Ratings based on 176 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great for an extended stay as a family

Posted Jul 16, 2017
We were floored by the outstanding service of Best Western in Williamstown NJ. Everyone was always friendly and helpful. My kids loved the waffle breakfast, and I enjoyed the variety provided (eggs, yogurt, fruit). Mr & Mrs Patel, Arthur, Charlene, Tara, and the rest of the support were great, always had welcoming smiles and very responsive for any requests we had while acknowledging us with our names-such personalized service! Our original 2 night stay was extended to 4 nights due to a change of plans-the rooms were always clean and spacious. On our departure we accidentally left a diamond engagement ring in our hotel. As one can imagine, we were a bit shaken once we realized the loss (we were already 4 hours away driving home). Fortunately, the upstanding staff found the ring and we were able to retrieve it that same day! I can't comment enough on what was truly an unforgettable stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right off the expressway.

Posted May 20, 2017
I liked the pool and the To Go Bag in the morning.
3 out of 5
by A verified traveler

Waa close to my in laws

Posted Apr 27, 2017
Maid service was horrible didn't get my room clean unless I ask and on my last day there they didn't clean it at all. Even after I requested it. Front desk was friendly. Breakfast was not great.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 18, 2017 on Hotels
5 out of 5
by A verified traveler

A comfortable stay

Posted Apr 17, 2017 on Hotels
The hotel is not far from Rowan University so when visiting my son I stay here.Very comfortable bed and a pleasant stay. Enjoyed the free breakfast as well. Haven't had a chance to try the pool yet. Not my first time staying here and will definitely stay again - the staff is friendly and the room is comfortable and clean.
3 out of 5
by Tamara

This traveler left a rating score only Posted Mar 2, 2017 on Hotels
3 out of 5
by Stacy

Posted Feb 19, 2017 on Hotels
Went there for Valentines Day. Chose the room with the hot tub... it did not work... complained about it and no one seemed to care. The main reason I stayed was for the hot tub so we were very disappointed. No one seemed to know when I could talk to a manager. Says they don't know when he'll be in. Definitely a thumbs down for them this time
5 out of 5
by Brinda

Survey

Posted Feb 17, 2017 on Hotels
Did not get room service.
5 out of 5
by Jimmy

Posted Feb 12, 2017 on Hotels
Enjoy the place,very comfortable beds and lot's of room
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 17, 2017 on Hotels