Lobby
Check availability

Reviews of Sleep Inn

2.5 out of 5
Sleep Inn
5225 Market St, Wilmington, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 370 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ashlyn

Traveled with partner
Liked: Staff & service, amenities
It was in a nice safe area, the staff was super nice. Just needs some updating
Stayed 2 nights in Apr 2024
Response from Juliet Busser - Front Desk Manager on Apr 22, 2024
Thank you for choosing Sleep Inn in Wilmington, NC! We are so happy to hear that you enjoyed your stay here! We are hoping to update to the new Sleep Inn brand standards soon! I hope to see you here again soon!

6/10 Okay

Gaurav

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pros: they have given some good amount of thought on what their most probable customers need and made arrangements. You have ice dispenser, soda vending machines, ice container at room, glasses at room, small fridge at room. Basically things you need to make a drink. They also have coffee machine, coffee is not bad. And breakfast. Parking is good. Cons: Cleanliness. Carpet is of dark brown colour and smells of old socks. Not sure if they shampoo wash it even once a year. Infra: no handwash inside washroom, you have one in the room itself. However tap on that was placed too far back and it was very inconvenient to wash hands. No handles on the bathroom doors. Service and staff: i found my initial room smelly so they changed it, that part was good. However, around 9 the Air conditioner stopped working. I called front desk and they said they can help only in the morning. It was suffocating my kids and they refused to provide any sort of help. They said controls on the AC don't work, but you can control it via thermostat. It was other way around. After spending some time I was able to start the AC using controls on AC. Otherwise I would have to find another hotel at late night
Stayed 1 night in Apr 2024
Response from Juliet Busser - Front Desk Manager on Apr 14, 2024
Thank you for choosing Sleep Inn in Wilmington, NC! We are sorry to hear about the A/C and your room condition upon check-in. I apologize for the inconvenience and the staff not being to assist you. We will be addressing these issues in the next staff meeting we have and we hope that you will be inclined to visit us again and improve on your last stay!

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
Great waffle's for breakfast
Stayed 2 nights in Apr 2024
Response from Juliet Busser - Front Desk Manager on Apr 14, 2024
Thank you for choosing Sleep Inn in Wilmington! We are so happy to hear that you enjoyed our breakfast here! We hope to see you again soon!

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To much noise throughout the place. Drug smells were coming from dooms on our floor. Told check in person and his response was there’s nothing we can do. I will never stay at a sleep in again.
Stayed 3 nights in Apr 2024
Response from Michael Lombardo, AGM on Apr 8, 2024
Thank you for letting me know about this situation. That is definitely not an acceptable response from our front desk agent in that situation, so I will work with the staff to help them better handles moments like this moving forward. I hope you will give us another opportunity to provide you with superior customer service in the future.

8/10 Good

Donna

Traveled with partner
Liked: Amenities
Great breakfast friendly staff And clean rooms plus price was very good
Stayed 1 night in Apr 2024
Response from Michael Lombardo, AGM on Apr 6, 2024
Thank you for the feedback. It’s awesome to know you enjoyed our friendly staff and deluxe, continental breakfast. We look forward to hosting you again the next time you visit our area!

8/10 Good

Travis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and very clean. Bathroom is laid out weird and door didn’t want to lock. Air conditioner wasn’t really cooling very well. Would stay here again though.
Stayed 2 nights in Mar 2024
Response from Michael Lombardo, AGM on Apr 1, 2024
Thank you for the feedback. I'm glad you enjoyed our clean rooms. I appreciate you bringing those maintenance issues to our attention so we can get those addressed immediately. We look forward to seeing you again on your next visit.

8/10 Good

Carletta

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Michael Lombardo, AGM on Mar 30, 2024
Thank you for the feedback. We’re glad you enjoyed your stay with us. We hope to see you again the next time you visit our area.

8/10 Good

Ri'Shanda

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My greatest thing stay at this hotel was that we were able to walk not places and use our car only when needed or wanted. The breakfast last was exceptional because of here we would definitely stay again.
Response from Michael Lombardo, AGM on Mar 25, 2024
Thank you for the reply. It is wonderful to hear you appreciated our central location and deluxe, continental breakfast. We look forward to seeing you again on your next visit!

6/10 Okay

Fredric, Monroe

Liked: Cleanliness, staff & service
The property needs renovations. The hairs dryer wire was reconnected by hand and that's a safety issue for any traveler. The toilet did not work so I was give another room. Constant noise from the fridge all night long kept me awake. The breakfast has no meat... terrible. Unfortunately I will have to find a newer hotel to stay in unless this is renovated immediately.
Stayed 2 nights in Mar 2024
Response from Michael Lombardo, AGM on Mar 13, 2024
Thank you for the feedback regarding your recent visit. I am sorry to hear a maintenance issue caused us to have to switch you to another room, as I understand that can be inconvenient. I hope you will give us another look the next time you visit our area.

10/10 Excellent

Shanaye

Traveled with partner
Liked: Cleanliness, amenities
Our stay was great Due to the staff!
Stayed 2 nights in Mar 2024
Response from Michael Lombardo, AGM on Mar 12, 2024
Thank you for the feedback. It's awesome to know you appreciated our friendly staff and had a great visit overall! We hope to see you again the next time you visit our area.

10/10 Excellent

Sandra G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick check in and staff was super friendly,!
Stayed 1 night in Mar 2024
Response from Michael Lombardo, AGM on Mar 10, 2024
Thank you for the feedback. It's wonderful to hear you appreciated our friendly, efficient staff. We look forward to seeing you again on your next visit!

6/10 Okay

Dayana

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good for one night but would not stay here for more than that. There was cigarette smell in the hallway and the room had a weird smell too. One of the beds had stains on the sheets and the shower was a bit dirty. The staff was nice and main area seemed clean and nice.
Stayed 1 night in Mar 2024
Response from Michael Lombardo, AGM on Mar 8, 2024
Thank you for the feedback. I apologize for the smoke smell negatively impacting your stay with us. We absolutely do our best to enforce our hotels no-smoking policy, so I hate to hear that this occurred during your stay. I hope you will give us a chance to do better the next time you visit our area.

6/10 Okay

Sandra

Traveled with partner
Liked: Cleanliness
The chair was broken when we entered; only one partial toilet paper roll was in the bathroom; light bulb over the desk was broken; it appeared that a good check on the room had not been done. Upon returning to the room Saturday, odor of smoke was all through the hallway. The room was basically clean; beds were nice, plenty of pillows on the bed; shower was good, and nice to have a step-in. Staff at front desk were not all that friendly; the manager who brought a new chair was very friendly. Breakfast was poor; bagels hard and very little selection. Not up to par with a Sleep Inn establishment!
Stayed 2 nights in Mar 2024
Response from Michael Lombardo, AGM on Mar 8, 2024
Thank you for letting us know about your recent stay. I am sorry to hear our executive housekeeper missed those issues while inspecting your room. I will share this feedback with him so we can work to do a better job moving forward. I hope you will give us an opportunity to do better the next time you need a room in our area.

2/10 Terrible

Curtis

Traveled with partner
Disliked: Cleanliness, staff & service
The sink had hairs in it the bedding had stains . Pics are available! As far as non smoking hotel room 331 smelled like smoke and elevator smells from pot! A/C cover halfway off.
Stayed 1 night in Mar 2024
Response from Michael Lombardo, AGM on Mar 7, 2024
Thank you for letting us know about your recent visit. I am sorry to hear you encountered so many issues during your time with us. I wish you had mentioned the odor issue while you were in-house so we could have fixed it or offered you a different room. I hope you will give us another opportunity the next time you need a room in our area.

2/10 Terrible

Jaxon, Southport

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Michael Lombardo, AGM on Mar 4, 2024
Thank you for the reply. I am sorry you did not enjoy your stay with us. I hope you will give us another opportunity in the future to provide you with superior customer service.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Mar 4, 2024
Thank you for the feedback. We're glad you enjoyed your stay and hope to see you again the next time you visit our area!

6/10 Okay

Conor

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is very busy with workers coming and going, and old and run down, AC did not work. Don’t even bother going to breakfast, nothing there. Only reason this hotel didn’t rate lower is the friendly staff, and the good (strong) shower water pressure. We would not stay here again.
Stayed 2 nights in Feb 2024
Response from Julie - Front Desk Manager on Feb 26, 2024
Thank you for staying with us here at Sleep Inn in Wilmington, NC! We are very sorry to hear that you're AC didn't work in your room, you're always more than welcome to let the front desk know about your issues so that they may try and address it for you! We hope to see you here again soon!

10/10 Excellent

ethel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality
Stayed 4 nights in Feb 2024
Response from Julie - Front Desk Manager on Feb 25, 2024
Thank you for staying with us at Sleep Inn Wilmington, NC! We are so happy to here that our staff was a highlight of your trip! We hope to see you again soon!

6/10 Okay

Jeff

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Paint was peeling from the roof of the room. Room was not very clean
Stayed 1 night in Feb 2024
Response from Julie - Front Desk Manager on Feb 25, 2024
Thank you for staying with us here at Sleep Inn in Wilmington, NC! I'm sorry to hear that your room wasn't up to standards, we will be sending our maintenance team up to the room to remedy that as soon as we can. As well as speaking with our inspectors about the issue.

8/10 Good

Debbie S

Liked: Cleanliness, staff & service, property conditions & facilities
There was a minor issue in the bathroom with the tissue roll. It was broke and would fall to the floor along with the tissue when used. I finally sat the tissue on the back of the toilet.
Stayed 1 night in Feb 2024
Response from Julie - Front Desk Manager on Feb 23, 2024
Thank you for staying with us here at Sleep Inn! We are glad to here that you had a good stay other than the toilet roll. Which we will get fixed as soon as possible! We hope to see again soon!

6/10 Okay

carrie crenshaw, palm spring

The AC didnt get cold
Stayed 4 nights in Feb 2024
Response from Michael Lombardo, AGM on Feb 13, 2024
Thank you for the feedback. I appreciate you letting us know about the issue with the air conditioner so we can have our maintenance team fix that immediately. I hope you will give us another opportunity the next time you need a room in our area.

10/10 Excellent

JOHN J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be rated as a 10 star Hotel. This is a home away from home. Staff treat guest like family. The property management is awesome. MS. Andrea Carter (Director of sales and marketing) is a awesome lady, who really go up and beyond to make sure that every single guest is treated like a family member. The rooms are clean, hall ways are clean, sheets, towels pillow cases look like they just arrived from the factory, No roaches, No bed bugs, excellent lighting. Internet awesome. Parking is safe. Dont have to worry at all at this place. Breakfast is like eating at IHOP. Many items to chose from. Front dest staff and house keeping is awesome. They really took care of us. I highly recommend if you are traveling through the Wilmington NC area, please stop by for a good rest at the Sleep inn located at 5229 Market Street, Wilmington NC.28405. You wont be disappointed. To all the staff at the sleep in. Thank you guys for everything. We will differentiately be returning. God bless you all.
Stayed 2 nights in Jan 2024
Response from Michael Lombardo, AGM on Feb 5, 2024
Thank you so much for the glowing review! It's awesome to know all the aspects of your stay exceeded your expectations. Ms. Andrea certainly enjoyed reading your comments! We hope to see you again the next time you need a room in the area.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff for checking in. Very nice and helpful. Yeah it’s noisy but it is the city. Not a bad place for an affordable room. Crew staying there more. Thank you.
Stayed 2 nights in Jan 2024
Response from Michael Lombardo, AGM on Jan 18, 2024
Thank you for the feedback! I'm glad you appreciated our friendly staff and had an enjoyable visit overall. We look forward to seeing you again on your next visit!

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Quiet place. Decent. Basic
If you are looking for a safe, no frills, basic place to stay. This is it. Reasonable prices. Friendly staff. Simple. Clean. Decent. No extras.
Stayed 1 night in Jan 2024
Response from Michael Lombardo, AGM on Jan 15, 2024
Thank you for the response. I am glad you enjoyed your stay and that our hotel met all of your expectations. I hope you will select us again the next time you need a room in the area.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast selections Could be improved but overall stay was great!!
Stayed 2 nights in Jan 2024
Response from Michael Lombardo, AGM on Jan 14, 2024
Thank you for the feedback. I am glad you had a great experience with us. We appreciate all the feedback and are constantly evaluating our breakfast options. We hope to see you back again soon!

8/10 Good

Erica, Concord

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We actually had somewhere safe to park our trailer, the Managers was very pleasant and nice and friendly
Stayed 1 night in Jan 2024
Response from Michael Lombardo, AGM on Jan 14, 2024
Thank you for the feedback. I’m glad you enjoyed our friendly team and had an enjoyable overall experience. I hope you will select us again the next time you need a room in our area.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very nice and good breakfast too!
Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Jan 12, 2024
Thank you for the feedback. I'm glad you enjoyed your stay and appreciated our deluxe, continental breakfast. I hope to see you back again soon!

10/10 Excellent

Jamie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very respectful and kind will be back soon
Stayed 9 nights in Dec 2023
Response from Michael Lombardo, AGM on Jan 10, 2024
Thank you for the feedback. I'm glad you enjoyed our friendly staff and had a positive experience overall. We hope to see you back again soon!

10/10 Excellent

Chyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Michael Lombardo, AGM on Jan 9, 2024
Thank you for the reply. We're thrilled you enjoyed your stay with us and hope to see you again the next time you visit our area!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Jan 8, 2024
Thank you for the feedback. We're glad you enjoyed your stay with us and hope to see you again the next time you visit our area!

2/10 Terrible

Rafeeka

Stayed 2 nights in Dec 2023
Response from Michael Lombardo, AGM on Jan 8, 2024
Thank you for the reply. I am sorry to hear you did not enjoy your stay with us. I hope you will give us another opportunity in the future to provide you with superior customer service.

8/10 Good

Meredith

Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Jan 5, 2024
Thank you for the feedback. We're glad you enjoyed your stay with us and hope to see you back again soon!

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast issue
Everything was fine, except a breakfast issue. There were several guests and i at breakfast, maybe a minute or 2 before 6am. I heard a commotion - the breakfast lady was yelling at a man. It was 5:59am. I ignored it, and i went for some orange juice, now the breakdast lady yelled at me!!! She actually yelled, pointed a finger and scowled. She also rolled her eyes! It was now 6am. I know a few of us complained to the front desk, and i suggested, maybe keep the lights off in the breakfast room, until its ready at 6am. The next day, hot breakfast was not ready until almost 9am. Very disappointed and I will contact corporate. I needed a hot 6am breakfast, as i was attending a 7am event. No hot breakfast until i returned at 9am. Everything else was fine. Dont let this discourage you, im sure its fixed by now. But just in case it was swept under the rug by the front desk, it is documented here. Pic is of the cup that the front desk staff supplied us, clearly not the ones to match the lids. I am impressed that they did their best as hingry gursts were angry. Especially the ones that were yelled at the day before!
Clearly not the right cup to fit the lids.
Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Jan 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn.As a Choice Privileges member you are truly valued.I do appreciate your feedback regarding the issue with the breakfast attendant. I spoke with you on the phone the other day, so I won't bore you by repeating myself here, but rest assured that issue is being addressed.We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No major complaints
Basic hotel, all amenities, except a bathtub. Shower only. Decent breakfast. Close to the beach. Friendly staff.
Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Jan 1, 2024
Thank you for the feedback. It's great to hear our hotel met your expectations and that you appreciated our friendly staff. I hope you'll choose us again the next time you need a room in the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Jan 1, 2024
Thank you for the reply. We're glad you enjoyed your time with us and hope to see you again soon.

2/10 Terrible

Fabrice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience of my life. I have never seen a so dirt hotel and the lady at the lobby in the evening was just terrible. Enrolled in a blancket, sitted on her sit she did not move in order to facilitate the check in process. The carpet in the room did not met a vaccum for a very long time. Don't stay there
Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Dec 29, 2023
Thank you for letting us know about your recent visit. I am sorry to hear the service you received at check-in did not meet your expectations. I appreciate you bringing this to my attention so I can address it with the staff and help them do a better job moving forward.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael Lombardo, AGM on Dec 29, 2023
Thank you for the feedback. We're glad you enjoyed your stay and hope to see you back again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price.
Stayed 1 night in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We hope to see you again!

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We hope to see you again!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We hope to see you again!

10/10 Excellent

Scott

Stayed 2 nights in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We hope to see you again!

4/10 Poor

Michela

Traveled with partner
Disliked: Staff & service, amenities
We had problem with credit card at our arrival: they told US It didn' t work and they cancelled our booking. So we had to book the same room with and other provider, using an other card ( more expensive). The lady at the reception was not kind with us, It was late in the evening we don' t speak English very well.
Stayed 1 night in Nov 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
We are sorry to hear that you had issues checking in and that you had to make a whole other reservation. We hope that this issue doesn't persist with other reservations. Unfortunately, technology is only useful when it works.

10/10 Excellent

Willey

Stayed 1 night in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We hope to see you again!

8/10 Good

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We hope to see you again!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and friendly service. Issues with the fitness room but was taken care of.
Stayed 1 night in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We are glad to hear that we were able to fix your grievances. We hope to see you again soon!

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good Staff, time to update.
Staff was great. Just really think they need to update the place. It’s a no smoking hotel but the room smelled so strong of stale cigarettes that we had a hard time sleeping.
Stayed 2 nights in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We try our best to have our guests adhere to our policies, even charging guests we know smoked in the room. Yet some people still insist on trying to break that policy. Please let us know if you have any future issues with your stays here. We hope to see you again!

2/10 Terrible

herschel

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Michael Lombardo, Assistant General Manager on Dec 12, 2023
Thank you for the feedback. I am sorry to see you did not enjoy your time with us. I hope you will give us another opportunity to provide you with superior customer service in the future.

2/10 Terrible

David

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff was insanely rude except for Thomas and julia, we were treated like a problem for going to the front desk WHEN OUR BED BROKE, in the middle of the night while asleep, and that's just start of it. We ended up having to change rooms three times because of various factors such as waking up at 3 am to a 77 degree room sweating profusely because the thermostat broke. My fiancee hit her shoulder hard the night the bed broke and when the manager mike said they would give us an insurance form to fill out for her to get it seen, we never received it nor were contact about it after. We have been bounced around by corporate customer support and the hotel management non stop while also being mislead and trying to get tricked into accepting bad deals so that they could refuse us compensation. Do not stay at this hotel if you value your sanity.
Stayed 8 nights in Nov 2023
Response from Sleep Inn Management on Dec 8, 2023
I am sorry you did not have a better stay with us. Also, I regret to hear our refunding of more than two nights of your eight-day stay was unsatisfactory. It is just difficult for us to reconcile a guest claiming their stay was so terrible they should not have to pay anything, with the fact that they stayed eight nights at our property. We wish you better luck in your future travels.

8/10 Good

Jazmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
We came in for one night to visit UNCW. The room was a decent price. The room appeared clean. However, there was an odor throughout the building. It was hard to distinguish the odor, but it was one of “an older building” and/or “mildew” While I was checking in, someone was asking to switch rooms due to the “weird odor” in their room. I would stay again, if nothing else was available; however, I will look for another hotel on our next visit…even if it costs more money
Stayed 1 night in Dec 2023
Response from Michael Lombardo, Assistant General Manager on Dec 8, 2023
Thank you for the feedback about your recent visit. I appreciate you bringing this to our attention so we can address this issue immediately. I hope you will consider giving us another look the next time you visit our area.

8/10 Good

Maria G., Hickory

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the availability of breakfast personnel and items selections. Thank you
Stayed 2 nights in Dec 2023
Response from Julie - Front Desk Manager on Dec 26, 2023
Thank you for staying with us at Sleep Inn in Wilmington, NC! We are happy to hear that you enjoyed our breakfast. We hope to see you again!