Exterior

Reviews of Holiday Inn Express Wilmington North - Brandywine, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 379 out of 1002 reviews" "
Rating 8 - Good. 381 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn't always plentiful--the first two mornings they ran out of some foods.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great time
Stayed 3 nights in Mar 2024

8/10 Good

Lori, arlington

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, friendly staff. Good breakfast offerings.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Chantelle in the breakfast area was especially friendly and helpful. It was nice that breakfast was included.Parking was easy, and all areas were clean
Stayed 7 nights in Mar 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel for our overnight needs. Close to all kinds of shopping and eating establishments. Room itself and bathroom were super clean. All staff members we came into contact with (which were a lot, which means they're always working) were gracious and kind. Would stay again if needed!
Stayed 1 night in Mar 2024

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly. The room was clean and quiet. We enjoyed our night there.
Stayed 1 night in Mar 2024

10/10 Excellent

trish

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and friendly… breakfast was excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Amanda

Traveled with family and small children
Room was clean and quiet breakfast was just right
Stayed 2 nights in Feb 2024

6/10 Okay

Sharon

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Kristofer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Cyril

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Evelyn

It’s located in a safe area and close to restaurants and shopping mall.
Stayed 1 night in Jan 2024

10/10 Excellent

Mikhail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jan 2024

10/10 Excellent

Funmilayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express -great location and value
Had a wonderful stay at the Holiday Inn Express. Safe environment, convenient parking and great location for food and shopping. Breakfast was excellent and included. Room was clean and staff very helpful. Great value too.
Stayed 1 night in Dec 2023

8/10 Good

Gyl-Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
I picked this hotel because at a previous stay at Hilton Express - I remembered the comfortable beds and breakfast. The full FREE breakfast is a plus.
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 restaurants walking distance. Complimentary coffee and cookies in lobby. Breakfast abundant choices. All staff friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Grace C. Assistant General Manager on Dec 25, 2023
Hi Dennis, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, andwe’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able toserve you again. Happy Holidays!With Hospitality, Grace Cundiff

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Dining within walking distance.
Stayed 1 night in Dec 2023
Response from Grace C. Assistant General Manager on Dec 25, 2023
Hi Carole, Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!With Hospitality, Grace Cundiff

10/10 Excellent

Melanie, Harrisburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service! Bathroom shower could use a refresh but overall a good property.
Stayed 1 night in Dec 2023
Response from Grace C. Assistant General Manager on Dec 25, 2023
Hi melanie, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!With Hospitality, Grace Cundiff

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Grace C. Assistant General Manager on Dec 25, 2023
Hi Diane, Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!With Hospitality, Grace Cundiff

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Nov 2023
Response from Grace C. Assistant General Manager on Dec 8, 2023
Thank you for posting your review. I'm pleased to hear that you enjoyed your stay and the amenities that the Holiday Inn Express Wilmington offers. Our goal is to provide excellent service to each and every guest we serve. It was a true pleasure having you as our guest. Safe travels and hope to remain your home away from home while in Wilmington, we cannot wait to see you again!

4/10 Poor

Joshua

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in agent was amazing! Everything after that was not good. Rooms were not cleaned properly. Other interactions with employees was not great. Location is good, but there's other hotels in the same area I would check out first.
Stayed 2 nights in Nov 2023
Response from Grace C. Assistant General Manager on Nov 29, 2023
We’re so sorry to hear about your unfortunate experience with our staff and the cleanliness of your room. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again should you be in the Wilmington area.

8/10 Good

Helen

Stayed 1 night in Nov 2023
Response from Grace C. Assistant General Manager on Nov 26, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.Have a wonderful day!With Hospitality,Grace CundiffOperations ManagerHoliday Inn ExpressWilmington North

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Grace C. Assistant General Manager on Nov 26, 2023
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.We hope to accomodate you again should your travels bring you to the Wilmington area again.With Hospitality,Grace CundiffOperations Manager302-479-7900gcundiff.hospitality@gmail.com

10/10 Excellent

Mason

Stayed 1 night in Oct 2023
Response from Grace C. Assistant General Manager on Nov 29, 2023
Thank you for taking the time to provide a review of your recent stay with the Holiday Inn Express - Wilmington North. It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. We will certainly look into touching up those areas of the room that you mentioned. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needed a place to sleep and shower before a family funeral and this hotel was a great fit! Front desk was wonderful, beds and linens amazing and the breakfast was much more than we expected. Would absolutely recommend for a stay!
Stayed 1 night in Nov 2023
Response from Grace C. Assistant General Manager on Nov 26, 2023
First of all, I would like to thank you for having chosen The Holiday Inn Express, Wilmington North for your stay in Delaware.We are really happy to hear that you enjoyed your stay, and we appreciate your kind words about our staff. We will be sure to share your kind words and feedback with our team in a world full of negativity it's always nice for our employees to be recognized by those they work so hard to serve, our guests.We look forward to welcoming you back to our hotel during your next visit to Wilmington.Kind regards,Grace CundiffOperations Manager

10/10 Excellent

Eleanor

Stayed 1 night in Oct 2023
Response from Grace C. Assistant General Manager on Nov 29, 2023
We appreciate you taking the time to leave a review of your stay here at Holiday Inn Express Wilmington-North.I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

10/10 Excellent

LaShawnna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night-easy check in and out. Very nice staff and super clean. My daughter forgot a bag there and the front desk called to let us know. We are back home now but they are going to hold it for us until next week. I would recommend.
Stayed 1 night in Oct 2023

4/10 Poor

Joan

Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to downtown, the highway, dining, etc. I stayed with my son for a stay over at a local hospital. Staff were very friendly and helpful when I had to extend my stay. Wish there was a fan in the bathroom but the Dove body wash, shampoo, and lotion was a great touch. The sink located outside the bathroom worked for us although I can see where it might not work for others. The room was clean and the beds were comfy and well made and TALL.
Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As soon as we arrived we were greeted with a friendly smile and attention. Very spacious room, restaurants nearby.
Stayed 1 night in Oct 2023
Response from Grace C. Assistant General Manager on Nov 26, 2023
I appreciate your positive feedback about your recent visit to the Holiday Inn Express- Wilmington, DE. We do take pride in catering to our guests’ needs the best way we can. We appreciate your kind comments and recommending us to others.I hope your next visit is just around the corner, we can wait to see you again!With kind regards,Grace CundiffOperations Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Bring your own towel racks.......
Nice rooms and area. Rooms are comfortable. Service was good. But no towel racks.
Stayed 1 night in Sep 2023
Response from Grace C. Assistant General Manager on Oct 7, 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Engineering team in hopes to review the design of the room and evaluate if we are able to add towel to prevent service failures from occurring in the future.

10/10 Excellent

Judy

Liked: Staff & service, property conditions & facilities
Clean, nice hotel. Great room. Would definitely stay here again!
Stayed 2 nights in Sep 2023
Response from Grace C. Assistant General Manager on Oct 7, 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Grace C. Assistant General Manager on Oct 7, 2023
Thank you for being our guest and for sharing about your visit. We're very happy to know how much you enjoyed our amenities, clean and comfortable accommodations and friendly staff. We appreciate your valued comments and will pass this on to our team. We hope to see you again should your travels bring you back to Wilmington.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Grace C. Assistant General Manager on Oct 7, 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Grace C. Assistant General Manager on Oct 7, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Nice and clean hotel
Stayed 1 night in Sep 2023
Response from Grace C. Assistant General Manager on Oct 7, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 2 nights in Sep 2023
Response from Grace C. Assistant General Manager on Sep 10, 2023
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to hosting you again when you are in the area.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and friendly, beds very comfortable, and room was clean and fresh
Stayed 1 night in Sep 2023
Response from Grace C. Assistant General Manager on Sep 10, 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Grace C. Assistant General Manager on Sep 10, 2023
Thank you so much for taking your time out to leave us a review. We sincerely appreciate you time and thoughts. Please come see us again soon!

10/10 Excellent

Joann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Room was very clean. Breakfast was very good too! Buffet and dining area were spotless and clean.Plenty of breakfast items available and the kitchen staff member was very polite and accomadating.Comfortable beds. We had a pleasant stay and will definitely return!
Stayed 2 nights in Aug 2023
Response from Grace C. Assistant General Manager on Sep 10, 2023
Thank you for your review and being our guest! We are pleased to read how much you enjoyed your stay, we hope to welcome you back in the near future!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet and very convenient to dinning and travel. How defiantly recommend
Stayed 1 night in Sep 2023
Response from Grace C. Assistant General Manager on Sep 10, 2023
Thank you for your review and being our guest! It was a pleasure having you and we are pleased that you enjoyed your stay. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Kenyata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just right!
Stayed 2 nights in Aug 2023
Response from Grace C. Assistant General Manager on Sep 10, 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very comfortable. It was clean and quiet.
Stayed 3 nights in Aug 2023
Response from Grace C. Assistant General Manager on Sep 10, 2023
Thank you so much for choosing to stay with us at Holiday Inn Express Wilmington North. We are thrilled to learn you had an amazing stay with us. Guest feedback is always appreciated, and we thank you for highlighting our cleanliness and comfortability. We will be sure to pass along your compliments. We hope you join us again soon. It was a pleasure hosting you.

10/10 Excellent

William

Stayed 2 nights in Aug 2023
Response from Grace C. Assistant General Manager on Oct 7, 2023
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.We hope to accomodate you again should your travels bring you to the Wilmington area again.

10/10 Excellent

jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay good clean friendly hotel
Stayed 1 night in Aug 2023
Response from Grace C. Assistant General Manager on Aug 27, 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Manager at the front desk extremely knowledgeable and friendly!
Stayed 1 night in Aug 2023
Response from Grace C. Assistant General Manager on Aug 19, 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean hotel.
Comfortable, clean stay. Was having tile work done in my bathroom at home, needed a clean, comfortable place to stay for two nights, and this Holiday Inn fit my need. Breakfast in morning offered nice choices; mini- omelets, pancakes, cereal, pastries. Room was clean, bed was comfy, toilet flushed, and nice shower. All that I needed for a comfortable stay.
Stayed 2 nights in Aug 2023
Response from Grace C. Assistant General Manager on Aug 19, 2023
Your comments have been shared with our entire team at Holiday Inn Express Wilmington-North. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.