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Reviews of Courtyard by Marriott Wilmington / Wrightsville Beach

3 out of 5
Courtyard by Marriott Wilmington / Wrightsville Beach
151 Van Campen Blvd, Wilmington, NC

Reviews

8.2

Very Good

Rating 10 - Excellent. 410 out of 915 reviews" "
Rating 8 - Good. 272 out of 915 reviews" "
Rating 6 - Okay. 120 out of 915 reviews" "
Rating 4 - Poor. 74 out of 915 reviews" "
Rating 2 - Terrible. 39 out of 915 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

TASHA

Stayed 1 night in Apr 2024

2/10 Terrible

Conner

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Mary Grace

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk attendant was extremely friendly and helpful in switching our room when we requested 2 beds. Unfortunately, we found trash left in our room, the TV didn’t work, and neither did the thermostat. The whole room had the faint scent of dirty sock. Other guests filling the hotel were very loud all night. In general the property looked run down and old, the empty pool and surrounding area added to the depressing vibe.
Stayed 1 night in Apr 2024

6/10 Okay

Josefina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this hotel the stars 3,4 because some staff treated me stupid.And I did not see when I booked it that they don’t have free breakfast here and no microwave inside the room and the refrigerator to small. Blessings
Stayed 1 night in Apr 2024

6/10 Okay

Shamequa

Traveled with family
I appreciated the glass sliding door access
Stayed 5 nights in Mar 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was awesome!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at this hotel, while in town to tour UNC Wilmington's campus. The staff were all exceedingly friendly with amazing customer service. It was perfect for our needs.
Stayed 1 night in Mar 2024

8/10 Good

Thao

Stayed 2 nights in Mar 2024

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and always helpful. The room was so clean and I felt comfortable in it. The only thing was that there are a ton of wasps.

6/10 Okay

Amber

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from tiana on Mar 12, 2024
Thank you for taking a moment to share your experience. As a Marriott Bonvoy member your feedback is extremely important to us. I am happy to hear you found the Courtyard by Marriott Wilmington/ Wrightsville Beach to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!

8/10 Good

LaToya

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great Service and super clean!
Stayed 1 night in Mar 2024

6/10 Okay

justin

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Tiana Collazo on Mar 6, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!

10/10 Excellent

Marjorie

Stayed 3 nights in Feb 2024

8/10 Good

Judith, Winston-salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tiana Collazo on Mar 6, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Feb 2024
Response from Tiana Collazo on Mar 6, 2024
Thank you for taking a moment to share your experience. As a Marriott Bonvoy member your feedback is extremely important to us. I am happy to hear you found the Courtyard by Marriott Wilmington/ Wrightsville Beach to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed!

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not get to check in! We had already paid for a double bed and The hotel said they booked our room to someone else and refused to assist us with accommodations. I will never book a hotel through Expedia again or stay at that hotel! I want a refund.
Stayed 1 night in Feb 2024

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The air-conditioning was faulty and making noise we request to be fixed by calling the reception we end up sleeping without it cause Infortunatly no one came we had to wake up freezing in the morning ,they have collected 90$ as a deposite untill now didn t reflect back into my account its been almost a week meawhile other hotels they give us the refund immediately...

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023

10/10 Excellent

Ashley, Virginia Beach

Stayed 1 night in Dec 2023

4/10 Poor

Emily Jane Sinning

Traveled with family and small children
Problems checking in. Reserved a room with a King Bed with a double sofa bed for two adults and two children. Received a King bed and a twin sofa bed. Asked to change rooms and initially by a staff member told had to contact Travelocity and rebook. Another very helpful staff member was then able to change our room but we ended up in a room with two double beds. Not what we wanted or requested, as we walked into our new room but accepted due to tight schedule. Will be a tight sleep for two adults in a double bed. Dissatisfied.
Stayed 1 night in Dec 2023

10/10 Excellent

Yoanny

Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jennifer

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
For the cost of the room, there should be a microwaves in the rooms, no newspapers. Only having one choice for coffee which was Starbucks and too expensive. We had a "USED DIRTY GLOVE " ON TH FLOOR UNDER THE DESK" AWFUL.
Stayed 2 nights in Nov 2023

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. No negative experiences.
Stayed 3 nights in Nov 2023

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk management
Stayed 1 night in Nov 2023

8/10 Good

Dylan

Stayed 1 night in Nov 2023

4/10 Poor

Charles, Anchorage

Traveled with partner
Disliked: Cleanliness
We had a very late check-in. In the morning we told the front desk staff that one of the comforters in our room smelled of urine. We left for the day, came back late that night and the room had not been cleaned at all, beds not made, etc. Won't stay here again.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
Stayed 1 night in Nov 2023

10/10 Excellent

abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lashekia

Stayed 2 nights in Nov 2023

10/10 Excellent

Josetta, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Patricia

Traveled with group
Bare bones
No extras here. One itty bitty bar of soap, no body lotion and shower cap, etc.. There were the refillable bottles of shampoo, conditioner and body wash in the shower but the body wash was empty. Kleenex box had two kleenexes left. They only make up the room every three days unless you request it. No breakfast unless you pay for it. Sofa was pretty beat up. Shower was nice and hot, though, and good water pressure. Had to ask for more towels. Bed was pretty comfy but the pillows were not. The little refrigerator froze my cokes and one exploded so I had a mess to clean up. Could not get Netflix to work on the TV. Not a bad location.
Stayed 3 nights in Nov 2023

6/10 Okay

Chrisshawna

Liked: Staff & service
No microwave in room or blow dryer
Stayed 1 night in Nov 2023

10/10 Excellent

peggy

Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it's a nice hotel, nice and quiet room. The sofa makes it comfortable for relaxing In the evening. Only fault was that the body wash container was empty in the shower. So they obviously need to start checking those on an everyday routine.
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Checked in early without any issues. Room was comfortable and clean. Bed was comfortable. A great room and experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Awesome
Great place to stay friendly staff, great location and very clean.
Stayed 2 nights in Oct 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for quick stay
Stayed 1 night in Oct 2023

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk personnel had attitude, however the manager called me and apologized for the employee and offered a free night and rewards points for my inconvenience.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
2 night stay. Had to ask for wash cloths and soap. Carpet was dirty.
Stayed 2 nights in Oct 2023

10/10 Excellent

Magdalena

Traveled with partner
Liked: Cleanliness, staff & service
The staff of front desk and the cafe bar were very friendly. The cleaning ladies were excellent with their work,my room was very clean and you could smell how fresh and clean they left the room.Interior of lobby and Room were nice and clean. I only have one bad thing to say, the outside patio chairs were dirty and needed to be washed down at least weekly. I would still recommend staying here.
Stayed 2 nights in Oct 2023

4/10 Poor

Laura

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is overdue for a remodel. There were stains on the carpet, there was a rug in the elevator to try and cover-up the crumbling tile, there were two dead bugs caught in the popcorn ceiling. The outside and side doors leading in were very rundown. The staff was helpful and friendly.
Stayed 2 nights in Sep 2023

6/10 Okay

Justin

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Joseph

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I like the Courtyard brand and most are really nice. This one was a little dated and need a refresher.
Stayed 1 night in Sep 2023