First of all, the view from our room was the roof of the convention center. We requested a river view room. The room was clean, but not worth what we paid each night. We were left with one single washcloth for 3 people. The heat did not turn off in the room. When we set it to cool and set the temperature, the heat continued to blow. It was not intolerable, but inconvenient and made for a terrible sleep. We called the front desk and they sent up a fan the size of a softball. I suppose it was the thought that counted. I was appreciative. We were told there were no other rooms available when we called.