Standard Room, 2 Double Beds, Non Smoking | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Comfort Inn University

2.5 out of 5
Comfort Inn University
151 S College Road, Wilmington, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 503 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 122 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jurcek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff - all of them! And good location!
Stayed 14 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jurcek,We are delighted to hear that you appreciated our friendly staff and convenient location during your stay. Your kind words will be shared with the team as motivation to continue providing excellent service. Thank you for choosing to stay with us, we look forward to welcoming you back in the future.

6/10 Okay

Matthew

Very noisy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Matthew, We apologize for any inconvenience you experienced during your stay. Your feedback regarding noise levels will be shared with our team for further improvement. Thank you for taking the time to share your experience with us.

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Comfortable beds, nice and clean. Good price. The only downside I found, is that you can hear anything taking place in the hallway.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Kristin,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our comfortable beds and cleanliness at a good price. We value your feedback regarding hallway noise and will look into ways to further enhance our guests' stay.

10/10 Excellent

Lumyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and nice and clean place, perfect to stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Lumyla,We are thrilled to hear you found our hotel to be both affordable and well-maintained. Your comfort is our top priority, and we are delighted that you enjoyed your stay with us. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team for further assistance.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Evelyn,We are happy to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Ana,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us so we can continue to improve our services.

10/10 Excellent

JASON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how quiet it is but not enough parking sometimes
Stayed 2 nights in Mar 2024
Response from Manager on Mar 15, 2024
Hello JASON,We appreciate your feedback regarding the peaceful ambiance of our hotel. We apologize for any inconvenience you experienced with parking availability and recommend reaching out to our management for further assistance with this matter. Thank you for choosing to stay with us, we hope to welcome you back soon.

10/10 Excellent

Haylie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed here for work and it was great! It was quiet and the staff was so nice. Also, the beds here were probably the comfiest beds I have ever been in out of all the places I have stayed in my life (and my friend said the same thing about her bed)!! Checking in and out was easy too. 10/10!
Stayed 3 nights in Feb 2024
Response from Manager on Mar 14, 2024
Hello Haylie,We are thrilled to hear that you enjoyed your stay with us and found our staff to be accommodating. It's wonderful to hear that you found our beds to be exceptionally comfortable. We appreciate your positive feedback on the check-in and check-out process as well. We strive to ensure all our guests have a pleasant experience with us.

2/10 Terrible

Carla

Liked: Cleanliness
Disliked: Staff & service
I had.familty we and had to leave early and they would not give me my money back because I had to pay in cash because of there credit machine being down. If I paid with credit card I could have gotten my money back
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Carla, We apologize for any inconvenience you experienced during your stay. For any billing concerns, we recommend contacting our management team directly for further assistance and clarification on our payment policies. Thank you for sharing your feedback with us.

4/10 Poor

Allison

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
it was okay
Stayed 2 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Allison, We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.

10/10 Excellent

Mary Louise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was just what I needed: somewhere reliable and convenient, and that's what I got!
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Mary Louise,We're delighted to hear that your stay met your expectations. Your satisfaction is our priority, and we aim to provide a reliable and convenient experience for all our guests. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Katie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Katie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Alisha

Traveled with family
Liked: Amenities
There were only two wash towels for two guests staying when in my opinion it should have been four. I needed two for myself one for my face and one for my body. Maybe this sounds silly but those are my preferences. Overall the staff was nice however it could have been a little cleaner in my room
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello Alisha, We appreciate your feedback regarding the towel availability and cleanliness in your room. We suggest guests kindly inform the front desk during their stay to address such concerns promptly. Your comments will be shared with our team for further improvement. Thank you for choosing to stay with us, and we hope to welcome you back for a better experience next time.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was in a goood spot. The beds were somewhat small for two adults to sleep comfortable.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Veronica,We appreciate your feedback regarding our location. We will make note of your comments about the bed size for consideration in our future improvements. Thank you for sharing your experience with us.

8/10 Good

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Regan, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Ryan, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Daniel,We're delighted to hear that you enjoyed your stay with us! We appreciate your positive feedback and hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where were visiting. It was clean and safe.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Patty,We are pleased to hear that our convenient location, cleanliness, and safety measures met your expectations during your stay. We hope you enjoyed your visit to the area and look forward to welcoming you back in the future.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Valerie,We are pleased to hear that you found our hotel to be a good value for the price. Should you have any further feedback or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Jason

What a great experience
Stayed 6 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Jason,We are delighted to hear that you had a great experience during your stay at our hotel. Your feedback is truly appreciated. Should you have any further comments or need assistance, please don't hesitate to contact our management team directly.

6/10 Okay

Tabitha, Winterville

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities
We have stayed here at least once a year, sometimes more. It is convenient to Uber from to go downtown. Perfect distance to Wrightsville and Carolina Beaches. The property has been undergoing major renovations. It is much nicer than when we first began staying here; however, don't plan on sleeping in or napping in the afternoon because of the work being done on the building. The parts that are complete are beautiful and don't have that old smell anymore. And even though the one elevator always says it's on floor 6, it's not. The noise of the elevator just adds to the excitement of traveling. The evening staff are super friendly and nice. The morning staff seemed bothered to get off their phone to assist. The morning noise of other doors slamming shut in the hallway and the elevator dinging were annoying. You will hear everything happening in the hallway. The breakfast is decent, regular hotel finds like waffles, eggs, yogurt, cereal, and coffee, etc.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Tabitha, Thank you for your loyalty to our hotel. We're glad you found our renovations are making a positive impact. We appreciate your understanding regarding any inconvenience during the upgrade process. It's rewarding to hear you enjoyed our updated rooms and friendly evening staff. Your feedback regarding the noise and morning service will be shared with our team for improvement. We're pleased you found our breakfast offerings satisfactory. Thank you for choosing to stay with us and sharing your experience.

10/10 Excellent

PaCola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello PaCola,We are amped to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another exceptional stay.

8/10 Good

Jacob

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Jacob, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very cozy! Only complaint was the WiFi was out half the day making work a little complicated. Otherwise we had a great experience.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Courtney,We are delighted to hear that you found our hotel clean and cozy during your stay. We regret any inconvenience you experienced due to the WiFi connection issue. Your feedback is valuable as we strive to provide a seamless experience for all our guests. Thank you for sharing your experience with us.

2/10 Terrible

Landon

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Landon, We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Stephen,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to reach out to our management team.

6/10 Okay

Jon

Traveled with partner
Liked: Staff & service
Front desk staff was polite and courteous. Property is a little dated.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 19, 2024
Hello Jon, Thank you for recognizing our front desk staff's hospitality. We appreciate your feedback on the property's appearance. Your comments will be shared with our team for future improvements.

8/10 Good

Blake

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff members treated you well with manners and no problems while we were there.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Blake, Thank you for your kind review! We're thrilled to hear that our staff provided you with excellent service and that your stay with us was problem-free. We strive to ensure all our guests have a comfortable and enjoyable experience. We hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Jaquan

Everything
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Jaquan,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
It was very odd. There was no little bar of soap to take a shower or wash your hands. We had to use a very poor shampoo after using the bathroom. When we left, there was not one staff person around to help us. Overnight, the fridge in our room froze everything in it . It was awful! We had brought food to use for breakfast and it was not edible due to being frozen.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Susan, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We recommend reaching out to the hotel directly as they would like the opportunity to address your concerns and gather additional details for improvement.

10/10 Excellent

Stephen, Chapel Hill

Traveled with partner
We liked the courteousness and professionalism of the staff. The rooms were clean and we had no problems with the hotel at all. Very nice stay.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 6, 2024
Hello Stephen,Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words about our courteous and professional staff. It is wonderful to hear that your room was clean and that you encountered no issues during your stay. We strive to provide excellent service to all our guests and we are thrilled that you had a very nice stay with us. We hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Pierre

Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Pierre,We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can address your concerns and ensure that they are properly resolved. We value your feedback and want to make sure that you had the best possible experience with us.

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standart hotel. Nothing special but decent and good price
Stayed 2 nights in Jan 2024
Response from Manager on Jan 29, 2024
Hello Heather,Thank you for sharing your feedback on your recent stay with us. We appreciate your kind words about our hotel's affordability and overall quality. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Robert

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello Robert,Thank you for choosing our hotel for your recent stay. We are sorry if there were any issues during your stay. We would appreciate it if you could reach out to us directly to share any feedback so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and pricing
Stayed 2 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello Forest,Thank you for your kind words about our customer service and competitive pricing. We strive to provide excellent service to all our guests. If you have any suggestions or feedback, we would love to hear them. We hope to welcome you back in the future for another great stay.

8/10 Good

Luis G.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check-in, clean, comfortable bed and breakfast included! Close to shopping, restaurants and airport! Would recommend tvs be upgrade for Neflix access. I will be back.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Luis G., Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're delighted to hear that you found our staff friendly, check-in process easy, and your room clean and comfortable. It's great to know that you enjoyed the convenience of our location near shopping, restaurants, and the airport. We appreciate your suggestion regarding upgrading the TVs for Netflix access and will definitely take it into consideration for future improvements. We look forward to welcoming you back on your next visit.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Alexis,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If there is anything we can do to make your next stay even better, please don't hesitate to reach out to us. We hope to welcome you back soon!

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Miss Char at the front desk is so proffesional.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Jerome,Thank you for your positive feedback regarding Miss Char's professionalism. We strive to provide excellent service to all our guests and it's great to hear that she made a positive impression. We appreciate your valuable feedback and hope to welcome you back in the future.

10/10 Excellent

Carl

Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Carl,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. Should you require any further assistance or have any suggestions to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another wonderful stay.

10/10 Excellent

Gloria Moore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a hotel for the night close to UNC-W and the Comfprt Inn is the one I chose. Smart choice.
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Gloria Moore,Thank you for choosing Comfort Inn for your stay near UNC-W! We're pleased to hear that you found our hotel to be a smart choice. We hope you had a comfortable and enjoyable stay, and we look forward to welcoming you back in the future.

10/10 Excellent

Susy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Convenient to get to the local university.
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Susy,Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff to be friendly and our location convenient for your visit to the local university. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Manager on Jan 12, 2024
Hello Alberto,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We strive to provide excellent service and a comfortable stay. We would love to welcome you back in the future.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Heather,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. We always strive to provide exceptional service and a comfortable atmosphere for our guests. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future!

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Manager on Jan 25, 2024
Hello Robert,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We pride ourselves on providing exceptional service and ensuring our guests have a memorable stay. We look forward to welcoming you back in the future.

8/10 Good

Ernest

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and spacious room. Good breakfast. Nice hotel.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Ernest,Thank you for your positive review! We're delighted to hear that you enjoyed your comfortable and spacious room, as well as the good breakfast. We strive to provide a nice hotel experience for all our guests. We appreciate your feedback and hope to welcome you back soon for another pleasant stay.

6/10 Okay

Carolyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff was super nice, however the bathroom smelled of sewage
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Carolyn, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind words about our front desk staff and will pass along your compliments. We apologize for any inconvenience caused by the issue you experienced with the bathroom. We strive to maintain the highest standards of cleanliness and will address the matter with our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Andrew,Thank you for choosing to stay with us! We are thrilled that you had a great experience during your time at our hotel. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Orenthal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off highway and staff is very welcoming.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Orenthal,Thank you for taking the time to share your positive experience with our hotel's convenient location and friendly staff. We greatly appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Raylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re very comfortable, very reasonable and very courteous and kind staff and help me if we needed anything
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Raylene,Thank you for your kind words about our comfortable rooms and courteous staff. We're delighted to hear that you had a pleasant stay with us. Should you require any further assistance, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, front desk courtesy.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jerome,Thank you for taking the time to share your feedback on your recent stay at our hotel. We are delighted to hear that you found our hotel to be clean and that our front desk staff provided courteous service. We strive to maintain high standards of cleanliness and professionalism, and it's gratifying to know that we met your expectations. We hope to welcome you back for another enjoyable stay in the future.