Ratings based on 424 Verified Reviews

3.0 out of 5
58% of guests recommend
3.1 Room cleanliness
3.7 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from from NC

Will not stay at this hotel again

Posted Sep 18, 2017
Pros: Nothing
Cons: Needs to be updated
Not happy with this hotel at all and will never book there again. Arrived late and had a room with a king bed. It had four tiny square pillows that did not fit the bed at all. Asked for some bigger or more and we were told that's all they used there and they had no extra to give out. My wife had taken some out of the cases and they were disgusting. We ended up going to the local Walmart to buy our own pillows to use. Mattress was terrible as well. They were also doing work at hotel and grinding the sidewalks and power washing and covered our new car with grey dust that we had to go to a carwash to remove. Have stayed at other Quality Inns that were fine but this one needs help!!
Comment from Hotel Management
Sep 20, 2017 by Pete, Hotel Management
Dear Guest, Thank you for providing us a feedback. We use feedback to improve ourselves. I apologize that you needed extra pillows for your room. I will share your concerns with our housekeeping team to make sure we can provide as many pillows guests request. Thank you for noticing the updates. We are in process of full renovations. I am confident that guests will like updated hotel. We truly appreciate your business and hope that you will provide us another chance. We hope to see you soon again. Kind regards, Property Manager Quality Inn Wilmington, NC
2 out of 5
by A verified traveler

Posted Sep 5, 2017
Room did not match online pictures. Room was very small and the chair did not fit properly in the space. Air conditioner would not maintain a consistent temperature.
Comment from Hotel Management
Sep 8, 2017 by Property Manager, Hotel Management
Dear guest, Thank you for providing us a feedback. I assure you that room pictures are same as the room. I apologize that AC did not work for you. We have corrected all deficiencies and made sure the room you stayed is in good working condition. Again, I really apologize and we truly appreciate your business. We hope to see you soon again. Kind regards, Property Manager Quality Inn Wilmington, NC
2 out of 5
by A verified traveler from columbia sc

No cash- they lock the front door at 9pm

Posted Sep 4, 2017
Sitting in the light and a family of roaches walks by! Afraid to cut the lights out so I checked out and drive home
Comment from Hotel Management
Sep 8, 2017 by Property Manager, Hotel Management
Dear guest, We thank you for providing us a feedback. I apologize that we do not accept cash as a form of payment for incidentals. It is our policy to have at least one valid credit card on file for any incidental charges. Again, I apologize if this had cause you any inconvenience. We thank you for your business and hope to see you soon again. Kind Regards, Property Manager Quality Inn Wilmington, NC
3 out of 5
by A verified traveler from charlotte

Not what I expected

Posted Aug 17, 2017
Not enough toilet paper or towels, shower was in need of repair, dresser was really beaten up, coffee pot did not work....
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Dear Guest, Thank you for providing us a feedback. I will share your feedback with our maintenance team to make sure we do not run into this problem again. We stock bathrooms and vanity based on Choice hotels guideline. We always encourage guests to call us if they need anything additional. Again, I apologize for any inconvenience this may have cause. We really appreciate your business. We hope you will provide us another chance to correct our mistake so that we can provide you better experience. Regards, Property Manager Quality Inn Wilmington, NC
2 out of 5
by A verified traveler

Posted Jul 11, 2017
The Hotel was in need of repair and upgrade, there was visible dust on the furniture in the room. I would say at best this location was barely adequate.
Comment from Hotel Management
Jul 13, 2017 by Pete, Hotel Management
Dear Guest, Thank you for providing us a feedback. We are starting major renovation in next few weeks. We are confident that after renovations are complete, guests will find our hotel more desirable. We strive to provide an excellent experience to all our valuable guests. We hope that you will provide us another chance. We hope to see you soon. Regards, Property Manager Quality Inn Wilmington, NC
2 out of 5
by Juliana

Posted Jun 4, 2017 on Hotels
Comment from Hotel Management
Jun 9, 2017
Thank you for taking time and giving us a feedback. We will make sure next time we get better review from you. We hope you enjoyed your trip to Wilmington, NC. Property Manager Quality Inn Wilmington, NC
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to destination

Posted Jun 4, 2017
Room was clean and beds comfortable. Receptionist was very welcoming. Have stayed here a few times. Bathrooms could use an update.
Comment from Hotel Management
Jun 9, 2017 by Pete, Hotel Management
Thank you for taking time and providing us feedback. We are glad that your enjoyed hotel amenities. We constantly strive to provide excellent guest experience. Property Manager, Quality Inn Wilmington, NC
3 out of 5
by Robert

Posted May 26, 2017 on Hotels
Comment from Hotel Management
Jun 9, 2017
Thank you for taking time and providing us a feedback. We hope you enjoyed your stay at Quality Inn, Wilmington. Have a nice day Property manager Quality Inn Wilmington, NC
3 out of 5
by Stacey

Bang Bang - Let Me IN!

Posted May 1, 2017 on Hotels
I might be mistaken, but I think this hotel houses residents, which is fine but when their activity impedes on guest who are traveling on holiday, it's inconvenient. I was awakened at 5am by a guy literally BANGING on the door next to mine trying to get the occupant inside to open the door for him but no one answered. Instead of just leaving the property and allowing the guest to remain asleep, he came back and with the same voracity, starting banging again - the entire wall was shaking he was knocking so hard. I called the front desk who called the occupant but didn't get any answers. She called the police, but by the time they arrived - the guy was gone. It was irritating to be awakened at 5am and not being able to get back to sleep until 6:30a. Of course by now, I was not a happy guest. Also, there were only 2 lightbulbs in the lamps. The shower had nice water pressure while on cold, but when trying to temper the water to a nice hot temperature, the water pressure just fizzled out. I alerted the front desk of the situation and they are supposed to compensate me - I haven't seen the evidence of that as of my writing. But we will see what happens.
4 out of 5
by Douglas

Mom's birthday

Posted Apr 21, 2017 on Hotels
No problem at the quality inn. Quiet . and comfortable. Would stay there again
Comment from Hotel Management
May 18, 2017
Hello, Thank you for your feedback. We are glad that you were able to enjoy your stay at Quality Inn.