Suite, 2 Double Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe
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Reviews of Comfort Suites Wilmington near Downtown

2.5 out of 5
Comfort Suites Wilmington near Downtown
4721 Market St, Wilmington, NC

Reviews

7.4

Good

Rating 10 - Excellent. 239 out of 757 reviews" "
Rating 8 - Good. 222 out of 757 reviews" "
Rating 6 - Okay. 134 out of 757 reviews" "
Rating 4 - Poor. 82 out of 757 reviews" "
Rating 2 - Terrible. 80 out of 757 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manolete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and the service was amazing.
Stayed 2 nights in Apr 2024
Response from lc on Apr 10, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

8/10 Good

Haley

Traveled with partner
The construction around the hotel made a terrible experience, but the staff was very nice.
Stayed 3 nights in Apr 2024
Response from lc on Apr 7, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Billie

Traveled with partner
Liked: Staff & service, amenities
Staff was friendly, especially those working the breakfast area. Property was older and in need of refurbishing in many areas. But some areas like the lobby and breakfast area have been renovated. Overall good value for the price we paid.
Stayed 5 nights in Feb 2024
Response from lc on Mar 25, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and i plan to engage their services when i come back to town.
Stayed 1 night in Mar 2024
Response from lc on Mar 7, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Roomy, good breakfast. Nice staff. Bed comfortable. Sofa, carpets need cleaning.
Stayed 1 night in Jan 2024
Response from lc on Feb 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Abad

Stayed 2 nights in Jan 2024
Response from lc on Feb 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

Cisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from lc on Feb 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

chelsea

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not a happy camper
We planned a trip to NC from VA to spend time with family for new years. When we arrived the staff was no where to be found at the front desk. We finally received service and were given our keys to our room. The room had a different smell , which reminded me of febreeze to cover up smoke smell. On the day of leaving I found a bug crawling on our belongings. I let the staff know but only a ticket was put in to maintenance.
Stayed 2 nights in Dec 2023
Response from lc on Feb 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Devonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from lc on Dec 31, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from lc on Feb 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction isimportant to us and we will be using the feedback you provided to make improvements to ensure we offer anexceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superiorexperience.

6/10 Okay

Richard

Traveled with family
Liked: Staff & service, room comfort
Room could use a refresh. Sofa bed dirty and matress worn. Bathroom clean but wear spots showing through. Price reflected the condition. Kids enjoyed breakfast.
Stayed 1 night in Dec 2023
Response from lc on Dec 31, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from lc on Nov 18, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the pool was closed for the season
Stayed 4 nights in Nov 2023
Response from lc on Nov 8, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities
The room was not clean. There was an odor of marijuana throughout the 2nd floor. Lots of unsavory characters on the premises. Water was turned off to the hotel at 08:00AM Would not recommend it. Certainly not the standard I've come to expect from this chain.
Stayed 1 night in Oct 2023
Response from lc on Oct 31, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Ajey

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from lc on Oct 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Willey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from lc on Oct 24, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place
Stayed 1 night in Oct 2023
Response from lc on Oct 24, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Toilet didn't work well, rough area of the city, staff seemed unprepared when I checked in,
Stayed 3 nights in Oct 2023
Response from lc on Oct 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction isimportant to us and we will be using the feedback you provided to make improvements to ensure we offer anexceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superiorexperience.

10/10 Excellent

Anistasiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall on short notice
Stayed 4 nights in Oct 2023
Response from lc on Oct 19, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Part of the property was under construction and it made it difficult to locate the motel, or access parking closer to the room. I will say that the staff was helpfull and the breakfast was very good.
Stayed 1 night in Oct 2023
Response from lc on Oct 16, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

SHASHANK

Stayed 2 nights in Oct 2023
Response from ** on Nov 3, 2023
Thank you for taking the time to fill out our review. We hope that your next stay is always better than the last. Have a wonderful day!

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and there were lots of food options within easy walking distance.
Stayed 1 night in Oct 2023
Response from lc on Oct 12, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

4/10 Poor

Laura

Traveled with family
Disliked: Staff & service
This property charged us a $100 security deposit that was refundable, as we were told. We merely slept in the room, left no damage. We never got our security deposit back. Upon contacting the hotel several times, the staff was extremely rude and unhelpful. I understand that it was not there money that has lost, but they took the money and should be responsible for the refund. I have contacted my bank and filed a dispute. My bank said the money was never released back to them. So where is the money?? I would not recommend this property.
Stayed 1 night in Sep 2023
Response from lc on Oct 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction isimportant to us and we will be using the feedback you provided to make improvements to ensure we offer anexceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superiorexperience.

10/10 Excellent

Thais P.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Oct 2023
Response from lc on Oct 31, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and helpful. Hotel was older but well maintained.
Stayed 2 nights in Oct 2023
Response from lc on Oct 9, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

6/10 Okay

Mishawnte

Stayed 1 night in Oct 2023
Response from lc on Oct 31, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Anitha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms
Stayed 1 night in Oct 2023
Response from lc on Oct 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve asencouragement to all of our staff as we strive to continuously improve the quality of our services to provide anexceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previousone.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
The property was difficult to find.
Stayed 1 night in Sep 2023
Response from lc on Oct 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

sherri

Liked: Staff & service
Disliked: Cleanliness
No shower curtain one bar of soap and an soft drink on the counter
Stayed 1 night in Sep 2023
Response from lc on Oct 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Shannon

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
No hot water.
No hot water!!! For 2 of the 3 days we did not have any water. We were told they would do a check and move us but we never heard back and assumed it was fixed. Unfortunately it was not. We simply got the response of “we will look until it” when we mentioned it again. Thankfully it was time to checkout by them. Room was otherwise average and bed was descent.
Stayed 3 nights in Sep 2023
Response from lc on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction isimportant to us and we will be using the feedback you provided to make improvements to ensure we offer anexceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superiorexperience.Sincerely,

2/10 Terrible

Adrianna

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first night we got bites all over, found bed bugs and the receptionist offered another room. Changing rooms in the middle of the night with sleeping kids and having to get up early in the morning made our stay really terrible. The guy at the check in and the lady in the middle of the night were trying to be helpful. Also, the tv in the 1st room with bedbugs was not working, they gave us a different remote which wasn’t working either. We are very disappointed with our stay.
Stayed 1 night in Sep 2023
Response from LC on Sep 26, 2023
Pest control expert is investigating situation.

2/10 Terrible

Alyssa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here. Staff is very rude and place is disgusting. Place is not the same as the pictures provided we got lost looking for it. We left will not come back.
Stayed 1 night in Sep 2023
Response from lc on Sep 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction isimportant to us and we will be using the feedback you provided to make improvements to ensure we offer anexceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superiorexperience.

4/10 Poor

Louis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room price not backed up by property standard
Staff were friendly and helpful. Breakfast was around par for an included type one and had a good selection. Properly has seen better days and a revamp is desperately required. Carpets were badly stained in common areas on our floor and our room left our bare feet dirty. Bathroom door closer was disconnected from door frame and floating. Staff member indicated they had heard talk of an upgrade in the future but wait and see, Our room was slightly musty smelling but suspect this was due to wet carpet under HVAC unit. Found the temperature setting was 60F which is too cold and likely caused loud fan noise initially heard, which leads to suspicion of possible icing up. This is typical in high humidity environments. Obviously not draining all moisture outside properly. After raising temperature the loud noise dissipated but musty smell still there, as carpet still drying out. Hot water was merely a rumour. It was never better than luke warm regardless of time of day. Pillows were what seems to be standard American and small and low, which might suit some people but not us. We asked for extra which were supplied. Pool was out of service due to rain damage to electrical equipment from recent hurricane but staff we’re working on this so no negative comments here. They did have a notice advising this on reception entry and indicated if this affected people they could cancel reservation etc.
Stayed 2 nights in Sep 2023
Response from lc on Sep 21, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Greylin

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Room smelled very musty. General cleanliness was not good. Parking limited due to construction.
Stayed 2 nights in Sep 2023
Response from lc on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction isimportant to us and we will be using the feedback you provided to make improvements to ensure we offer anexceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superiorexperience.

10/10 Excellent

kayla

Business traveler
Liked: Staff & service, property conditions & facilities
Staff member was great! The property semi run down but okay
Stayed 1 night in Sep 2023
Response from lc on Sep 15, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Adriana, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Great Customer Service!
Stayed 1 night in Sep 2023
Response from lc on Sep 15, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

2/10 Terrible

Jacques

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property would not let me stay because I was a local that had an address on my ID that was less than 25 miles from the facility. I asked him to refund my money to Expedia and they said they did now my money has been taken and I need a place to stay tonight.
Stayed 1 night in Sep 2023
Response from lc on Sep 4, 2023
We apologize for your experience but our policy states that we Do Not accommodate locals that reside within a 50 mile radius of the property. Hotels alerts would have told you that. Also your money was refunded the same night but you paid your 3rd party, so the amount of time that it took the third party to refund your money and also the time it would have taken your bank to approve and make those fund available has nothing to do with hotel. Our best advice would be to read the hotel policies and research before you book.

4/10 Poor

Gina

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
very dated and run down
Stayed 1 night in Aug 2023
Response from lc on Sep 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

alena

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you buy or reserve your hotel by third party at busy season at day when you check in they kick you out ! They kick us out at 10 pm we had been travel whole day show up to check in and been refused in service because room was re sold someone else with higher cost ! This place looks dirty and not save Lots of strangers at nigh time parking full of garbage live rats and construction cara
Stayed 2 nights in Aug 2023
Response from lc on Sep 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction isimportant to us and we will be using the feedback you provided to make improvements to ensure we offer anexceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superiorexperience.

10/10 Excellent

Shawnta

Liked: Staff & service, property conditions & facilities
Very nice ppl everything is clean and comfortable
Stayed 5 nights in Aug 2023
Response from lc on Aug 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from lc on Aug 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Adrianna

Stayed 4 nights in Aug 2023
Response from lc on Sep 15, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

6/10 Okay

Alex

Traveled with partner
Average hotel. $100 hotel max
Stayed 1 night in Aug 2023
Response from lc on Aug 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Our toilet overflowed all over the bathroom at 11pm, and our only option was to change rooms (and floors). We had to move all our children and their stuff way past their bedtime. I was glad there was another room available, but it was a pain. There is one washer and dryer available for the whole hotel, so you may have to wait a while to do laundry. We noticed things in the room like rust on the lamps and bed frames, spackling on the wall that wasn't painted over, the bathtub in our second room sagged in the middle so the water didn't drain well. My kids thought there was "chocolate" on the pull-out mattress, but it probably wasn't chocolate.
Stayed 2 nights in Aug 2023
Response from lc on Aug 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Sharessa, Coats

Liked: Cleanliness, staff & service, property conditions & facilities
Great people and great rates. In August Month.
Stayed 2 nights in Aug 2023
Response from lc on Aug 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

JENNIFER, N ANDOVER

Liked: Cleanliness, staff & service, amenities
Location is convenient, staff is terrific, rooms are moldy/musty
Stayed 2 nights in Aug 2023
Response from lc on Aug 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from lc on Sep 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Communication is key
The stay was amazing. It's when a package got sent there by mistake after I left. I emailed every label they needed to send this package back to the sender and no word back. It has to be returned in order for me to get my refund. They're medical supplies. So it's taking allot here just to get the meds that were shipped to holiday inn in Wilmington....
Stayed 1 night in Jul 2023
Response from lc on Aug 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Big

Stayed 1 night in Aug 2023
Response from lc on Sep 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve asencouragement to all of our staff as we strive to continuously improve the quality of our services to provide anexceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previousone.

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from lc on Aug 16, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.