"Smells like a fish tank" from my 12 year old
Posted Oct 31, 2016
When my daughter opened the door and proclaimed "It smells like a fish tank!" I knew we had made a mistake. Unfortunately, this hotel is in major need of a renovation. I booked one of the much sought after "Family Suites" based on a visit last October through the 3rd floor lobby and a conversation with the person at the front desk. I should have asked to see the rooms!!!! The family suite bathroom is in the master bedroom space so the kids were traipsing in and out of our room the entire time. The whole entire suite layout is uncomfortable. I'm not sure the purpose of the kitchenette since there was literally NOTHING in any of the cabinets or drawers? The air conditioner, located next to the bed, sounded like a freight train and it turned off and on every 15 minutes, the shower faucet dripped the entire time, the room smelled, the bathroom was disgusting. Considering that the expense of this "Family Suite" rivaled what we paid for our room at Animal Kingdom in Disney - I would say that this experience was an epic fail!!! ASK to see the room first at this hotel!!!
Comment from Hotel Management
Nov 2, 2016 by Amanda, Hotel Management
We thank you for choosing us Bonnie C but we are contrite that your stay did not meet your expectations. If you haven't already, please let us know the room number so we may have Maintenance and Housekeeping inspect the room and A/C unit. We know we are slightly overdue for renovations, but the final approvals are expected in the near future. We wish you and your family safe travels in the future. Sincerely, Amanda Rochelle, Reservations Mgr, Holiday Inn Resort Wrightsville Beach NC