Ratings based on 734 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from charlotte,nc

Dirty

Posted Jul 17, 2017
Dirty room and bathroom. Stains on bed. Pay a little more and get a cleaner room.
Comment from Hotel Management
Jul 20, 2017 by Rebecca R., Hotel Management
Thank you Jay for your feedback. We will ensure better service from our HK team going forward. We appreciate you letting us know so that we can address this right away.
4 out of 5
Recommended
for Everyone
by A verified traveler from Coeburn VA

nice location, close to beach and places to eat

Posted Jul 13, 2017
Pros: eazy to find and pool was clean people were nice.
Location: great
good breakfast for the stay. nice employees, clean rooms great location
Comment from Hotel Management
Jul 14, 2017 by Rebecca R., Hotel Management
Thank you Karen! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Only problem we had was a leak in the bathroom. Maintenance came and fixed it right away, but it started happening in the middle of the night the night before check out. Just added some discomfort.
Comment from Hotel Management
Jul 10, 2017 by Rebecca R., Hotel Management
Thank you Maura for the review! We apologize for the inconvenience, but are glad we could correct the issue right away. We hope to see you again the next time you visit our area. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nanuet, New York

Very nice hotel

Posted Jul 7, 2017
The hotel is in a great area right off the highway route 40, very clean rooms large flat screen televisions, outdoor pool, continental breakfast was great, clean and staff very good with refilling all the food stations. Overall great Hotel. I would stay there every time I am in town.
Comment from Hotel Management
Jul 9, 2017 by Rebecca R, Hotel Management
Thank you Patricia for the five star rating! We look forward to all your future stays with us!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Staff was friendly and helpful. Rooms were dated but functional. Beds comfortable.
Comment from Hotel Management
Jul 5, 2017 by Rebecca R., Hotel Management
Thank you for the review! We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to location convenient for work meeting.

Posted Jul 1, 2017
Customer service friendly. Beds and pillows uncomfortable.
Comment from Hotel Management
Jul 3, 2017 by Rebecca R, Hotel Management
Thank you for your feedback as we use guest comments to identify ways to improve going forward.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Very clean room and bathroom. Staff is friendly. Common areas are kept clean. Convenient location to UNCW campus only 8 minutes. To my surprise it is pet friendly also.
Comment from Hotel Management
Jun 23, 2017 by d7, Hotel Management
Thank you for taking the time to review our hotel! Please come again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to good eats.

Posted Jun 6, 2017
Pros: convenience
Location: good shopping and good eats nearby
I enjoyed my stay at Best Western Plus. The hotel staff were friendly and helpful. A plus for this hotel is that it is near good restaurants.
Comment from Hotel Management
Jun 10, 2017 by Rebecca R, Hotel Management
Thank you! We are happy to hear that you enjoyed our great location.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC coast

Delightful Surprise

Posted May 19, 2017
Pros: Convenience. Always had access to one of the computers and the printer. Breakfast was more than adequate. Room was clean and comfortable.
Location: Poplar Grove Plantation & Farmers' Market (Wednesday), Cotton Exchange, Carriage ride, Elijah's restaurant. Shop-Mayfair,The Forum, and antiquing.
Our first trip to explore Wilmington. Hotel is in a perfect location.
Comment from Hotel Management
May 19, 2017 by Rebecca R., Hotel Management
Thank you Bobbi! We are happy to hear that you enjoyed our great location in Wilmington! We hope to see you again in the future!
3 out of 5
by A verified traveler from KY

Nice hotel but item stolen

Posted May 16, 2017
Perfume was stolen from our luggage. Management was notified and an "investigation" took place that resulted in no resolve. The item was not found and we were not compensated.
Comment from Hotel Management
May 21, 2017 by Rebecca R, Hotel Management
Thank you for your feedback. We investigated and found no evidence of theft by our staff.