In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Candlewood Suites Williston, an IHG Hotel

2.5 out of 5
Candlewood Suites Williston, an IHG Hotel
3716 6th Ave W, Williston, ND

Reviews

8.8

Excellent

Rating 10 - Excellent. 73 out of 123 reviews" "
Rating 8 - Good. 35 out of 123 reviews" "
Rating 6 - Okay. 7 out of 123 reviews" "
Rating 4 - Poor. 4 out of 123 reviews" "
Rating 2 - Terrible. 4 out of 123 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. Furniture is run down. The chair in our room has leather pealing everywhere
Stayed 1 night in Aug 2023

8/10 Good

Kathleen

Stayed 1 night in Jul 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean room, and comfy bed!
It was very comfortable due to the fact the lady at the front desk was super nice, the room was very clean, and the bed was a lot nicer than even my own!
Stayed 1 night in Jun 2023

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in May 2023

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff were friendly and helpful.
Stayed 2 nights in Oct 2022

10/10 Excellent

Rodney Y

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 7 nights in Aug 2022

10/10 Excellent

Connie

Stayed 1 night in Jun 2022

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and well stocked kitchen, etc.
Stayed 2 nights in Mar 2022
Response from Stacy Heard- Assistant General Manager on Mar 16, 2022
Hello Brittany, Thank you for the wonderful review. We love to hear about our guests' experiences. We will be sure to let our team know they are doing a great job. Kindest regards,

10/10 Excellent

Brittany

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great water pressure on shower very clean quiet property would definitely recommend
Stayed 2 nights in Sep 2021

10/10 Excellent

Connie

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchenette. Price was very reasonable.
Stayed 1 night in Jun 2021

10/10 Excellent

Mark

Stayed 3 nights in Apr 2021

8/10 Good

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great place to stay! Quiet clean and the beds are comfortable! Good location.
Stayed 1 night in Apr 2021

2/10 Terrible

Justin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2021
Response from Lori on Apr 13, 2021
Dear Justin, Thank you so much for rating us on your recent stay with us. I am very concerned about the low rating, as that means you were not happy and/or did not have an enjoyable stay with us. However, you did not share any details, so I don't know what happened. I would truly appreciate the opportunity to visit with you about this, as our goal is to provide the best service and accommodations possible. If we have fallen short of that in any way, we want to know so that we can improve for our guests. If you would be so kind as to contact me directly at the hotel, I would like to hear more about your stay with us. Thank you so much! Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean and a good price
Stayed 3 nights in Mar 2021
Response from Lori on Apr 13, 2021
Dear James, Thank you so much for sharing your thoughts on your recent stay with us. We are glad you had a great stay! We look forward to welcoming you back again soon! Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Lori on Apr 13, 2021
Hello Daniel, Thank you so much for rating us a "10" on your recent stay with us. We trust you had a great stay, and we sure look forward to seeing you again! Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend and Williston
The staff was very welcoming and helpful 🙂 I would recommend this hotel to my family and friends.
Stayed 1 night in Feb 2021
Response from Lori on Apr 13, 2021
Dear Annie, Thank you so much for taking the time to share your thoughts about your recent stay with us. We appreciate you kind words, and we are so happy to hear you had a great stay. We look forward to welcoming you back again! Warm Regards, Lori Van Winsen General Manager

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very friendly staff. Comfortable room. Good value.
Stayed 2 nights in Oct 2020
Response from General Manager on Jan 4, 2021
Dear James, Thank you so much for taking the time to share your thoughts about your recent stay with us. We are so glad to hear you found our hotel was comfortable, a good value, and that our staff was very friendly. Great! We love to hear that! We look forward to welcoming you back again soon. Stay safe and be well, friend. Warm Regards, Lori Van Winsen General Manager

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2020
Response from General Manager on Jan 4, 2021
Dear Anonymous, Thank you for taking the time to rate your recent stay with us. There were no comments left, but the scoring was low. That concerns me. We want all our guests to have an enjoyable, comfortable stay with us. If that was not the case, please let us know how we can help. Stay safe and be well, friend. Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

Todd, Alexandria mn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable. Basically just used to sleep as we were there fir Thanksgiving at our sons.
Stayed 3 nights in Nov 2020
Response from Lori on Dec 8, 2020
Dear Todd, Thank you so much for sharing your thoughts about your recent stay with us. We are so glad to hear you had a comfortable stay. We hope to welcome you back again soon. Warm Regards, Lori Van Winsen General Manager

2/10 Terrible

Latikqua, Williston

Traveled with group
Disliked: Staff & service
Never got my deposit back just want my money back
Stayed 1 night in Nov 2020
Response from General Manager on Jan 4, 2021
Dear Latikqua, Thank you for taking the time to share your thoughts about your recent stay with us. I have very limited information on your statement, so I am unsure what happened? I would start first by contacting Expedia for assistance. If that does not resolve the issue, please let us know. We want all our guests to have an enjoyable, comfortable stay with us. If that was not the case, please let us know how we can help. Stay safe and be well, friend. Warm Regards, Lori Van Winsen General Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Lori on Dec 8, 2020
Dear Anonymous Guest, I am so sorry to see such a low rating for your stay. You didn't mention anything in your review, though. Was there an issue while you were here, or was there anything we could have done better? If you would like to let me know further details, I can be reached at lvanwinsen@brutgerequities.com. Your feedback is very important to us, as we use that to improve both our product and service to our guests. Our goal is to provide the best accommodations and service possible, and if something isn't up to par, we definitely want to know. Thank you so much, and I hope to hear back from you! Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean hotel and friendly staff
Stayed 1 night in Nov 2020
Response from Lori on Dec 8, 2020
Dear Chris, Thanks so much for taking time to share your feedback with us. We are so glad to hear you found our hotel to be super clean and our team to be friendly. Our goal is to provide the best accommodations and service possible, and I hope that shows in all we do. We look forward to welcoming you back soon! Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and friendly staff
Stayed 1 night in Nov 2020
Response from Lori on Dec 8, 2020
Dear Chris, Thank you for taking the time so share your thoughts about your recent stay with us. We are so glad to hear you had a great stay. We hope to welcome you back again soon! Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean hotel
Stayed 1 night in Nov 2020
Response from Lori on Dec 8, 2020
Thank you so much for your feedback. We are so glad to hear you had a great stay at our hotel. We hope to see you again soon! Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel price wasn't bad
Stayed 1 night in Nov 2020
Response from Lori on Dec 8, 2020
Dear Antonio, Thank you for taking the time to share your thoughts about your recent stay with us. We are so glad to hear you found our hotel to be affordably nice. We hope to welcome you back again soon! Warm Regards, Lori Van Winsen General Manager

10/10 Excellent

Billy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Kim Edlund AGM on Oct 23, 2020
Thank you for staying at the Candlewood Suites. We are so happy to hear that you enjoyed your stay with us. We hope to see you back in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Kim Edlund AGM on Oct 23, 2020
The Candlewood Suites appreciates your feedback. Thank you for choosing us. We hope to see you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Im here for work so i just had to get a nother room for kids
Stayed 6 nights in Oct 2020
Response from Kim Edlund AGM on Oct 23, 2020
We are so happy that you chose the Candlewood Suites to house your family while you are working in the Williston, ND area.

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020
Response from Kim Edlund AGM on Oct 23, 2020
Thank you for taking the time to share your thoughts about your recent stay with us. We are happy to hear you had a comfortable, pleasant stay with us.This makes our whole day! Thank you so much!

10/10 Excellent

Zach

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Kim Edlund AGM on Oct 23, 2020
Thank you for taking the time to share your thoughts about your recent stay with us. We are so happy to hear you had a comfortable, pleasant stay with us, and we are even happier to hear that Candlewood Suites is your first hotel choice in Williston.

8/10 Good

Trent

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020
Response from Kim Edlund AGM on Oct 23, 2020
Thank you for taking the time to share your thoughts about your recent stay with us. We are so happy to hear you had a comfortable, pleasant stay with us, and we are even happier to hear that Candlewood Suites is your first hotel choice in Williston. This makes our whole day! Thank you so much! We appreciate your patronage, and we look forward to welcoming you back to your Williston "home-away-from-home".

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome customer service
The staff was very polite and helped when needed.
Stayed 1 night in Sep 2020
Response from Kim Edlund AGM on Oct 23, 2020
Thank you for the kind words. We are so glad you enjoyed your stay. Please come back and stay with us soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Kim Edlund AGM on Oct 23, 2020
Thank you so much for taking the time to share your thoughts about your recent stay with us. We are thrilled to hear you found that our hotel worked well for your needs and that our team was warm and kind. We love to hear that! We hope to welcome you back again soon!

8/10 Good

Verified traveler

Stayed 10 nights in Sep 2020
Response from Kim Edlund AGM on Oct 23, 2020
Thank you for your recent stay. We hope to see you back in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Continental breakfast could have been better
Stayed 2 nights in Sep 2020

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
n Williston for business.
Great place to stay in Williston. Convenient, clean - really clean - quiet and attentive staff.
Stayed 3 nights in Sep 2020
Response from Kim Edlund AGM on Oct 23, 2020
Here at the Candlewood Suites, Williston we strive to make sure our guest are comfortable. Thank you for the kind words. We will make sure our staff is aware that you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. The bed was super comfortable.
Stayed 1 night in Sep 2020
Response from Kim Edlund on Oct 23, 2020
Thank you for the kind words. We will let our staff know what you said. We are super happy to hear that your stay went well. We hope to see you back the next time you are in the area.

8/10 Good

April

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Kim Edlund AGM on Oct 23, 2020
Thank you for your recent stay. We hope to see you back in the near future.

8/10 Good

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again next time!
Beds are comfortable. Room was clean and enjoyed the use of the small kitchen. Definitely stay again.
Stayed 1 night in Jul 2020

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
We stayed at the Candlewood 2 nights. Room was very clean. The bed and pillows are comfortable! Tiffanee was training at the front desk she was great!
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. Room was exactly what I expected.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean with a friendly staff.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2017