. Unacceptable in every part of our stay once we entered the premise. Please make it right. Thanks
Stayed 1 night in Aug 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Lee Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
No tubs in facility worked could only take showers every window you looked out was full Of webs and dirty and dead insects. Continental breakfast was a joke no fruit eggs or meat

10/10 Excellent

Enelda, Piscataway

Liked: Amenities, property conditions & facilities
Comfy and ok
Stayed 1 night in Aug 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service
i got a good price on Orbitz. Booked the King Size suit. The room was very spacious and had a comfortable bed and sheets.
Stayed 1 night in Aug 2023

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at the property after fully prepaying only to be told they were overbooked and had no room. The “quality” of the hotel itself and the staff was anything but quality.
Stayed 1 night in Aug 2023

10/10 Excellent

Enelda, Piscataway

Liked: Cleanliness, staff & service, property conditions & facilities
The stafff is amazing. My room clean a big.
Stayed 1 night in Aug 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Emily

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We moved to 3 differooms because the warer in the bathtub came out yellow. The third room had a beep from what i thought was a dead smoke detector battery however the staff said it was the carbon monoxide detector. I have pictures of the urine soaked bath tubs.
Stayed 2 nights in Jul 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
I wish I could give less than one star. We should have know better when driving in and seeing the overgrown landscape and disabled vehicles on the property. Upon checking in we entered the room and as soon as the lights were turned on cockroaches went scurrying across the floor and bathroom vanity countertops. Turned on the water in the sink to try to flush one down the drain and the water was brown…. Pictures of both are attached… Went to the front desk within 5 minutes and they refused to issue a refund. Hotels dot com was less than helpful obtaining a refund and charged me the full price. Do yourself a favor and avoid this run down dirty hotel at all costs. Any review you read that gives this more than one star is either a bot or employee of the hotel
Cockroaches behind the mirror
Dirty water from the sink
Stayed 1 night in Jul 2023

4/10 Poor

Sari

Stayed 1 night in Jul 2023

4/10 Poor

Marilee

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Understaffed, bugs in bathroom, no nightstands w outlets for electronics, bare bones ‘breakfast’ with no staff. Cereal but no milk, no bread/bagels/English muffins for toasting, watery coffee…. Only 1 chair in room. No clock, desk phone. No one answering front desk phone.
Stayed 1 night in Jul 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
The person the handled the cleaning etc was great…on a whole our experience was bad all around
Stayed 2 nights in Jul 2023

2/10 Terrible

Tatiana

Disliked: Property conditions & facilities
I was hoping to get some pool time but it was closed and there was no notice of the pool being closed due to the Health Department shutting it down. Also, the towels are dingy in color. Property looks like it's being neglected.
Stayed 1 night in Jul 2023

2/10 Terrible

Nora

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go if you want a shower!
The shower didn’t work. Nor did the water. There was only cold water. Thank goodness I showered before I left home, but the next day I had to go home with no shower.
Stayed 1 night in Jul 2023

2/10 Terrible

Francis

Stayed 2 nights in Jul 2023

2/10 Terrible

Erin

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest warning!!
Warning: Stay somewhere else! The toilet was completely clogged it stunk so bad and no one would fix it. There was ZERO water pressure so the shower doesn’t work. The front desk help is rude and has attitude. No one is helpful. This place should be condemned! Go somewhere else!!
Stayed 1 night in Jul 2023

8/10 Good

Sandy

Traveled with family
Good
Stayed 1 night in Jul 2023

6/10 Okay

Zaida

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Chris

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When booked we were assured there was an elevator to the second floor, when we arrived after we checked in we were told there were no available rooms on the first floor in spite of absolutely no cars in the parking lot, and there was no elevator making them non compliant with the Americans With Disabilities Act and my mother in law would not be able to access the room assigned. Front desk clerk did not provide check in papers... Just a receipt of payment. We checked out after speaking with my mother in law and booked another hotel. We went back the next day and Kyle the manager stated he could not provide any check out documentation for us. Speaking with the parent company Choice Hotels, they stated the Quality Inn had marked us as a "NO SHOW" and billed us for two days, however, there was no documentation of payment. I have the receipt given to me from the front desk. On top of being non ADA compliant they lied, marked us a no show, and fraudulently billed us for two nights and we didn't even enter our rooms.
Stayed 2 nights in Jun 2023