Got to the hotel at 4pm for the listed check in time. Was told the room was not clean and would be ready in an hour. We come back an hour later and we are given our room and room keys. When we approached the room the door was cracked open and the room was still dirty. We went back to the front desk and they "upgraded" our room. We had dinner plans so we dropped our stuff off in the room and went to dinner. We explored downtown Wilmington a bit and returned to the room around 11pm. When we got back into the room we found out that not only was our shower not working, but the water in our room was not working at all. We couldn't use the sink, flush the toliet, or shower. With it being so late we decided to suck it up and deal with it, but we will definitely never return.