Ratings based on 486 Verified Reviews

3.4 out of 5
61% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Oct 20, 2017
Everything was great until I woke up in the middle of the night. Turned on the lights and there was roaches everywhere. I packed up and went to the car to sleep.
Comment from Hotel Management
Oct 22, 2017 by Hotel Management , Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We hope you will consider us as your hotel of choice if you are in the area again.    Sincerely, Hotel Management
1 out of 5
by A verified traveler from Denver NC

Absolutely disgusting

Posted Oct 16, 2017
Pros: Absolutely NOTHING!
Cons: Needs a total gut remodel and new housekeeping staff
Location: W arrived at 9:00 PM and area did not look safe. Poor lighting.
Arrived at 9:00 PM. Faint mold smell when you walk into the room. Looked like someone peed on the back of the bathroom door. There was a 1/4 of toilet paper roll left with no extra roll. Smoke alarm hanging from the ceiling and not working. Long black hairs, pubic hairs, and stains on bed sheets and mattress covers. Mold inside microwave. Dirt on phone around the button numbers. I took pictures and showed them to the front desk clerk. Found another hotel and quickly left at 10:00 PM.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you very much for your feedback. We apologize for not living up to our commitment to providing clean, fresh accommodations during your stay. Your concerns are shared with our housekeeping and maintenance teams to ensure they deliver much better services moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington

Feels Like Home

Posted Sep 21, 2017
Very nice clean hotel with a friendly staff. Conveniently located beside Walmart, Target and numerous restaurants. Would definitely recommend this hotel.
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to read you loved the service provided by our courteous associates and were impressed with the comfort of your well-appointed room. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler from Myrtle Beach, SC

DISGUSTING

Posted Sep 10, 2017
Pros: Kitchen
Cons: EVERYTHING.....NASTY
Location: Lots of Shooing, Restaurants
When we took off our sandles, dirt covered your feet. Bedding sheets were OLD with yellowed striping. Bed Coverlet was OLD and dirty looking with thread hangings all over. Table Chairs were broken and hanging forward.....rolled all over floor would not stay in place. We were going North from Myrtle Beach to get away from Hurricane Irma. The day before on TV, they publicized that ALL motels were waving the fee for Animals. That was NOT the case with this Hotel. They charged a HIGH Rate for a little 6 pd Chihuahua that is NEVER left alone. Kind of Over the top in a Fee for that. I wouldn't NOT EVER suggest this Hotel to Anyone.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Brenda, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. We hope you will consider giving us another chance so that we can make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 31, 2017
Bare room! No ICE no cups. No plates - Nothing! Apparently, you have to ask for bare essentials like cups at check in. I think that a coffe maker is extra. I was not told about this at check in. If you want ice, be prepared to have time to freeze it yourself! I had a smoke free room with cigarette burns on converter and blanket. Will not stay there again!
Comment from Hotel Management
Sep 2, 2017 by General Manager , Hotel Management
Bob, I apologize for the service issues you experienced during your stay and sorry we missed communicating details on our amenities during check-in. To ensure cleanliness, we keep the kitchenware at our front desk and our team delivers them to the room on request. I have shared your comments with them for improvement and hope you will consider giving us a second chance the next time you are in Wilmington. Sincerely, General Manager
5 out of 5
by Curtis

My stay

Posted Aug 26, 2017 on Hotels
It was comfortable and enjoyable. I appreciate the appliances in the room
Comment from Hotel Management
Aug 27, 2017 by Manager, Hotel Management
Curtis, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
by Crystal

Posted Aug 26, 2017 on Hotels
It was what we needed. Thanks
Comment from Hotel Management
Aug 27, 2017 by Manager, Hotel Management
Crystal, thank you for staying at Extended Stay America. We are glad to know our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by Jamar

Posted Aug 24, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Wow - Jamar, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
1 out of 5
by Cristian

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Cristian, I apologize for the disappointing stay you had with us. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 19, 2017 on Hotels
good room and accommodations .
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
It was a pleasure having you as our guest at the Extended Stay America. We are glad to know you were impressed with most aspects of our hotel, especially with your well-appointed room. We hope to be of your service again whenever your plan brings you our way! Sincerely, General Manager