Ratings based on 443 Verified Reviews

3.4 out of 5
63% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from NC

Good location, small parking

Posted Jul 16, 2017
Pros: Bed was comfortable, good Staff and Hotel convenience
Cons: Housekeeping
Location: Food and shopping within 5 minutes.
Room was not 100% clean, Trash under bed, No coffee maker, no toiletries (Shampoo, conditioner,lotion...etc), Vending machine not working.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are happy to know you loved our location and enjoyed the comfort of your bed. However, we’re sorry for the cleanliness issues you experience in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 3, 2017
4th of July rates too high for the quality of the accommodations. The included "breakfast" amounted to coffee and muffins. I purposely chose this motel over others because of the included breakfast - a bad decision as it turned out. The shower only half worked and the seals on the refrigerator door were coming off. It was supposed to be a non-smoking room but anywhere a cigarette could have been placed there was a cigarette burn - even on the bathtub.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are sorry for your disappointment with our breakfast offerings. We will make a note of your feedback as we plan any changes to it. We also apologize for the issues you had in your room and the inconvenience it caused. Our maintenance team will check on it right away, and we appreciate you bringing it to our attention. We hope you will stay with us again when your travels bring you back to our area. Sincerely, General Manager
3 out of 5
by A verified traveler from Australia

Strange set-up

Posted Jul 1, 2017
Pros: Large room, they supplied an iron and ironing board. This is not a hotel for one-nighters on the move!
Cons: Just a cup or glass for rinsing would help.
Location: Good location near the town centre.
The room was large and fairly clean, but what was amazing was what was NOT here. There were cooking facilities, but nothing to cook with. Not one knife, fork or spoon. Nothing to make tea or coffee with, not even a cup to rinse your mouth after brushing. They say they cater for people staying a long time who bring their own stuff with them. Not for us, ever again.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Susan, thank you for choosing our hotel and for your review. Although you liked our convenient location and your spacious room, we are sorry for not living up to your expectations. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. We regret the inconvenience caused, and please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Staff was cordial and friendly. Room had a mold like smell but every thing worked in the room. No ice machine in the hotel
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Thank you for staying with us and for your candid review. We are happy to note that you liked our courteous associates. That being said, please accept our apology for the odor you experienced in your room and the inconvenience it caused. We will make sure to eliminate it. As we have refrigerators in all our rooms, we do not have an ice machine on our property. We hope you will consider us again when your plans bring you back to our area. We're positive you will have a more favorable experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nothing special

Posted May 24, 2017
The basic room did have a full size fridge and microwave. The bed said queen but was more like a full. It was nothing special but couldn't beat the price.
Comment from Hotel Management
May 25, 2017 by General Manager , Hotel Management
Thanks for being our guest at Extended Stay America - Wilmington - New Centre Drive. We are happy to read your room was adequate for your needs and liked our affordable rates. We appreciate your business and look forward to your return visit. Sincerely, General Manager
2 out of 5
by A verified traveler

Bugs

Posted May 17, 2017
There was roaches crawling around they sold out of King beds and that queen was very uncomfortable it needs to be replaced real soon desk help was great though but the environmental service needs a new staff of train employees
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
4 out of 5
by Janet

Posted May 16, 2017 on Hotels
The staff was very helpful and accommodating.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Janet, it's so nice to read this positive review of your stay at Extended Stay America - Wilmington - New Centre Drive. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We look forward to your next stay! Sincerely, General Manager
3 out of 5
by Rachel

Decent sleep

Posted May 15, 2017 on Hotels
Check in was easy enough with a reservation early that morning but there was no info on where the Continental breakfast would be and when it came down to it I could see why. The stingiest breakfast of the whole trip... carafe coffee, muffins and a few nut bars, a few past ripe bananas...and that was about all. The room was clean enough and quiet though so we slept well.No exhaust fan in the shower.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Rachel, thank you for reviewing your stay with us. We are glad your overall experience was enjoyable, but we are sorry for not being able to impress you with our breakfast offerings. We will surely share your review with our Food & Beverages team to see where we can make improvements. We hope the positive aspects of your stay will encourage you to choose us again in the future. Sincerely, General Manager
4 out of 5
by Claudia

Pretty nice!

Posted May 11, 2017 on Hotels
Very good area, close to everything and felt very safe. Room was extremely comfortable and clean. I LOVED that you could open the windows! What I didn't love was they had no plain creamer forcoffee in the morning, only that sickening sweet coffee mate flavored stuff.
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Claudia, it was a pleasure to have you as our guest at Extended Stay America - Wilmington - New Centre Drive. We are glad to read liked your room and that our location was perfect for your needs. We appreciate your feedback and have taken a note of it. We value your business, and look forward to your next visit! Sincerely, General Manager
5 out of 5
by Gloria

This traveler left a rating score only Posted May 3, 2017 on Hotels