Ratings based on 178 Verified Reviews

3.6 out of 5
66% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
First time in a while that i have had great customer service and a very friendly staff. Was well worth it
Comment from Hotel Management
Apr 17, 2018 by Hotel Management, Hotel Management
Trell, thank you for choosing to stay at Extended Stay America and for sharing your amazing experience. We are thrilled to read you loved the service provided by our courteous associates and were impressed with all the aspects of your stay. We are looking forward to welcoming you on your next visit to our beautiful city. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Feb 5, 2018
Very old or dated not very complimenting even though I booked for 2 beds they still gave me 1 with me my husband and kids. Lots of noise
Comment from Hotel Management
Feb 7, 2018 by Hotel Management, Hotel Management
We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. We wish to have been informed about the disturbance as our front office team would have done their best to make your trip a better one. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2018
Nice, need better comforter, no pots & pans for the kitchen .
Comment from Hotel Management
Jan 22, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
5 out of 5
Recommended
for Personal Event
by A verified traveler

Aishah Stay in Willowbrook

Posted Jan 21, 2018 on Hotels
Quite Clean Friendly Front Desk
Comment from Hotel Management
Jan 21, 2018 by Hotel Management, Hotel Management
Aishah, thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and the courteous service provided by our front desk team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jan 20, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by Hotel Management, Hotel Management
Christian, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx.

Nice hotel

Posted Jan 12, 2018
The only complaint I have is the size of the bed. I requested a king size bed but I received a full size bed. It wasn't enough space for two people. Otherwise, I really like my stay.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Shun, thanks for the kind review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that our service along with our facilities was to your satisfaction. However, we are sorry for any inconvenience you had while being here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Extended

Posted Jan 9, 2018 on Hotels
The people above me was horrible the entire time but minus that great
Comment from Hotel Management
Jan 10, 2018 by Hotel Management, Hotel Management
Danyalle, thank you for staying with us. Although you had an overall pleasant visit, we are sorry for the inconvenience you experienced due to the other hotel guest. We wish that we would have had the opportunity to fix this issue for you while you were here so that you would have completely enjoyed your time here. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 8, 2018 on Hotels
The curtains could cover the window better for day time darkness, but other than that everything else was good.
Comment from Hotel Management
Jan 9, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was satisfactory. That being said, we value your feedback and have taken a note of it. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Well worth the price!

Posted Jan 6, 2018 on Hotels
Overall it was a pleasant stay... There were a few minor problems with the room such as the toilet was broken and we had to fix it Everytime We flushed, there was no conditioner or shampoo, and we had to have the door key cards fixed at least five times! also in the beginning the front desk guy gave us directions around to the back to get into our room and they were completely wrong directions... This was annoying because I am handicapped and walk with a cane and it made it very bad for me... you would think the front desk would know where the rooms are... But other than those things the room was quite adequate and pleasant for the QuikTrip that was planned at the last minute, I will be staying here again!
Comment from Hotel Management
Jan 10, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are happy you liked our affordable rates and had an overall nice time with us. That being said, we are sorry for the inconvenience was caused while you were here. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
4 out of 5
by A verified traveler

great stay

Posted Jan 2, 2018 on Hotels
Just great
Comment from Hotel Management
Jan 5, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management