Exterior

Reviews of Holiday Inn Wilmington, an IHG Hotel

3 out of 5
Holiday Inn Wilmington, an IHG Hotel
123 Gano Rd, Wilmington, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 305 out of 463 reviews" "
Rating 8 - Good. 94 out of 463 reviews" "
Rating 6 - Okay. 33 out of 463 reviews" "
Rating 4 - Poor. 18 out of 463 reviews" "
Rating 2 - Terrible. 13 out of 463 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Stayed 3 nights in Feb 2024

10/10 Excellent

Devan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kami

Liked: Staff & service, room comfort
Disliked: Cleanliness
Found a bed-bug in the sink
Stayed 1 night in Dec 2023

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Breakfast was great. Everything was so clean.
Stayed 1 night in Dec 2023

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
Beautiful hotel, lobby is very large and spacious. Enjoyed the fitness center and on-site pool is really nice. Room was spotless with all amenities!! Will stay here again. Ralph’s restaurant next door is awesome! Really fun atmosphere and delicious food!!
Stayed 3 nights in Dec 2023

8/10 Good

Miriam

Business traveler
Liked: Cleanliness, room comfort
Great stay!
We were in town for a horse show. The minute we walked in there was a wonderful smell and immaculate well decorated lobby. The rooms were clean and beds were comfortable. Housekeeping staff was amazing. It would have been nice to have better options on tv. Also, very nice to have a restaurant and cafe at the hotel. We brought in food from the restaurant and it was very good.
Stayed 4 nights in Dec 2023

8/10 Good

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the hotel very nice with a good restaurant connected to it
Stayed 1 night in Nov 2023

8/10 Good

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Kathleen

Traveled with family
Liked: Staff & service, room comfort
The staff were very friendly and helpful. There was a dog show happening, so the hallways were a bit messy. There was dog hair on the chair and all over the curtains, which is a bit of a problem as my son is allergic to dogs. Overall, the beds were comfortable, the water was hit and it was quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back.
We had a wonderful stay at this lovely hotel. I recommended it to a friend immediately. Be sure to stop at the restaurant next door for breakfast. The staff was very friendly and helpful.
Ralph’s American Grill
The restaurant features items related to its founder’s first business venture:  the R & L Carriers trucking company.
Remember the old style gas pumps?  Neither do I.  They must have been quite a drawing card for gas stations early on!
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A breakfast voucher would have been nice for a few dollars off!
Stayed 1 night in Oct 2023

10/10 Excellent

Debby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry nice facilities. Restaurant close by which was very good. Friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly staff. Highly recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
another great stay here
as always, this place was a wonderful stay. quiet and clean, easy check in and out
Stayed 1 night in Sep 2023

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Ken

Disliked: Staff & service
The room was not made up as we specifically requested upon check in, as we were there for 2 nights, and when we asked for extra towels because the room was not made up, the staff member we dealt with made us come down to retrieve them ourselves and made us wait an unreasonable amount of time before someone actually got us towels.
Stayed 1 night in Aug 2023

8/10 Good

Brenda

Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel. The restaurant next door was very convenient and the food was great.
Stayed 4 nights in Aug 2023

8/10 Good

Mchael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Susan

Stayed 1 night in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kirsty on Aug 21, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog show
Very convenient
Stayed 2 nights in Aug 2023
Response from Kirsty on Aug 21, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place!
Absolutely beautiful place, one of the best ive stayed in to date.
Stayed 1 night in Aug 2023
Response from Kirsty on Aug 21, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

douglas, Huntington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only gave 4 stars for 2 reasons. First the carpet on the 4th floor hallway appeared dirty and stained. Second my room was across from elevator waiting area and was noisy all nite. That room should be rented as a last resort. Staff was friendly and helpful. Greeted me when I arrived. Over all I had a good stay and will stay there again. Thank you.
Stayed 1 night in Aug 2023
Response from Kirsty on Aug 21, 2023
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

James

Stayed 1 night in Aug 2023

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a lovely hotel with a restaurant attached which made it very convenient. It was my daughter's birthday and they gave her a complimentary little chocolate cake which was a lovely gesture. Staff were also very polite. Rooms were clean. There is also access to a dog park so very pet friendly. I would stay there again.
Stayed 1 night in Aug 2023
Response from Kirsty on Aug 8, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. Comfortable. Check in and out was seamless. Wasn’t the greatest pool we’ve seen, but our toddler didn’t care.
Stayed 1 night in Aug 2023
Response from Kirsty on Aug 8, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no microwave,no small table to set drinks on,fridge didnt have a small freezer compartment,tub was draining slowly.
Stayed 2 nights in Jul 2023
Response from Kirsty on Aug 8, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Ambur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean place to stay. The bed was comfortable, staff friendly and helpful. The restaurant was good.
Stayed 2 nights in Jul 2023
Response from Kirsty on Jul 24, 2023
We appreciate your feedback. Thanks so much for staying with us!!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kirsty on Jul 24, 2023
We appreciate your feedback. Thanks so much for staying with us!!

10/10 Excellent

Nedzad

Stayed 1 night in Jul 2023
Response from Kirsty on Jul 24, 2023
We appreciate your feedback. Thanks so much for staying with us!!

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kirsty on Jul 24, 2023
We appreciate your feedback. Thanks so much for staying with us!!

10/10 Excellent

Steven

Stayed 1 night in Jul 2023
Response from Kirsty on Aug 8, 2023
Thank you for staying with us!

10/10 Excellent

Sherry

Stayed 5 nights in Jun 2023
Response from Kirsty on Jul 24, 2023
We appreciate your feedback. Thanks so much for staying with us!!

8/10 Good

Tomasz

Stayed 2 nights in Jun 2023
Response from Kirsty on Jul 24, 2023
We appreciate your feedback. Thanks so much for staying with us!!

10/10 Excellent

Carolinet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Friendly Option
We had a great stay. The room was clean and comfortable. The staff was friendly and polite. We appreciated how dog friendly the hotel was. There was plenty of green areas to walk our dog. The restaurant attached to the hotel was also good. We found this hotel a great stopover when traveling with our pets.
Stayed 1 night in Jun 2023
Response from Kirsty on Jul 13, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never a disappointment
Friendly service always clean and very accommodating in room request! I always look forward to staying here!
Stayed 1 night in Jun 2023
Response from Kirsty on Jun 21, 2023
Thank you for staying with us!

6/10 Okay

Lauren

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Kirsty on Jun 21, 2023
Thank you for staying with us!

6/10 Okay

Amber

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Better accommodations
The hotel was nice. We didn't realize there was a dog show that was taking place in hotel. We heard dogs barking and people were loud outside our room. Only 1 elevator to accommodate all guest. No complimentary breakfast for the high cost of room. Front desk staff was nice.
Stayed 2 nights in Jun 2023
Response from Kirsty on Jun 21, 2023
Thank you for staying with us!

10/10 Excellent

Susan

Stayed 7 nights in May 2023
Response from Kirsty on Jun 21, 2023
Thank you for staying with us!