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Staff was very friendly and helpful. Room was very clean, but in our room the front door weather stripping was shot and cold air came in at a good pace, and the heating system had trouble keeping up. Water was hot with decent pressure and towels were adequate. Decent breakfast set up.
Facilities are run down and could use upgrading, but clean enough. Fair breakfast food
CD
Stayed 1 night in Feb 2020
Response from Joy DeSarno - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to give us a review. We truly appreciate your honest feedback, and would like to apologize that your stay was less than excellent. We are pleased to inform you that improvements and renovations are already in the works! Hopefully you would stay with us again to see these changes. We are looking forward to serve you better in the future.
Staff was very kind. Check in was simple. Location good. However, there was a blood stain on our bed sheet. We brought it to the attention at the front desk. Still haven't heard back from them...
Verified traveler
Stayed 1 night in Feb 2020
Response from Joy DeSarno - Front Desk Manager on Mar 2, 2020
We are very grateful for your time to leave us honest feedback. Thank you so much for the kind comments about our hotel and staff, and we would like to extend our sincere apologies about the stained bed sheet, we brought this up to the attention of our housekeepers. If you wish to contact us further please don't hesitate to reach out.
6/10 Okay
A
Business traveler
Feb 12, 2020
Liked: Cleanliness, staff & service
Parking was terrible. Lots of snow very little was removed Hard to even get to the room.
Room clean but very rough shape/ dated/ tattered
A
Stayed 1 night in Feb 2020
Response from Joy DeSarno - Front Desk Manager on Mar 2, 2020
Thank you so much for your honest feedback. We sincerely apologize about the experience during your stay. We will take this opportunity and use your comments about the parking and room condition to bring more awareness to our maintenance personnel. We are looking forward to serve you better in your next visit.
4/10 Poor
K.
Traveled with family
Feb 8, 2020
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The door didn’t shut all the way from the outside. Luckily there were 2 additional locks along with the deadbolt.
K.
Stayed 1 night in Feb 2020
Response from Joy DeSarno - Front Desk Manager on Mar 3, 2020
Thank you for your honest review. We truly regret and apologize for what happened during your stay. We give high importance especially on the safety and security of our guests, clearly this was a lapse, so we took your comment and relayed it to the maintenance department to make extra sure that this will never happen again. We look forward to give you better service in the future.
6/10 Okay
Jo
Traveled with family
Jan 22, 2020
Did not stay. Did not stay. Did not stay. Did not stay.
Jo
Stayed 8 nights in Jan 2020
Response from Joy DeSarno - Front Desk Manager on Mar 3, 2020
Thank you and we appreciate your time to leave us a review. We apologize sincerely that your experience was not satisfactory. We always strive hard to provide our guests with the best customer experience possible, so we would have loved the chance to be aware of what it was exactly that you didn't like, and go above and beyond to make it right. We hope to give you better service in the future.
pleasant staff, good location, rooms are a bit dated
Thomas
Stayed 1 night in Jan 2020
Response from Joy DeSarno - Front Desk Manager on Mar 3, 2020
Thank you very much for your kind comments about our hotel and staff. We strive to give our guests the most pleasant experience possible, and rest assured that renovations and improvements are in the works for our hotel. We would love to have you stay with us again in the future to see these changes taking place.
Great breakfast bar and walking distance to stores/places to eat.
Verified traveler
Stayed 1 night in Jan 2020
Response from Joy DeSarno - Front Desk Manager on Mar 3, 2020
Thank you for the nice comments about our hotel, we truly appreciate the time you took to give us a review. There will be improvements coming up and we hope that you stay with us again to see these positive changes. We always like the challenge of surpassing our guests expectations.
6/10 Okay
Verified traveler
Jan 13, 2020
Verified traveler
Stayed 1 night in Jan 2020
4/10 Poor
Verified traveler
Jan 12, 2020
Verified traveler
Stayed 1 night in Jan 2020
10/10 Excellent
Verified traveler
Jan 2, 2020
Verified traveler
Stayed 1 night in Dec 2019
8/10 Good
Matthew
Traveled with group
Dec 30, 2019
Liked: Staff & service, room comfort
Matthew
Stayed 3 nights in Dec 2019
6/10 Okay
Carol
Traveled with partner
Dec 8, 2019
Liked: Staff & service, amenities
Good place to stay just for one night. Noisy heating system and pillows too small. Good location though. Would stay again.
Carol
Stayed 1 night in Dec 2019
8/10 Good
Nancy
Traveled with family
Dec 2, 2019
Liked: Cleanliness, staff & service, room comfort
Nancy
Stayed 2 nights in Nov 2019
6/10 Okay
Verified traveler
Traveled with group
Dec 2, 2019
Disliked: Cleanliness
Decent Breakfast. Cleanliness was most certainly lacking. Cleaner never removed jeans and top from bed just pulled cover over them. Toiletries half full and appeared left over from previous guests. Coffee machine broken, tv did not work although a nice man came and fixed the tv for ud.
The value and the breakfast you get.only thing.o worry about is one of the staff that doesn't speak English or at all was trying to open my car doors while I was walking down the.stairs . And proceeded to walk away . Not.ok with that at all
Staff was very friendly. The property itself... well you can hear people walking all night long. The flooring on the balcony must be made from thin wood because it’s super loud. You have to turn you television up so you don’t here people walking or talking outside. You get what you pay for I guess.
Greg
Stayed 2 nights in Oct 2019
8/10 Good
Verified traveler
Traveled with group
Oct 27, 2019
Liked: Cleanliness, staff & service, amenities
I couldn't reach and see the controls for the heat in the room I had. I also didn't have any tissues in the bedroom or bathroom. Everything else was very nice. Loved the setup for breakfast and check in was easy and friendly.
Verified traveler
Stayed 1 night in Oct 2019
4/10 Poor
Timothyt
Oct 25, 2019
Timothyt
Stayed 1 night in Oct 2019
6/10 Okay
Verified traveler
Traveled with partner
Oct 25, 2019
Liked: Staff & service
Disliked: Property conditions & facilities
This is a basic, "budget" motel. Clean but a bit run down. For the price an ok place to sleep.
Room was a little cramped. Beds were not too comfortable. Shower water temperature fluctuated between cold and very hot. Breakfast offering was not appealing, we ate elsewhere.
The room was filthy. There was stuff ( could have been dried vomit) on the heater next to the toilet.
The cabinet in the bathroom was all chipped
There were no extra blankets to be found in the room. The cot we had put in kept collapsing.
I have pictures of the heater and cabinet if you care to view