Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
65% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from St. Maarten

Room amenities inadequate.

Posted May 31, 2016
Pros: The bed and mattress were good as was the bathroom with a very nice shower.
Cons: Proper closet in room with an in-room safe, a comfortable chair. A place to put away the iron & iron board.
I booked a 4 night stay to attend a wedding. The room did not have a proper seating area, no closet to hang my clothes and the iron & iron board were standing inside the room "ready for use" which seemed awkward. The desk/table & chair were of poor quality. Also, the room did not have a safe deposit box. It was very inconvenient to use the safe available at the front desk.
2 out of 5
by A verified traveler from Albany, NY

Not at all what I would expect from a Crowne Plaza

Posted May 6, 2016
The lobby was nice enough and the staff was pleasant (although I had to remind him that we had bought breakfast with the room - don't do this if you want any service at breakfast). When we walked into our room we were surprised to find the shampoo bottle from the previous guest left on the tub, the drain stop for the tub sitting on one of the shower shelves and the center panel on the vanity broken and screwed on with sheetrock screws. Breakfast buffet was OK (other than the waffles being as hard as a brick), but the service was horrible. It seemed as though once we handed over the "passes" we received when we checked in that the hostess' friendliness turned off. We were never offered coffee (although the OJ was very good) and never checked in on. I've stayed at many Crowne Plaza facilities over the years and this is NOT what I expect from the chain.
5 out of 5
by A verified traveler from Texas

Excellent hotel for travelers.

Posted Apr 25, 2016
Pros: Check in was easy. Staff were very helpful. Late dinner and breakfast were excellent.
Cons: Hotel provided everything we required.
Location: Visiting friends we travelled to various attractions in the area.
We required a hotel beside friends in Claymont. As always we looked for a hotel providing Quality at a reasonable price. This hotel provided Quality, security, excellent standards, at very reasonable rates.
4 out of 5
by Robert from Philadelphia

Tired but Friendly

Posted Apr 23, 2016 on Hotels
The staff was very friendly and helpful. The only negative was the fact that the hotel's condition was a little worn. The breakfast buffet was decent. The rooms were comfortable and large. But,there was just a general worn out feeling to the carpets Etc. The staff surely made up for any shortcomings in appearance that the hotel might possess.
1 out of 5
by Joseph

Posted Apr 15, 2016 on Hotels
Dirty ... Wallpaper coming off the walls. You couldn't see through the window it was so dirty. Pillows were old and dated Really disappointed
3 out of 5
by Ellen from Rochester


Posted Apr 5, 2016 on Hotels
We were able to visit family in the area and shop close by.
4 out of 5
by A verified traveler

Posted Apr 2, 2016
Not bad accommodation for this money. Location is very good if you travel by car. Very close to highways.
5 out of 5
by Rafaela

This traveler left a rating score only Posted Mar 31, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 29, 2016 on Hotels
4 out of 5
by Ken from Aston pa


Posted Mar 16, 2016 on Hotels