Ratings based on 143 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from harrisburg pa

Visit relatives

Posted Mar 16, 2018
This would have received all 5 if there was at least a continental breakfast option.
Comment from Hotel Management
Mar 23, 2018 by Michael, Hotel Management
We do have programs that include the breakfast option. When you have an opportunity please check our web site or contact us direct for information.
2 out of 5
by A verified traveler

Hotel that thinks it is better than it is.

Posted Feb 25, 2018
Pros: Location...close to where I was going.
Cons: You get free breakfast if you pay $20 more,,,spent $10 for breakfast at hotel by paying it separately. B-fast should be included.
Location: There for work.
The place was fine, but I do not plan to come back.
Comment from Hotel Management
Apr 10, 2018 by mike, Hotel Management
Dear Courtyard Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Cleveland Willoughby. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the Bistro but it is a Marriott standard. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Willoughby. Sincerely, Michael O'Neill GM Courtyard by Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2018
Nice use of lobby as cafe. A small refrigerator/grocery area provided beer, sodas, sandwiches, juice.
Comment from Hotel Management
Jan 29, 2018 by Angel- Front Office Manager, Hotel Management
Thank you! Please come visit us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Comfortable Stay

Posted Jan 22, 2018
Pros: Provided shuttle.
Cons: Short of remodeling bathroom, at least put another trash receptacle in the toilet room.
Location: Bob Evans and Cracker Barrel 2 minutes away.
Room was clean and roomy. Beds were comfortable. A few negatives: prefer sinks and trash receptacle INSIDE toilet room! Have to touch door knob BEFORE washing hands! Sink counter too high for short people or kids.
Comment from Hotel Management
Jan 22, 2018 by Angel, Hotel Management
Thank you for staying with us!
5 out of 5
by A verified traveler

Posted Jan 19, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by Angel, Hotel Management
Thank you!
4 out of 5
by A verified traveler

Posted Jan 16, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by Angel, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from columbus

Clean & comfortable hotel.

Posted Jan 13, 2018
Staff was very friendly at check-in and lobby area was clean. Room was also clean and had plenty of room for 2 guests. The bathroom facilities were worn and did not operate at 100%, could use some upgrades.
Comment from Hotel Management
Jan 22, 2018 by Angel, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2018
Comfortable stay with good staff experience, despite very cold weather conditions
Comment from Hotel Management
Jan 8, 2018 by Angel- Front Office Manager, Hotel Management
Thank you for staying with us! Please come visit us again if your travels bring you back to Willoughby!
5 out of 5
by Michael

Posted Jan 6, 2018 on Hotels
Comment from Hotel Management
Jan 8, 2018 by Angel- Front Office Manager, Hotel Management
Thank you!
5 out of 5
by Brenda

Nice place to stay

Posted Jan 4, 2018 on Hotels
We had a very pleasant stay. Staff were very helpful and local area has easy to reach restaurants and shopping. Our room was very comfortable.
Comment from Hotel Management
Jan 8, 2018 by Angel- Front Office Manager, Hotel Management
Thank you for your kind words! Please visit us again if your travels bring you back to Willoughby!