Great hotel & exceptional staff, but...
Posted Oct 18, 2016
We had an interesting experience.
I booked this hotel while traveling to DE from TN for a wedding. We were exhausted & looking for a high quality hotel that felt would ensure a peaceful night's sleep. Night one was amazing (comfortable beds, clean rooms), with the exception of the front desk staff not sharing the details of the parking situation. She said that she would "bill our room for parking," but didn't follow-up with the important detail that I needed to have every parking voucher stamped/validated. We ended up paying double parking for day one & the lady I spoke with the next morning told me there was nothing they could do to help me, even though we were paying double.
So, if you choose this hotel & add parking to your room, you need to have your parking voucher validated EACH TIME you get a new ticket.
Our second night, I won't share the ridiculous details, but I will tell you this... the fire alarm was 'activated:' thankfully the hotel & their staff were prepared. They made sure all guests were calm & safe. I've never experienced anything like this in all of my years of traveling, but I am grateful that I was here at the DoubleTree when I did. Like I said, they were prepared, all guests (that I encountered) were calm & the staff kept their composure. The staff that I had contact with maintained their hospitality & grace.
I would HIGHLY recommend this hotel for travel during the week. However, the weekend... I would suggest looking elsewhere.