It wasn't like the first time
Posted Aug 30, 2016
My first stay in this hotel was back in May of this year, which was for business. This visit was a family trip, my wife and 3 kids. I didn't have much of a problem checking in. We arrived after 10pm for a quick overnight stay on our way up to Philadelphia the next morning. We booked a room with 2 queens and a pull out sofa bed. The five of us head up to the room, open the door to the room, and one would think that a group of people smoking marijuana left the room 2 minutes before we arrived. The smell was so strong, we knew that literally, some one or people had to have been in the room recently. Of course we go down to the lobby to report it. The receptionist was very accommodating. She worked diligently to find me another comparable room. Unfortunately, she only found a room with two doubles instead of a queen. I'm 6'4, 225 lbs, so the double size bed did not work well at all for my wife and me. The room had other issues. There were cracks in the tile on the bathroom floor. There were loud squealing noises when you turned the shower on. The top of the night stand had decaying, bubbled up wood. Had it not been so late, we would have cancelled our reservation and tried another hotel. Add to the fact I booked at the non-refundable room rate; so I felt stuck. I have to say, I spend a considerable amount of time in hotels due to my line of work. Whether this was for work or with family, this was not an impressive display by the Sheraton.
Comment from Hotel Management
Nov 4, 2016 by Sheraton Suites Wilmington, Hotel Management
Thanks for your candid review. We will follow up on your comments immediately.