I didn't appreciate or like the fact that neither the tv remote nor the phone worked in two of the three rooms that I was shuffled in and out of.
After two lengthy walks to the lobby/ front desk, I was given another room and upon opening the door and turning the light on, bugs scattered around the room. I killed one on my bed and have video of the incident.
I returned to the front desk and waited 25 minutes before someone heard my yells of "hello" through the hallways of the first floor.
I expressed my displeasure,along with the fact that I was staying at this hotel because I had a two plus hour drive to get to Danville for tests at the hospital early the next morning.
I was told that they didn't want to see the bugs or the video,that they weren't familiar with the rooms at all, and that it was a housekeeping issue. I was offered a third room and,since I was stressed out and it was nearly 11 o'clock, I sat in a chair near the window and watched a Bengal striped cat jump in and out of the garbage can beneath my window. I got no sleep at all and left my key card and remote on the desk at 7 am.
I was told that they have a no refund policy and when I asked why, at 10 o'clock at night,or any time for that matter,was the front desk left unattended , I was told that they have other jobs to do.
I'm sure that the length of my time is visible on the security cameras.
I would never give my money or trust a good night's rest to this establishment.
Completely rude, uncaring staff.