Ratings based on 961 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Huntersville NC

If there for business stay away

Posted Jul 18, 2017
Pros: Nothing
Cons: please see above
Location: I was there on business and it was close to where i needed to be
First let me say the staff was great! My stay was for 5 nights on business. The first night there was no Wi-Fi in the room and the flat screen TV was broken. The staff was kind enough to put me in another room. This time the flat screen TV worked and still non-existent Wi-Fi with a bed that felt as though I was sleeping on a box spring. The 3rd room change at least the bed was comfortable and the Wi-Fi was still miserable. To put it lightly I will not be using this chain again. I actually felt sorry for the staff because there was nothing they could do. BUT they were exceptional in their kindness!
Comment from Hotel Management
Jul 20, 2017 by Jacey Poleo, Hotel Management
Dear Bob, We apologize for any inconveniences you may have experienced during your stay. We do appreciate your feedback as it allows us to see the guest point of view and learn in which areas we may need to improve upon. Our top priority is the satisfaction of our guests and we are glad to hear that the staff was attentive and kind. We are in the process of updating our property, including our internet service, and we invite you to come back to give us another chance to exceed your expectations. Sincerely, Jacey Poleo Guest Service Representative
3 out of 5
Recommended
for Everyone
by A verified traveler from charloote nc

Pool conditions

Posted Jul 15, 2017
Water much too hot totally unrefreshing. In pool area small hand towels supplied. Almost impossible to dry off before going in to the main part of hotel. They are are redoing hotel but furniture still very old
Comment from Hotel Management
Jul 18, 2017 by Jacey Poleo, Hotel Management
Dear John, Thank you for choosing to stay with us here at the Country Inn and Suites in Wilmington. We apologize for any inconveniences you may have experienced regarding our heated pool. We do appreciate your patience while we transform our property and we also look forward to being completely done with our renovations. Our top priority is to provide you with the best possible experience and we hope that you will give us another chance to serve you the next time you visit the area. Sincerely, Jacey Poleo Guest Services Representative
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Nice hotel.....close to attractions

Posted Jul 13, 2017
We took our 16 year-old grandson to Wilmington to see the USS North Carolina. The hotel was close to the battleship and also to the National Cemetery as well as the Museum of the Bizzarre. There are a number of nice restaurants close by as well as fast food. The hotel staff was very friendly and the rooms were good size and very clean. If we make another trip to Wilmington we would definitely consider statying here again.
Comment from Hotel Management
Jul 18, 2017 by Jacey Poleo, Hotel Management
Dear Sarah, Thank you so much for staying with us here at the Country Inn and Suites in Wilmington! We are so glad to hear that you had such a wonderful stay and we appreciate the positive feedback regarding our rooms, location, and staff. We definitely look forward to seeing you again the next time you visit the area. Sincerely, Jacey Poleo Guest Services Representative
5 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

Nice close to shopping

Posted Jul 12, 2017
Great experience. Nice room, breakfast could have been better
Comment from Hotel Management
Jul 16, 2017 by Jacey Poleo, Hotel Management
Dear Kac, We are so glad to see that you had such a great stay with us at the Country Inn and Suites! We appreciate your feedback regarding our location and rooms, as well as our breakfast. We look forward to seeing you again the next time you visit Wilmington. Sincerely, Jacey Poleo Guest Service Representative
4 out of 5
Recommended
for Everyone
by A verified traveler

very conveniently located

Posted Jul 10, 2017
Pros: Clean place in a quiet area
Cons: Have stayed there 2 other times during the time they were renovating. Nice improvements
Great place close to shopping and other areas like restaurants and beaches
Comment from Hotel Management
Jul 15, 2017 by Jacey Poleo, Hotel Management
Dear Valued Guest, Thank you so much for choosing to stay with us at the Country Inn and Suites. We are so glad to hear that you had such a wonderful stay and we appreciate the positive feedback regarding our location and our updated look! We look forward to seeing you again any time you visit Wilmington. Kind Regards, Jacey Poleo Guest Service Representative
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Relaxation: Perfect for vacationing.

Posted Jul 9, 2017
Pros: The area and it's surroundings.
Cons: The breakfast. Some bacon and sauages could have been a added. Also, the washer and dryer could really use some thorough cleaning. Disgustinly dirty.
Location: Great!
Enjoyed my stay. No complaints that were not solveable.
Comment from Hotel Management
Jul 15, 2017 by Jacey Poleo, Hotel Management
Dear Mare, We are so glad to hear that you had such a perfect stay with us here at the Country Inn and Suites! We appreciate the positive feedback regarding our location, and we definitely look forward to seeing you again the next time you visit Wilmington. Kind Regards, Jacey Poleo Guest Service Representative
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Work trip with a little fun

Posted Jul 7, 2017
For a reasonably priced hotel, this one rates higher than many I see. I travel often with my job, and I stay in a lot of hotels. This is clean, conveniently located and not over priced. Not a lot of bells and whistles, but if you are looking for a safe and clean night, you can't go wrong staying here.
Comment from Hotel Management
Jul 9, 2017 by Jacey Poleo, Hotel Management
Dear Paige, We are glad to hear that we not only exceeded your expectations, but that you were able to relax some while on business. We appreciate your kind comments and we look forward to seeing you again here at the Country Inn and Suites in Wilmington, maybe next time you can have all fun and no work! Sincerely, Jacey Poleo Guest Service Representative
5 out of 5
Recommended
for Everyone
by A verified traveler from Kure Beach NC

Great Service

Posted Jul 7, 2017
I stayed at hotel for 3 nights. Front desk clerks were wonderful. My room was cleaned each day and none of my things out of place.
Comment from Hotel Management
Jul 9, 2017 by Jacey Poleo, Hotel Management
Dear CM, Thank you so much for staying with us here at the Country Inn and Suites. We are so glad to hear that you had such a wonderful stay and we appreciate the positive feedback regarding our hospitable staff! We definitely look forward to seeing you again the next time you visit Wilmington. Kind Regards, Jacey Poleo Guest Service Representative
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Jun 24, 2017
The staff was very courteous and hotel was very comfortable.
Comment from Hotel Management
Jun 25, 2017 by Jacey Poleo, Hotel Management
Dear Valued Guest, We are so glad to hear that you had such a comfortable stay with us at the Country Inn and Suites in Wilmington! We appreciate your positive feedback regarding our property and staff, and we look forward to seeing you again the next time you visit town. Kind Regards, Jacey Poleo Guest Services Representative
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Nice room, only stayed for a night, served its purpose.
Comment from Hotel Management
May 20, 2017 by Jacey Poleo, Hotel Management
Dear Valued Guest, We are so glad to hear that we exceeded your expectations here at the Country Inn and Suites in Wilmington. We look forward to seeing you again, hopefully for a longer stay, the next time you visit Wilmington! Best Wishes, Jacey Poleo Guest Service Representative