Ratings based on 433 Verified Reviews

3.0 out of 5
58% of guests recommend
3.1 Room cleanliness
3.7 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from from NC

Will not stay at this hotel again

Posted Sep 18, 2017
Pros: Nothing
Cons: Needs to be updated
Not happy with this hotel at all and will never book there again. Arrived late and had a room with a king bed. It had four tiny square pillows that did not fit the bed at all. Asked for some bigger or more and we were told that's all they used there and they had no extra to give out. My wife had taken some out of the cases and they were disgusting. We ended up going to the local Walmart to buy our own pillows to use. Mattress was terrible as well. They were also doing work at hotel and grinding the sidewalks and power washing and covered our new car with grey dust that we had to go to a carwash to remove. Have stayed at other Quality Inns that were fine but this one needs help!!
Comment from Hotel Management
Sep 20, 2017 by Pete, Hotel Management
Dear Guest, Thank you for providing us a feedback. We use feedback to improve ourselves. I apologize that you needed extra pillows for your room. I will share your concerns with our housekeeping team to make sure we can provide as many pillows guests request. Thank you for noticing the updates. We are in process of full renovations. I am confident that guests will like updated hotel. We truly appreciate your business and hope that you will provide us another chance. We hope to see you soon again. Kind regards, Property Manager Quality Inn Wilmington, NC
2 out of 5
by A verified traveler

Posted Sep 5, 2017
Room did not match online pictures. Room was very small and the chair did not fit properly in the space. Air conditioner would not maintain a consistent temperature.
Comment from Hotel Management
Sep 8, 2017 by Property Manager, Hotel Management
Dear guest, Thank you for providing us a feedback. I assure you that room pictures are same as the room. I apologize that AC did not work for you. We have corrected all deficiencies and made sure the room you stayed is in good working condition. Again, I really apologize and we truly appreciate your business. We hope to see you soon again. Kind regards, Property Manager Quality Inn Wilmington, NC
2 out of 5
by A verified traveler from columbia sc

No cash- they lock the front door at 9pm

Posted Sep 4, 2017
Sitting in the light and a family of roaches walks by! Afraid to cut the lights out so I checked out and drive home
Comment from Hotel Management
Sep 8, 2017 by Property Manager, Hotel Management
Dear guest, We thank you for providing us a feedback. I apologize that we do not accept cash as a form of payment for incidentals. It is our policy to have at least one valid credit card on file for any incidental charges. Again, I apologize if this had cause you any inconvenience. We thank you for your business and hope to see you soon again. Kind Regards, Property Manager Quality Inn Wilmington, NC
3 out of 5
by Suzanne

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017
Dear Guest, Thank you for providing us a review. We hope that you enjoyed the hotel and your trip. We hope to see you again soon. Kind regards, Quality Inn Wilmington, NC
2 out of 5
by A verified traveler from columbia, sc

Dirty

Posted Aug 23, 2017 on Orbitz
The hotel staff were great, but overall the rooms and the hotel itself were dirty. Got to the room and saw dead cockroaches and the pool was dirty.
Comment from Hotel Management
Sep 8, 2017 by Property Manager, Hotel Management
Dear Guest, Thank you for your feedback. I have talked to our maintenance department and made sure that this does not happen again. We hope that you will provide us another chance so that we can correct ourselves and provide our valuable guests clean and comfortable experience. We truly appreciate and hope to see you soon again. Kind regards, Property manager Quality Inn Wilmington, NC
2 out of 5
by A verified traveler

Don't stay here

Posted Aug 18, 2017 on Hotels
Old and outdated facility. Desperate need of renovations. Most occupants were "unsavory" and several sat outside our door until 2-3am drinking and playing cards. Will not stay here again. Pay the extra $30-40 and stay at Holiday Inn.
Comment from Hotel Management
Sep 8, 2017
Dear Guest, Thank you for providing us a feedback. I agree with you about renovations, We will be doing extensive renovation during this slow season. I am sure you must have noticed during your stay that we started with exterior painting. Once, all renovations are done, we are confident that guests will love the property. We truly appreciate your business and feedback. We hope to see you again soon. Kind regards, Quality Inn Wilmington, NC
3 out of 5
by A verified traveler from charlotte

Not what I expected

Posted Aug 17, 2017
Not enough toilet paper or towels, shower was in need of repair, dresser was really beaten up, coffee pot did not work....
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Dear Guest, Thank you for providing us a feedback. I will share your feedback with our maintenance team to make sure we do not run into this problem again. We stock bathrooms and vanity based on Choice hotels guideline. We always encourage guests to call us if they need anything additional. Again, I apologize for any inconvenience this may have cause. We really appreciate your business. We hope you will provide us another chance to correct our mistake so that we can provide you better experience. Regards, Property Manager Quality Inn Wilmington, NC
4 out of 5
by Eric from north Carolina

outstanding service

Posted Jul 28, 2017 on Hotels
i think customer service is one of the most important parts of a hotel stay. everyone i dealt with at the front desk was extremely nice and helpful i really appreciate that.
Comment from Hotel Management
Aug 18, 2017
Dear Guest, Thank you for taking time and providing us a feedback. I totally agree with you on guest service. We strive to please our valuable guests and make sure all their needs are met while staying at our hotel. We really appreciate your business and hope to see you soon. Property Manager Quality Inn Wilmington, NC
1 out of 5
by samantha

Think again

Posted Jul 24, 2017 on Hotels
Not overly thrilled about the cleanliness of the room. Huge "water bug" in the room. I know they are all around that area, but yuck! Plus the ladies of the evening were not a help
Comment from Hotel Management
Sep 8, 2017
Dear Guest, Thank you for providing us a feedback. We value your feedback and assure you that I will address this concern with our team. I truly appreciate your business and apologize for any inconvenience you may have faced during your stay. We hope that you will provide us another chance to correct ourselves. We hope to see you again soon. Kind regards, Quality Inn Wilmington, NC
2 out of 5
by A verified traveler

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017
Dear Guest, Thank you for providing us a feedback. We truly appreciate your business and hope that you enjoyed your trip. Kind regards, Quality Inn Wilmington, NC