Ratings based on 770 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Good pet friendly place to stay for snowbirds

Posted Dec 2, 2016
We founf the suite to be very pleasant & clean and would definately stay there again
5 out of 5
by A verified traveler from US

Posted Nov 26, 2016
The place was clean, the staffs were so helpful and friendly and the room was also really nice
Comment from Hotel Management
Nov 28, 2016 by jrice@sheratonwilmington.com, Hotel Management
Sam, Thanks for your 5-STAR review! Jerry Rice General Manager
4 out of 5
by A verified traveler from US

Quiet & Comfy

Posted Nov 26, 2016
Hotel staff was very nice and helpful. The room was very clean
Comment from Hotel Management
Nov 28, 2016 by jrice@sheratonwilmington.com, Hotel Management
Andre, Thanks for your 4-STAR review! We hope to see you again on a future trip to Wilmington. Jerry Rice General Manager
4 out of 5
by A verified traveler

Great location

Posted Nov 17, 2016
Easy check-in, spacious, immaculately clean room. Parking spaces were very tight. The restaurant seemed understaffed.
Comment from Hotel Management
Nov 17, 2016 by JR, Hotel Management
Thanks for your review of our hotel. I have noted your comments about staffing in our restaurant, and have discussed this with our leader in that area. I will continue to monitor this to ensure that it was a one time experience, and not a trend for our guest. Thanks for your candor. As a leader, unfortunately, I cannot be at the hotel at all times, and we as a leadership team are receptive to any and feedback that our guests provide us with. Best, Jerry Rice General Manager
4 out of 5
by A verified traveler from New England

Perfect for a visit to Wilmington

Posted Nov 8, 2016
Pros: Location, cleanliness, staff
Cons: Nothing I can think of.
Staff couldn't be more helpful or friendlier. Room was clean and pleasant. I could have stayed many more nights and been just as happy.
Comment from Hotel Management
Nov 8, 2016 by JRice, Hotel Management
Charlie, Thanks for your kind words about our hotel and our staff. We hope to see you again in the future! Jerry Rice General Manager
1 out of 5
by A verified traveler from wilmington DE

Posted Nov 6, 2016
Some of the hotel staff were not very friendly, people had too many guest in their rooms, overcrowding in pool with people who were not permitted in pool because they were not guest,- I had five guest in room like the reservation stated but only had enough towels and washcloths for three people , I had to call down six times the front desk lady just kept saying ok they on their way in a rude tone like I was bugging her, I finally walked down got a nice person to bring the blankets and towels up for me, the plain clothes security is very rude questioned me about how many kids I had when I only had four but people were coming in with 20 kids having parties. Oh yeah cupcakes are not permitted along with a list of about 10 other things
Comment from Hotel Management
Nov 8, 2016 by JRice, Hotel Management
Kourtney, Thank you for your candid review of our hotel. We apologize for the challenge with getting your sofa linens delivered in a timely fashion, but are glad that one of our team members took care of you. I have passed your comments about our Loss Prevention/Security team to the appropriate persons and am sorry that you we not aware of our party policy prior to arrival. Jerry Rice General Manager
4 out of 5
by A verified traveler from so cal

Great property

Posted Oct 28, 2016
Convenient restaurant. Rooms are spacious. Very accommodating staff
Comment from Hotel Management
Oct 31, 2016 by JR, Hotel Management
Linda, Thanks for your review of our hotel. We hope that we'll see you again soon! Jerry Rice General Manager
4 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thanks for your 4-STAR review! Jerry Rice General Manager
3 out of 5
by A verified traveler from wilmington Delaware

rude

Posted Sep 3, 2016 on Hotels
great except I paid extra for drinks and hors devors and when I went to get snacks I got yelled at and was told I wasn't entitled to it I had to go to the front desk and explain I paid extra then she told me I didn't I showed my hotels app showing I paid extra they told me I should use hotel app because it doesn't give me my rewards
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thanks for your candid comment about our hotel. I apologize for any inconveniences that you had during your stay. Please be assured that I am looking into and addressing your concerns personally. Best, Jerry Rice General Manager
4 out of 5
by A verified traveler

Posted Sep 2, 2016 on Hotels
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thanks for your 4-STAR review! Jerry Rice General Manager