Ratings based on 287 Verified Reviews

3.5 out of 5
59% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

great price for area

Posted May 19, 2017
Pros: Staff was very friendly and always said HI. Much cleaner than last time i stayed.
Cons: I did not get any housekeeping on my stay. I stayed 2 nights. I did not have.. do not disturb card on door. Called desk, went down to get fresh towels
Location: Very close to University of DE campus, Tax free shopping, Christiana Mall and I95
At the front desk David did a great job, very friendly and knowledgeable. Stayed here 2 years ago and thought I would give it another try. Much better experience this time. Jose the manger even came out and introduced himself and asked how was everything. Staff was great.
Comment from Hotel Management
May 22, 2017 by Jose Delgado- General Manager , Hotel Management
Dear: Paul, I thank you for taking the time to share your recent experience at our Baymont Inn and Suites Newark, DE. It was truly a pleasure to meet you and I hope to see you again next time you are in our area. Sincerely, Jose Delgado
2 out of 5
by A verified traveler from Anytown, PA

Fine but better near by.

Posted May 12, 2017
Pros: The location.
Cons: Better night staff. Respect handicapped requests even on line.
I asked for a handicap room & was denied even though my reservation specified as such. They gave me a room on the third floor, a far walk from the elevator. Not really for the differently abled. The sheets were hard, not soft, for this level of hotel. No bathtub, only a shower. Really bad. I'm not staying here again. Breakfast was fine.
Comment from Hotel Management
May 22, 2017 by MGMT, Hotel Management
Our apology for our short comings, we thank you for your feedback we shall share this with our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very satisfied

Posted Apr 16, 2017
Very pleased with hotel, awesome breakfast! Will be staying there again next wk!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Apr 15, 2017
Pros: Cleanliness, great condition and helpfulness of staff
Location: Location is ok, near i95 and great tax free Shopping near by
Clean, fantastic service and I would stay here again
Comment from Hotel Management
May 22, 2017 by Jose Delgado- General Manager , Hotel Management
We thank you for your review on your recent stay at Baymont Inn and Suites Newark, DE. We appreciate your feedback, It's guest like you that allow us to grow. Sincerely, Hotel Staff
1 out of 5
by A verified traveler from New Jersey

Undesirable hotel

Posted Apr 9, 2017
Terrible hotel. Stayed one night in the king suite. Hotel is very close proximity to University of Delaware where we were going to visit. Because it was a suite there was a refrigerator and microwave a small table and a sofa bed with a separate king bedroom, however the refrigerator was not working, the table was broken and if you leaned on it the table would've fallen over. The free breakfast was not much of a breakfast. I would not recommend this hotel due to the fact it needs many upgrades. There are many chain hotels located in the same area that would be much more desirable.
4 out of 5
Recommended
for Everyone
by A verified traveler from soho,ny

Great Hotel for the affordable price.

Posted Mar 30, 2017
The only issue I had is that the pillows were bad. I feel like they should upgrade for better pillow.
Comment from Hotel Management
Apr 6, 2017 by MGMT, Hotel Management
Thank you for taking the time to share your recent experience, your feedback is important to us.
2 out of 5
by A verified traveler

Kind of disappointing but you get what you pay for

Posted Mar 28, 2017
The hotel staff was not helpful. The front desk guy didn't seem to want to give us the extra blanket and pillow we asked for. He made us come down to the front desk in our pajamas and then follow them to the laundry for it after he told us we had enough blankets/pillows and acted annoyed at our request. The pillow was the oldest/lumpiest thing I've ever felt so we didn't end up using it in the end. When I first walked in I noticed that the bed skirts were a wrinkled mess and too big for the bed so you kind of tripped on them. The shower seal was broken so it leaked. The room smelled musty as we walked in.
Comment from Hotel Management
Apr 6, 2017 by MGMT, Hotel Management
Thank you for your feedback, we shall look into your concerns.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very good value for the money

Posted Mar 23, 2017
Everything was as expected however I was disappointed there was no hair dryer. It's been years since I stayed in a hotel that did. It have dryers in every room.
Comment from Hotel Management
May 22, 2017 by Jose Delgado- General Manager , Hotel Management
We thank you for your review on your recent stay at Baymont Inn and Suites Newark, DE. We appreciate your feedback, It's guest like you that allow us to grow. Sincerely, Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from wilm,de

Awesome night

Posted Mar 17, 2017
The beds were awesome, the staff was helpful and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel near University of Delaware

Posted Feb 24, 2017
The hotel was okay. The room was comfortable and semi clean. Towels were stained and did not smell clean. Breakfast was your typical bagels, fruit, yogurt, waffles and cereal, nothing really appetizing. Most of the staff did not speak English so you needed to ask multiple times for something. The manager pushed us to the side for a phone call even though we had been waiting to check in. The refrigerator was broken and needed to be fixed. All in all, it was an okay hotel for 1 or 2 nights, but nothing more.