Exterior

Reviews of Berkshire Valley Inn

2.5 out of 5
Berkshire Valley Inn
2541 Hancock Rd, Williamstown, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 301 out of 498 reviews" "
Rating 8 - Good. 155 out of 498 reviews" "
Rating 6 - Okay. 29 out of 498 reviews" "
Rating 4 - Poor. 9 out of 498 reviews" "
Rating 2 - Terrible. 4 out of 498 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

rachel

Traveled with family
Berkshire valley inn is special for many reasons. They have reconfigured some of the classic hotel rooms into 3 or 4 bedroom suites with a kitchen. They have built a dog run on the hill behind the hotel. They serve delicious gluten free (!) muffins and frittata as well as gluten-full items. They have decorated in a cute and modern style that is unpretentious and comfortable. And the proprietor is lovely, she even called me when she found something we left behind. I hope to visit again in warmer weather when the pool is full and the sky is clear. It’s such a beautiful area.
Stayed 2 nights in Apr 2024
Response from Pamela on Apr 19, 2024
Thank you for the glowing words Rachel, we enjoyed hosting your group very much and look forward to having you back for pool and summer fun. Cheers!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Feb 2024
Response from Pamela on Mar 3, 2024
Thank you Sharon! We appreciate you choosing to stay with us.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pamela on Feb 22, 2024
Thank you for your wonderful review. We hope to host you again soon

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy with a digital code.Parking infront of our room was available. The room was clean ,stocked with towels and mini fridge/snack options were available for purchase.Continental breakfast items coffee/tea/oj/fruit/yogurts and speciality assorted items available (Delicious squash cherry tart !) Overall great hotel, cute decor and friendly staff !
Stayed 1 night in Feb 2024
Response from Pamela on Feb 22, 2024
Thank you for your kind words Victoria. We enjoyed hosting you during your time in the Berkshires. We know you have many options and we appreciate you choosing to stay with us.

8/10 Good

Carol

Traveled with partner
Easily reached from upstate NY. This is a simple no frills motel which includes a very very basic breakfast, but clean and very friendly accommodating staff. You can hear your neighbors talking in their rooms and their TVs which is a bit annoying. Despite the negatives, We would return.
Stayed 1 night in Feb 2024
Response from Pamela on Feb 22, 2024
Hi Carol, thank you for taking the time to respond. We recently added sound machines to help with the noise for our light sleepers, maybe you missed it? The property was built some time ago so sometimes you might hear people depending on how loud they are. We also have a locally sourced breakfast including quiches (sometimes), baked goods, assorted yogurts, GF options, fruit, juice and coffee. We feel a great value for a complimentary breakfast offering. We look forward to hosting you again in the future

10/10 Excellent

Rhoda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend! We definitely would stay here again. Really comfortable beds, well-stocked kitchenette, fast Wi-Fi, high pressure, water in the showers, and friendly service.
Stayed 1 night in Jan 2024
Response from Pamela on Jan 31, 2024
It was our pleasure Rhoda. We hope you and your dad had a great day together. Come back again anytime.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy and comfortable. Recently renovated and very clean. Bethany was very friendly and inviting.
Stayed 1 night in Jan 2024
Response from Pamela on Jan 31, 2024
Thank you Matthew, the pleasure was all ours. We hope to see you again in the future

8/10 Good

Andrea

Stayed 1 night in Jan 2024
Response from Pamela on Jan 31, 2024
Thank you for taking time to leave us a review. We hope to have you back soon

10/10 Excellent

Allan

Stayed 3 nights in Dec 2023
Response from Pamela on Jan 31, 2024
Thank you for your review, we are glad to see you enjoyed your stay

6/10 Okay

Clinton

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Pamela on Jan 2, 2024
This is a bit surprising seeing how you were overjoyed when we sent you off hunting with a little togo breakfast. Perhaps you meant to click on 5 out of 5? Happy New Year nonetheless

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Charming, but not exactly new
A nice place to stay when traveling with a family. Lots of space, comfortable room, if a bit frayed around the edges. Very friendly and accommodating service more than makes up for any physical shortcomings.
Stayed 1 night in Nov 2023
Response from Pamela on Dec 4, 2023
Thank you for taking time to leave us feedback. We are working hard to make updates as we can and look forward to exceeding your expectations on your next trip

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Pamela on Nov 16, 2023
Thank you Antonio, we'll see you again soon

10/10 Excellent

Chloe T

Stayed 1 night in Nov 2023
Response from Pamela on Nov 6, 2023
Thank you for staying with us Chloe, we appreciate your wonderful review and so happy to know you had a great time with us

10/10 Excellent

G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to detail is magnificent. It’s a beautiful boutique hotel near North Adams and Mt Greylock. The bed was crazy comfy and the decor was so cool. The best part was SNACKS. So refreshing to stay somewhere that isn’t trying to rip you off. Awesome selection that was reasonable priced. I will definitely be back to support this awesome business.
Stayed 1 night in Oct 2023
Response from Pamela on Oct 30, 2023
Thank you so much for the glowing review. We try to keep healthy, GF options and the price point all in check when we select snacks for the rooms. So happy you enjoyed the selections. We look forward to hosting you again soon

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
Stayed 2 nights in Oct 2023
Response from Pamela on Oct 27, 2023
Excellent! Come back anytime

8/10 Good

Jongsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Pamela on Oct 24, 2023
Thank you for leaving us a review. We look forward to your next stay with us

8/10 Good

Luiz

Stayed 1 night in Oct 2023
Response from Pamela on Nov 16, 2023
Thank you for taking time to leave us a review score. We hope to see you back soon

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Hosts were SO nice. Rooms were very clean. Loved the mascot, Bear. He was adorable. Would stay again anytime we are in the area.
Stayed 1 night in Oct 2023
Response from Pamela on Oct 24, 2023
Thank you Barbara, Bair enjoyed meeting you too! Thank you for taking time to leave feedback, we appreciate you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway Spot
We had a wonderfully relaxing and cozy stay with our family of 4 and pup. Everyone gave it top marks/paws! We'll definitely be back!
Stayed 1 night in Oct 2023
Response from Pamela on Oct 16, 2023
Thank you so much for your wonderful review. We are so happy to hear you all enjoyed your time with us, looking forward to having you back

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023
Response from Pamela on Oct 17, 2023
Thank you for taking the time to leave us a review, looks like you enjoyed your time at BVI, so happy to hear!

10/10 Excellent

DEBORAH, Salem

Stayed 1 night in Oct 2023
Response from Pamela on Nov 6, 2023
Thank you for the great review! We are happy to hear you enjoyed your stay

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was close and convenient to the venue that we attended
Stayed 1 night in Oct 2023
Response from Pamela on Oct 16, 2023
So happy you enjoyed your time with us.

8/10 Good

Takashi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a little. It was noisy because of neighbors. However, overall good.
Stayed 1 night in Oct 2023
Response from Pamela on Oct 15, 2023
I am sorry to hear your neighbors were noisy, next time let us know and we will make sure they quiet down promptly. We enjoyed having you.

10/10 Excellent

James, Stamford

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and reasonable price
Stayed 2 nights in Oct 2023
Response from Pamela on Oct 15, 2023
Thank you James, we really appreciate you choosing us for your time away from home. Looking forward to having you back

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is not the most up to date facility, but the place is clean, comfortable, and the staff is super friendly and helpful. Good breakfast, too. I will stay there again.
Stayed 3 nights in Oct 2023
Response from Pamela on Oct 12, 2023
We are definitely working every day to make improvements, hopefully you could see that. We would love to see you again soon

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pamela on Oct 11, 2023
Thank you Gerald! We are glad to see you enjoyed your stay with us.

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Couch was somewhat collapsed, so when you sat on cushions, you felt like you were falling through to the floor. Bathroom was stocked nicely as was the snack supply - thank you! Overall condition of room for the price wasn’t great. Rooms just need some sprucing up and cleaning.
Stayed 1 night in Sep 2023
Response from Pamela on Oct 11, 2023
So sorry about the couch, we actually just ordered replacements so we should be seeing those upgrades this fall. We are working tirelessly to make updates wherever we can without disrupting our guests during sold out weeks/weekends. We're trying our very best and appreciate your feedback. Our rates are actually some of the best value in the area. We offer a complimentary locally sourced (and generous) breakfast for each day you are here and we usually receive feedback that we are worth every penny so I am sorry you disagree. We hope to have you back soon to enjoy our new upgrades and give us another chance to wow you

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the motel feeling
Stayed 1 night in Oct 2023
Response from Pamela on Oct 11, 2023
Thank you for staying with us

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the inn was so amazing, it was so clean, and the bed was wonderful.a wonderful one night stay. they were so nice, and helpful. a great place will stay there again on our next trip. only wish we had found this inn before....
Stayed 1 night in Sep 2023
Response from Pamela on Sep 29, 2023
Awww thank you John. Its so wonderful to hear you enjoyed your time with us. We hope to see you in your future travels.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pamela on Sep 29, 2023
Thank you for the wonderful review Cheryl. It was our pleasure hosting you all during your travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Pamela on Sep 27, 2023
Thank you for the review! We are delighted to see a 10/10

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our recently renovated room was lovely and comfortable. The continental breakfast was exceptional with items from a local bakery, and the lobby area was charming. A great place. Only complaint is that the people in the room next to ours went out and left their dog alone; it barked until they came back.
Stayed 1 night in Sep 2023
Response from Pamela on Sep 25, 2023
Oh no, I am so sorry about the neighbors dog. We will make sure to keep our ears peeled in the future so this doesnt happen again. Always feel free to call the office so we can make sure to get a solution for you asap. We are so happy to hear the rest of your stay was enjoyable though. Thank you so much for staying with us, we hope to see you again soon.

10/10 Excellent

Ward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant , non-standard , personalized decor. Friendly staff.
Stayed 1 night in Sep 2023
Response from pamela on Sep 25, 2023
Thank you so very much for your kind words. We appreciate your feedback

10/10 Excellent

Hoff

Liked: Cleanliness
Disliked: Amenities
Rustic
Stayed 1 night in Sep 2023
Response from Pamela on Oct 30, 2023
Haha, modern rustic, we love that for us :) Thank you for taking the time to leave a review

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute, rustic, clean inn. Breakfast included delicious local pastries and staff was friendly.
Stayed 2 nights in Sep 2023
Response from Pamela on Sep 25, 2023
Thank you for staying with us Erin. We hope to host you again in the future

8/10 Good

LISSETTE

Stayed 1 night in Sep 2023
Response from Pamela on Sep 18, 2023
Thank you for taking the time to leave us a review, we appreciate you choosing us for your stay in the Berkshires

10/10 Excellent

fran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect for what we needed Bed was extremely comfortable with comfy blanket and pillows. Overall a very nice experience. The one draw back is you have to drive to a restaurant as there isn't one on the property. They do give you breakfast.
Stayed 1 night in Sep 2023
Response from Pamela on Sep 18, 2023
We really enjoyed having you both this weekend. Thank you for the wonderful words and we look forward to seeing you again in the future

8/10 Good

Greg

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Pamela on Sep 18, 2023
Thank you for staying with us!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Sam Cooke vinyl with my breakfast
Stayed 2 nights in Sep 2023
Response from Pamela on Sep 18, 2023
Ahhhh yes, Sam is easy listening in the lobby. We are so happy to hear you enjoyed your stay. see you again soon, we hope!

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find yet remote. Very friendly staff. Carpet was old but bathroom, beds and sheets were very clean. Would recommend!
Stayed 2 nights in Aug 2023
Response from Pamela on Aug 28, 2023
Thank you for your feedback. The carpets are actually only a few years old but we are replacing them soon with new flooring and other updates as soon as we slow down from summer. Hopefully we will see you again soon.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Pamela on Aug 29, 2023
Thank you Rachelle! It looks like you enjoyed your stay, we are so happy to hear this.

10/10 Excellent

valarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
I am so happy I found this place. We were so happy to find a clean dog friendly place that was comfortable and had everything we needed. We traveled with 2 dogs and had 2 beautiful dog beds waiting for them in the room with treats! Reese & Neeka say thank you! Nice little breakfast that we enjoyed both mornings. The owner Pam was so sweet!
Stayed 2 nights in Aug 2023
Response from Pamela on Aug 28, 2023
We enjoyed having you and look forward to seeing you all again soon. Cheers friends!

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2023
Response from Pamela on Aug 28, 2023
Thank you for taking the time to give us a rating. We are glad to see you enjoyed your stay

10/10 Excellent

Thomas

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room was a little dated but very clean. Owner was very friendly it made my stay very enjoyable. I would stay here again if I ever get up here again. Pool was very clean just a little cold for me but the kids went swimming anyway. I would recommend this Inn to everyone.
Stayed 2 nights in Aug 2023
Response from Pamela on Aug 28, 2023
Thank you for taking the time to leave us feedback. We are updating all the rooms more and more so we assure you will have a 15/10 stay with us next time.

8/10 Good

Rainer

Friendly staff and very quiet neighborhood
Stayed 1 night in Aug 2023
Response from Pamela on Aug 24, 2023
Thank you for staying with us

8/10 Good

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This inn was a great option for our one night stay in the area as a family of five. We were in a one bedroom suite and the space worked out perfectly. It was clean and well stocked with what we needed. Pamela, the owner, checked in with us before our arrival to provide check-in info and see if there was anything extra she could provide in the room to make our stay more comfortable (extra towels, blankets, etc). She was very nice to work with and it's apparent that she cares about her guests. It's an older inn, but she's working to make updates throughout so I know it will continue getting even better. We would definitely stay again if in the area!
Stayed 1 night in Aug 2023
Response from Pamela on Aug 23, 2023
Thank you for taking the time to leave some feedback, we appreciate you choosing the Berkshire Valley Inn for your travels away from home. We look forward to hosting you in the future.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Pamela on Aug 23, 2023
Glad to see you enjoyed your time with us Glenn, we look forward to seeing you in the future

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay if you are going to be around Williamstown or North Adams. Very easy to get to. Very clean and the bed was unbelievably comfortable and the sheets were so soft. Breakfast could have been a bit more substantial. I would have liked to speak with the owner to hand over the key when we were leaving but could not find anyone around. I hope by leaving the key in the door, that was OK. Everyone was very friendly. A great but short stay and if in the area again, would definitely see this place as an option.
Stayed 1 night in Aug 2023
Response from Pamela on Aug 23, 2023
Sorry we missed you on your way out. The weekends are nutty around here and if we're not turning over rooms, we might be out back organizing trash or up to our elbows in laundry from the weekend guests. We are so happy you enjoyed your stay. Our breakfast is actually changing this weekend. We are partnering with a local bakery and offering a sweet and savory option that will change weekly. We hope to see you again in the future. Thanks again for trusting us with your time away from home.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Exceptionally clean with fine and welcoming service. Only negatives were that the walls did not seem very soundproof and breakfast, although adequate, was limited. However, good value and located in a lovely area of the Berkshires.
Stayed 1 night in Aug 2023
Response from Pamela on Aug 14, 2023
We are delighted to hear your thoughts. Its an older building so sometimes the walls can feel a little thin depending on the neighbor next to you. We will work on this in future updates this winter. Our breakfast is complimentary and people seem to think we have all the basics they need to start their day but thank you for the feedback.