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Reviews of Holiday Inn Express and Suites Williston, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Williston, an IHG Hotel
415 38th Street West, Williston, ND

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 181 reviews" "
Rating 8 - Good. 42 out of 181 reviews" "
Rating 6 - Okay. 13 out of 181 reviews" "
Rating 4 - Poor. 5 out of 181 reviews" "
Rating 2 - Terrible. 7 out of 181 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities
I enjoyed the pool and the hot tub, and the room was very quiet. The staff and management were helpful when needed. The breakfast served was pretty bland and tasteless - pancake machine was broken, egg white "omelet" was tasteless; fruit was very limited, there really was not much to eat there. In other words, a typical hotel discounted breakfast. Any real restaurant would be better. Management tried to help me fix my room reservation, where I had mistakenly booked a room at a rate way above what I could get reimbursed by the company I was working for. The hotel management said they could adjust my rate, since I am a veteran. But Expedia, which handled the reservation, would not allow the hotel to adjust my rate downward. Expedia told the hotel manager that on the phone, and they told me that in an email. However, an Expedia customer "service" guy told me the manager was wrong, that the hotel was free to adjust my room rate downward because this was a "hotel collect" reservation. But Expedia told me just the opposite in an email where they said they would not allow a change because "they were protecting me!!" Expedia wound up costing me a lot of extra money, because they would not allow the hotel to adjust my room rate. And their customer "service" people won't admit what they did, and won't admit that they did it to make a higher commission for Expedia. The hotel was great, but Expedia not so much.
Stayed 3 nights in Mar 2024
Response from Carolyn J. General Manager on Apr 1, 2024
Thank you Paul for the 4 out of 5 review and thank you for your understanding through all of this. 3rd party bookings can be a little bit tricky when they are prepaid. We hope you will come visit in the future! Have a wonderful day and we apologize for the inconvenience you faced during your stay!

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from Carolyn J. General Manager on Mar 25, 2024
Thank you Timothy for the 5 out of 5 review!

2/10 Terrible

Parker

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here, this place needs a major make over. Not a fan.
Stayed 10 nights in Feb 2024
Response from LeAnn FDM on Feb 17, 2024
I'm so sorry to hear that you did not enjoy your stay with us. Please feel free to give us a call to let us know what we need to improve on to make your next stay with us better.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient . Met my needs
Stayed 1 night in Feb 2024
Response from Carolyn Johnston GM on Feb 5, 2024
Thank you Alfred for the 4 out of 5 review!

10/10 Excellent

Chantell, Nordman

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and quiet, friendly service.
Stayed 2 nights in Feb 2024
Response from Carolyn Johnston GM on Feb 3, 2024
Thank you Chantel for the 5 out of 5!

10/10 Excellent

Marlene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Carolyn Johnston GM on Jan 30, 2024
Thank you Marlene for the 5 out of 5!

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very big
Stayed 1 night in Jan 2024
Response from Carolyn Johnston GM on Jan 28, 2024
Thank you Sarah for the 5 out of 5!

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Walking distance to Walmart
Stayed 5 nights in Jan 2024
Response from Carolyn Johnston GM on Jan 12, 2024
Thank you Kevin for the 4 out of 5 review!

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable hotel with a good pool, convenient location, good breakfast, and reasonable rates. Best value for money in the area.
Stayed 1 night in Jan 2024
Response from Carolyn Johnston GM on Jan 9, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WILLISTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Poor

Nicole

Traveled with family
Liked: Cleanliness, staff & service
Not worth the money for a bad experience.
We booked this hotel for a basketball trip. Staff was great at attending to our needs of blankets, towels, and trashbags. We chose this hotel in Williston beacuse it was the only one with a hot tub.....the hot tub was out of order at check-in. The hotel was full of basketball teams and there was alot of boys running thru the hallways until about 11pm while their parents hung out in the breakfast room with their refreshments. I had to ask the boys on multiple occasions to stop knocking on our doors (room full of girls) and to stop playing in the elevator.
Stayed 2 nights in Dec 2023
Response from Carolyn J. General Manager on Dec 11, 2023
Nicole, First I would like to apologize for the hot tub being out of order during your stay, please know we are working on getting this issue fixed as soon as possible. We do have it posted on our website along with all 3rd party websites. I am very happy to hear the staff was very accommodating during your stay and was able to help you with your needs.

8/10 Good

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Carolyn J. General Manager on Dec 11, 2023
Thank you Kelsey for the 8 out of 10 review!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with very friendly staff
Stayed 1 night in Dec 2023
Response from Carolyn J. General Manager on Dec 11, 2023
Thank you Chris for your 5 out of 5 review!

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023
Response from Carolyn J General Manager on Dec 19, 2023
Thank you Jeremy for the 5 out of 5!!

10/10 Excellent

Jared

Liked: Cleanliness, amenities, property conditions & facilities
Only thing better would Be being at home
Stayed 1 night in Nov 2023
Response from Carolyn J GM on Nov 24, 2023
Thank you Jared for your 5 out of 5 review!

6/10 Okay

Acer

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk attendant did not provide any information about the hotel amenities such as breakfast times, pool hours, etc. Upon inquiring about breakfast, I was told that the kitchen was out of service and therefore no breakfast would be served. Additionally, after receiving our key card, we were left to find the elevator on our own. The following morning, I discovered that breakfast was actually available while I was checking for coffee. This lack of communication and service is unlike my experiences at other hotels.
Stayed 1 night in Nov 2023
Response from Carolyn J General Manager on Nov 13, 2023
Dear Acer,First I would like to apologize for the inconveniences you faced during your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We will definitely be speaking to our staff about better communication at check in. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Warren

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Carolyn J. General Manager on Nov 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Carolyn Johnston GM on Oct 23, 2023
Thank you Jean for your 10 out of 10 review!

6/10 Okay

Victoria

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
What I liked: Comfy bed, good size, setup (sink separate from toilet & shower), shower pressure, clean, and several breakfast options -bagels, cereal, oatmeal, cinnamon rolls, veggie omelette, sausage, biscuits & gravy, pancakes, and various other options. What I disliked: I booked a single king but when I arrived, they tried to give me a room with double beds. I essentially had to "prove" what I registered & paid for before she checked if a king was available. I was unable to watch TV. "No signal". Tried different input settings & ensured cords were plugged in. Fiinally got TV to turn on. Yay! But couldn't get it off the shopping network channel. The only buttons on remote that worked were volume, mute, power, & input. Green light lit at the point of remote when I pushed other buttons (channel up/down, menu, guide, numbers, etc.) but no effect on TV. Advised by front desk to look for channel guide sheet, which I had already searched for & could not locate. She offered to bring a different remote to try but never did. Apple juice lacked flavor & sprayed when I tried filling my cup at breakfast. I relayed this and staff ruled out the syrup being empty but said it wasn't connected correctly. She dumped the liquid in tray but didn't fix the problem. No hotel breakfast is complete without apple juice. Coffee was not good either. I stayed in several hotels during the week I spent in Williston. Others were just okay in all areas whereas Holiday had strong likes & disikes for me.
Stayed 1 night in Oct 2023
Response from LeAnn FDM on Oct 17, 2023
Thank you for the kind words about your experience in the room as well as with the breakfast. I'm so sorry that you were going to be put in a double queen instead of the king you originally booked. I'm also sorry to hear about your tv not working, we will have our maintenance take a look at that right away. Lastly, I'm sorry that our juice machine was not working properly for you and our staff member did not fix the issue right away. We will get issue resolved right away. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carolyn J. General Manager on Oct 9, 2023
Amanda,Thank you for your 10 out of 10 review and thanks for staying with us. We appreciate your feedback!!

2/10 Terrible

Marisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Carolyn J. General Manager on Oct 9, 2023
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Sheila

the resin i picked this was the hot tub and it was out my whole visit
Stayed 4 nights in Sep 2023
Response from Carolyn J. General Manager on Oct 3, 2023
Dera Sheila,We apologize for the hot tub being out of order, we are working to get this issue fixed. We are sorry for this inconvenience you had to face during your stay. We hope to see you in the future!

10/10 Excellent

Sharon

Stayed 3 nights in Sep 2023
Response from Carolyn Johnston GM on Oct 23, 2023
Thank you Sharon for your 5 out of 5 review!

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Carolyn J. General Manager on Oct 2, 2023
Thank you Wally for the 5 out of 5 review! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Darcy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Carolyn Johnston GM on Sep 18, 2023
Thank you Darcy for the 10 out of 10 review.

10/10 Excellent

Kimberly, Scobey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & clean. Comfortable beds. We enjoyed our stay !
Stayed 1 night in Sep 2023
Response from LeAnn Front Desk Manager on Sep 14, 2023
Kimberly, thank you for the review! We appreciate your feedback on our hotel. We hope to see you in the near future!

10/10 Excellent

Lydianne

Stayed 1 night in Sep 2023
Response from Carolyn J. General Manager on Oct 2, 2023
Thank you Lydianne for the 5 out of 5 review! Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Randall

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Before I booked this hotel, I called all hotels in the area with a pool and hot tub, I was told both were working. Upon getting there to check in there was a sign at the desk saying the hot tub was out of service, I asked when they thought it would be back open only to be informed by 2 staff memebers that it had been down for over a year. One morning coffee/breakfast was not available at 645 when my husband when down, the next morning and every morning after the pancake maker was out of pancake mix and the breakfast attendant failed to replace it with more even after I told her but was able to make herself a plate of breakfast. Thursday, Friday, Saturday and Sunday they had no white milk, only options available were chocolate or vanilla soy. Went in the pool only one night while there and chose not to return after being greeted by a spider the size of a quarter in the pool. For the price of this hotel it's a shame that guests don't get what they pay for and are lied to by the staff.
Stayed 4 nights in Sep 2023
Response from LeAnn FDM on Sep 11, 2023
I would like to start by apologizing to you for the inconveniences you faced during your stay. We will be having a refresher staff meeting in regards to the hot tub being out of order, as well as breakfast not being out in a timely manner. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 1 night in Sep 2023
Response from LeAnn on Sep 11, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Dakota

Stayed 1 night in Sep 2023
Response from Carolyn J. General Manager on Oct 2, 2023
Thank you Dakota for the 5 out of 5 review! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heidi

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I travel for my job, and I expect a home away from home from the hotels I stay in. And, if I'm going to pay over $150 for a hotel/night, it really needs to be comfy in so many ways. This hotel & my room was clean, neat, & smelled good. I slept great too! The bed & bedding was very comfortable. And, I loved the sink and counter outside of the shower/toilet room. A fridge is expected too so Thank You. I used the treadmill in the gym. The tv only played one channel (a Twins baseball game), so not what I like to run to, but oh well. Ha! I would definitely stay again.
Stayed 1 night in Sep 2023
Response from Carolyn J. General Manager on Sep 7, 2023
Thank you Heidi for the 5 out of 5 review! We are very pleased to hear you enjoyed your stay and we look forward to seeing you in the future. We appreciate your feedback!

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was safe and the bed was great. Clean and comfortable.
Stayed 1 night in Sep 2023
Response from LeAnn on Sep 7, 2023
Thank you for the 5 out of 5 review!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for the pool with my kid and he loved it. Great stay.
Stayed 2 nights in Aug 2023
Response from Lexi Williams on Aug 27, 2023
Glad you had a great time with the kiddo!! Thank you for the 10/10. Have an amazing day!

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Carolyn J. General Manager on Aug 28, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sandra

Traveled with group
Stayed 1 night in Aug 2023
Response from Carolyn J. General Manager on Aug 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Connie

Traveled with family
Liked: Amenities
Everything was good. The lady that checked us in. ❤️ the breakfast ❤️ the room ❤️ only had trouble with the washer. But let the girl know about it and she was going to have maintenance check it out.
Stayed 1 night in Aug 2023
Response from LeAnn on Aug 14, 2023
Thank you Connie for the review! We appreciate your feedback!

8/10 Good

Rowena, Modesto

Stayed 1 night in Aug 2023
Response from Carolyn J. General Manager on Aug 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Corey

Stayed 1 night in Jul 2023
Response from Carolyn J. General Manager on Aug 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LeAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Jul 2023
Response from LeAnn on Jul 27, 2023
Thank you LeAnn for the 5 out of 5 review!

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023
Response from LeAnn on Jul 24, 2023
Amanda, thank you for the 10 out of 10 review!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was fine.
Stayed 1 night in Jul 2023
Response from LeAnn FDM on Jul 11, 2023
Thank you for the 6 out of 10 review!

10/10 Excellent

Brenda

Stayed 2 nights in Jul 2023
Response from LeAnn FDM on Jul 11, 2023
Brenda, thank you for the 10 out of 10 review! We appreciate your feedback!

4/10 Poor

Jodi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The description on this property’s room was incorrect. The hotel said they would not help because I book through Expedia. Contacting Expedia was a struggle. Six Days after the problem Expedia was able to get the hotel to refund the night's stay. It was still a rough night but at least they fix the financial burden.
Stayed 1 night in Jun 2023
Response from LeAnn on Jul 7, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WILLISTON.I would like to start by apologizing to you for not meeting your expectations. We are sorry that the room description was not what you anticipated. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Bonnie

Stayed 1 night in Jul 2023
Response from LeAnn on Jul 5, 2023
Thank you Bonnie for the 10 out of 10 review!

10/10 Excellent

Sherry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motorcycle trip with friends. The evening clerk that checked us in on July 1st , 2023 was wonderful! Wish I would remember her name. She helped me with my rewards number and was able to put us close to the couple we were traveling with!
Stayed 1 night in Jul 2023
Response from LeAnn on Sep 11, 2023
Thank you Sherry for the review! We appreciate your feedback!

10/10 Excellent

kevin

Stayed 15 nights in Jun 2023
Response from LeAnn on Jun 22, 2023
Kevin, thank you for the 10 out of 10 review!

6/10 Okay

Mari

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub was not working. Lack of personality by front desk agent.
Stayed 2 nights in Jun 2023
Response from Carolyn Johnston on Jun 13, 2023
Mari, Thank you for staying with us as well as taking the time to give us feedback. Please know we will be looking into this matter. We hope you will give us another chance. Once again thank you again for choosing The Holiday Inn Express & Suites.

10/10 Excellent

Tannis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jun 2023
Response from LeAnn on Jun 12, 2023
Thank you Tannis for the review of 5 out of 5! We appreciate your feedback!

8/10 Good

Mary, Prairie du Sac

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and nice staff.
Stayed 3 nights in May 2023
Response from LeAnn FDM on May 30, 2023
Mary, thank you for the 4/5 review! We appreciate you taking the time to rate us!

10/10 Excellent

kevin

Stayed 14 nights in May 2023
Response from Lexi on May 25, 2023
We appreciate your rating and thank you for choosing Holiday Inn Express and Suites in Williston North Dakota. Look forward to seeing you next time!!

8/10 Good

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from General Manager Carolyn Johnston on May 22, 2023
Thank you Amanda for giving us a 4 out of 5 rating! We hope to see you again soon!