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Reviews of Suburban Studios of Wilmington

2 out of 5
Suburban Studios of Wilmington
245 Eastwood Rd, Wilmington, NC

Reviews

6.8
Rating 10 - Excellent. 149 out of 659 reviews" "
Rating 8 - Good. 211 out of 659 reviews" "
Rating 6 - Okay. 121 out of 659 reviews" "
Rating 4 - Poor. 78 out of 659 reviews" "
Rating 2 - Terrible. 100 out of 659 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Heather

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
this was the worst place I have ever stayed. There were roaches, burn holes on the furniture. It was disgusting…sketchy guy working on his car and no attendant to assist when my key would not work coming in at midnight……my daughter and I literally stayed with the dresser drawer up against the door. I was in shock a place could be open for business like this
Stayed 1 night in Apr 2024

2/10 Terrible

Regina

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024

2/10 Terrible

bryan, NEW ORLEANS

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are extremely dirty, especially the floors. Definitely not mopped in a month or so. Bed comforters were not clean and had hair all over it. Crumbs on the sheets. Had to change rooms. No care or attention to detail with cleanliness and upkeep is being applied to this property. Worst experience ever!
Stayed 2 nights in Apr 2024

4/10 Poor

Chayton

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

Susie

Stayed 1 night in Feb 2024

10/10 Excellent

Susie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
like that it had smoking rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Susie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to be updated
Stayed 1 night in Feb 2024
Response from ER on Feb 27, 2024
First, I want to say thank you! I am so very pleased you enjoyed your stay with us. We truly appreciate you taking your time to complete our online survey regarding your recent stay at our hotel. We really do try very hard to make all our guests stay pleasant. Your feedback and overall experience are very important to us, and I will most definitely share this with our team. And as a note, we are currently working on renovations to our rooms. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Studios

4/10 Poor

Kenneth

Traveled with group
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from er on Nov 22, 2023
First, I would like to apologize for the issues you experienced during your stay with us. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of any issues during your stay so that we could have addressed them. We do try very hard to ensure a friendly, safe, and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Lillianne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is on Expedia! You rated this property high, Expedia. I believed it. It was awful, scary, disgusting, lacked supplies, had to switch rooms and the second one wasn't much better. Supposed to be non smoking-smelled of smoke badly. People partying, playing loud music all night. Cockroaches, plugged drain when trying to shower. Someone had taken a crap in the bathroom and it was not cleaned or flushed! Hair dryer fell off the wall. So much more! It was awful
Stayed 1 night in Oct 2023
Response from ER on Nov 1, 2023
First, I would like to apologize for the issues you experienced during your stay with us. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have tried to correct, replace, and repair the issues you had listed. And the issues you have mentioned will be addressed. We do have a pesticide company that sprays regularly and we really do try our best to create a pleasant friendly, safe, and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

6/10 Okay

Louis

Liked: Staff & service
Disliked: Cleanliness
For the price and location near Wrightsville Beach, NC, this is a decent property, and the staff nicely came to the door at 11:50 PM, after their office was closed. Parking was plentiful and easy and well lit, and it was quiet. Free Wifi was quite good. However, the room had several problems. The microwave oven was broken and had a "shorted display" fault and was blaring out a loud alarm. I had to look around for the plug inside a cupboard to shut it off. The shower/tub was leaking pretty fast and the pillows smelled funny. Much of the room was a little sticky... A little attention to the room would have made this a better stay.
Stayed 1 night in Oct 2023
Response from er on Nov 1, 2023
First, I am very pleased you enjoyed our staff and secondly, I would like to apologize for the issues you experienced during your stay with us. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have tried to correct, replace, and or repair the issues you had listed. And the issues you have mentioned will be addressed. We do have a pesticide company that sprays regularly and we really do try our best to create a pleasant friendly, safe, and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

6/10 Okay

Beverly

Traveled with family
Disliked: Amenities
Room didn't smell stale, it smelled of weed. Pillows were crap. Thankfully it was too chilly for the pool cause it was nasty. I'm sure they just sweep the floors cause the bottom on my daughter's sock were dirty after walking around in just socks. While checking the room I saw under the mattress..HORRID
Stayed 2 nights in Oct 2023
Response from er on Oct 24, 2023
First, I would like to apologize for the issues you experienced during your stay with us. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have replaced and repaired the issues you had listed. And the issues you have mentioned will be addressed. We do try very hard to ensure a friendly, safe, and clean environment for all our guests. However please do note that it does state on our website that our pool is seasonal and there is a sign stating pool is closed. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard pass
Room was unclean, staff where non existent, toilet paper was gone, beds only had sheets, the room smelled strongly like weed and the furniture and cabinets where falling apart.
Stayed 2 nights in Oct 2023
Response from ER on Oct 18, 2023
First, I would like to apologize for the issues you experienced during your stay with us. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have corrected the issues you had listed. And the issues you have mentioned will be addressed. We do try very hard to ensure a friendly, safe, and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

10/10 Excellent

Kelsey, Latta

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from er on Oct 5, 2023
First I want to say thank you! I am so very pleased you enjoyed your stay with us. We truly appreciate you taking your time to complete our online survey regarding your recent stay at our hotel. We really do try very hard to make all our guests’ stay pleasant. Your feedback and overall experience are very important to us, and I will most definitely share this with our team. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been coming here most years for a decade. The rooms are nice with a kitchen. This year they required a deposit of $50.00 at check in for the first time. They say it will be refunded. Hopefully.
Stayed 7 nights in Sep 2023
Response from er on Sep 28, 2023
Welcome back! I am so very pleased you enjoyed your stay with us. Thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. We really do try very hard to make all our guests stay pleasant. Your feedback and overall experience are very important to us, and I will most definitely share this with our team. We hope to see you again soon. And yes, sorry, but a deposit is now required on all reservations and has been returned to the card you paid it with. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Austin

Business traveler
Disliked: Cleanliness, property conditions & facilities
TERRIBLE
Terrible very dirty! Blood stain sheets!
Stayed 1 night in Sep 2023
Response from er on Sep 26, 2023
First, I would like to apologize for the issues you experienced during your stay with us. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have tried to rectify the situation. And the issues you have mentioned will be addressed. We do try very hard to ensure a friendly, safe, and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Srikanth

Traveled with group
Terrible interior and smells like weed - A/c doesn’t work - no cleanliness - only good for homeless
Stayed 1 night in Sep 2023
Response from er on Sep 26, 2023
First, I would like to apologize for the issues you experienced during your stay with us. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have replaced and repaired the issues you had listed. And the issues you have mentioned will be addressed. We do try very hard to ensure a friendly, safe, and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

8/10 Good

William

Stayed 5 nights in Aug 2023
Response from er on Sep 26, 2023
YAY! I am so pleased you enjoyed your stay with us. Thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. Your feedback really is important to us and will be shared with our team, we will really do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom could use some updating. Sink cabinet, tp holder and shower rod all looked like they could fall apart at any moment Door to the room wasn't the best - stayed there during hurricane season and I was afraid it would pop open
Stayed 2 nights in Aug 2023
Response from er on Sep 1, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have replaced and repaired the issues you had listed. And the issues you have mentioned will be addressed. We do try very hard to ensure a safe and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Latasha

Disliked: Cleanliness, property conditions & facilities
**Has roaches.** The sheets weren’t clean. One bed had makeup still on the pillow cases, so they weren’t washed. The other bed had hair all in the sheets. Staff was very nice but the conditions of the room was just nasty.
Stayed 2 nights in Aug 2023
Response from er on Aug 31, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have replaced and repaired the issues you had listed. And the issues you have mentioned will be addressed. We do try very hard to ensure a clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

6/10 Okay

Denny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from er on Aug 31, 2023
I am so pleased you enjoyed your stay with us. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Andres

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was disappointed as I asked for a non-smoking specifically, though the room smelled as it was a smoking section; pillows w/o pillow cases;
Stayed 3 nights in Aug 2023
Response from ER on Aug 22, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have replaced and repaired the issues you had listed. And the issues you have mentioned will be addressed. We do try very hard to ensure a safe and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

JOHN

Stayed 1 night in Aug 2023
Response from er on Sep 13, 2023
First, I would like to apologize for the issues you experienced during your stay with us. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have replaced and repaired the issues you had listed. And the issues you have mentioned will be addressed. We do try very hard to ensure a friendly, safe, and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need to update the rooms.
Stayed 1 night in Aug 2023
Response from ER on Aug 19, 2023
I am so very pleased you enjoyed your stay with us. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. We really do try very hard to make all our guests stay pleasant. And in response to our hotel needing to update our rooms, this is already in the works for the fall. Your feedback and overall experience are very important to us, and I will most definitely share this with our team. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

4/10 Poor

Lisa

Stayed 3 nights in Aug 2023
Response from ER on Sep 8, 2023
First, I would like to apologize for any issues you experienced during your stay with us, although I do wish you would have listed specifics with my team. Also, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We do try very hard to ensure a friendly, safe and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

10/10 Excellent

Shoneen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from ER on Aug 16, 2023
I am so very pleased you enjoyed your stay with us. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. We really do try very hard to make all our guests’ stay pleasant. Your feedback and overall experience are very important to us, and I will most definitely share this with our team. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

10/10 Excellent

Jerrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrive at 3 pm my room was not ready. But the ladies that was working there made sure they was going to get a room ready for me.They were very helpful and nice . I really enjoyed my stay these ladies went above and beyond to make sure my stay was great. I will definitely be back .
Stayed 2 nights in Aug 2023
Response from er on Aug 16, 2023
YAY!I am so pleased you enjoyed your stay with us. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

4/10 Poor

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place to stay
The lady that checked us in was very nice and friendly but after that it quickly went down hill. There was dog poop all over side walk walkways and stair were nasty. People outside on balcony Smokey cigarettes and pot. Cigarette smoke smell was so strong in our no smoking room. Blankets on bed had cigarette burns all over. Door lock was broken stove burners were broken when we told office lady was very rude and told us she couldn’t do anything about it. People outside on balcony at night were so loud they would wake you up at all hours of the night. We will not be back!!!
Stayed 4 nights in Aug 2023
Response from er on Aug 16, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I do wish we had been notified of these issues during your stay so that we could have replaced and repaired the issues you had listed. And the issues you have mentioned will be addressed. We do try very hard to ensure a safe and clean environment for all our guests. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

10/10 Excellent

Jerrell

Liked: Cleanliness, staff & service, property conditions & facilities
The staff , room, property was really nice . I will definitely be staying at this establishment again .
Stayed 1 night in Jul 2023
Response from ER on Jul 27, 2023
I am so very pleased you enjoyed your stay with us. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. We really do try very hard to make all of our guests stay pleasant. Your feedback and overall experience are very important to us and I will most definitely share this with our team. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

TERESA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pass on this one
Hotel was filthy and unsafe at night.
Stayed 6 nights in Jul 2023
Response from ER on Jul 27, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. We do try very hard to ensure a safe and clean environment for all of our guests. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
I like that they had smoking rooms
Stayed 1 night in Jul 2023
Response from ER on Jul 27, 2023
I am so very pleased you enjoyed your stay with us. Yes, we are one of the few properties left that have specific smoking rooms. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. We really do try very hard to make all of our guests stay pleasant. Your feedback and overall experience are very important to us and I will most definitely share this with our team. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

4/10 Poor

Jennifer

Traveled with family and small children
Cockroaches
Stayed 2 nights in Jul 2023
Response from ER on Jul 27, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. We do try very hard to ensure a safe and clean environment for all our guests. And we do have a contracted pesticide service that comes in and sprays all of our rooms. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

DAVID, New York

Business traveler
Disliked: Cleanliness, property conditions & facilities
Let me say the good thing first, the room was clean. The property is dirty and garbage laden, there were people smoking and barbecuing in front of their rooms and one had the feeling of not being safe at this hotel. The staff did nothing to remedy this
Stayed 3 nights in Jul 2023
Response from e on Jul 21, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. We really do try to create a safe environment for our guests.Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

8/10 Good

Roselyne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My room was damaged by the previous guests and I was given two singles for the same price - but the rooms were not ready by 3 - it was after 4 - - but the staff was nice and made every effort to improve our stay
Stayed 1 night in Jul 2023
Response from er on Jul 18, 2023
I am so pleased you enjoyed your stay with us. We truly do try to do our very best to accommodate our guests. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

8/10 Good

Tanija

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Did not check in until nearly 4 pm, because they were "understaffed" butf whole waiting i saw the house keepers on there phones out side of the rooms doing nothing .....but when i got into the room it was good for the money 12 minute drove to wrightsville beach but had alot of shopping options near by
Stayed 2 nights in Jul 2023
Response from ER on Jul 14, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

8/10 Good

Katarina

Traveled with partner
Liked: Cleanliness, staff & service
Reception staff super helpful and friendly. Hotel pretty typical of “lower end, extended stay” place . Always a few sketchy-looking folks around, but room was clean and did the trick for a place to stay to hit the beautiful beaches nearby .
Stayed 2 nights in Jul 2023
Response from ER on Jul 14, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

4/10 Poor

Sabrina

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Roaches, flies and gnats were horrible, I never opened my door but they were still coming in, the floors were black, like they have never ever been mopped. Also paint splattered everywhere all over the floors cabinet doors. Every one of them were sticky to the touch.
Stayed 4 nights in Jul 2023
Response from er on Jul 8, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. We do have a pesticide company that comes out monthly. I will make sure we get him in more often. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

10/10 Excellent

virginia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from er on Jun 30, 2023
YAY! I am so truly pleased you enjoyed your stay with us. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Micki

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from er on Jun 29, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

10/10 Excellent

Alexcina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a weekend stay
Stayed 2 nights in Jun 2023
Response from er on Jun 29, 2023
YAY!I am so pleased you enjoyed your stay with us. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

4/10 Poor

Crystal

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was disappointed. Want stay there again.
Stayed 2 nights in Jun 2023
Response from ER on Jun 29, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Liza

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There were roaches, floor probably never cleaned feet were black from walking on them. The toilet backed up twice. For the price that I paid it was not worth it.
Stayed 6 nights in Jun 2023
Response from er on Jun 29, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. We have just hired 3 new housekeepers, so, I do know the room cleanliness has improved. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

4/10 Poor

Lynda

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not return
Very disappointed in this location. Room was not ready 2 hours past check in time. Inside room was ok, but not as clean as it should be. Outside hotel was very messy and dirty. Pool was closed without explanation.
Stayed 3 nights in Jun 2023
Response from er on Jun 29, 2023
Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

4/10 Poor

Katie

Traveled with family
Disliked: Property conditions & facilities
The pictures are way better than the room actually was. The site did not say anything about the pool being closed that was upsetting especially since we had kids with us. I put we had 2 adults and 2 kids there was only enough towels in there for 2 people, only I plate ,1 bowel , and 1 fork. Thank goodness we ate out the hole time we was there.
Stayed 2 nights in Jun 2023
Response from er on Jun 29, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. I also do apologize about the pool being closed, however, we along with many other hotels in New Hanover County are still waiting on them for our pool inspection. And on our website, it does say seasonally. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Tear down
Stayed 2 nights in Jun 2023
Response from er on Jun 9, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

8/10 Good

Kayla

Traveled with partner
Liked: Cleanliness, staff & service
It was nice
Stayed 2 nights in May 2023
Response from ER on May 26, 2023
YAY!I am so very pleased you enjoyed your stay with us. And thank you so very much for taking your time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Omar

Stayed 2 nights in May 2023
Response from er on Jun 29, 2023
Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Randi

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Disgusting and Disappointed
The room was horrible! There was dirt and hair Everywhere!!! This room was NOT cleaned before we arrived. I question if the sheets were cleaned or just straightened out from the previous tenants. I ended up bringing my own sheets and blankets because I arrived a day later than my husband. The latch lock wasn’t secured to the door to lock effectively, the tv didn’t work and we had cold water for showers. We asked for maintenance to come out and was told they would but nothing was fixed. I asked to speak to management but there was none available until after we checked out. I know this facility is “under renovation” and they’re trying to make it look more modern, but slapping lipstick on a pig doesn’t make it any cleaner or prettier. Also I booked my reservation online through Hotels.com and there was nothing that told us we would have to pay an additional security deposit upon arrival or we couldn’t stay there. We had to pay $50 because of where we traveled from and was told it could’ve been as high as $200 depending on our license and address. We will never stay here again.
Stayed 3 nights in May 2023
Response from ER on May 24, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Wayne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk person was super kind and accommodating. But the room we were given was NOT good. It smelled horribly like smoke. The sheets were definitely not clean and had stains on them. And there were little dead bugs. We left and did not sleep there.
Stayed 1 night in May 2023
Response from er on May 17, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. I am however very pleased that our front desk staff was accommodating and pleasant. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Nicholas

Traveled with group
Disliked: Staff & service, property conditions & facilities
Sheets and room was dirty
Stayed 2 nights in May 2023
Response from er on May 17, 2023
I am so sorry you did not enjoy your stay with us. I do thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay

2/10 Terrible

Olga

Traveled with family
Disliked: Cleanliness, amenities
The room was equipped necessary appliances. The linen on bed was clean but the armchair was scuzzy, toilet seat was dirty; noisy and dusty built-in air conditioner. Smell of the room was terrible - as if several people, who just smoked, entered this room. So this smell still stays in the room
Stayed 1 night in Apr 2023
Response from ER on May 5, 2023
First, I would like to apologize for the issues you experienced during your stay with us, also I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. And the issues you have mentioned will be addressed. Please do “note” our property is under renovation as the postings state throughout the hotel and we are very appreciative of our guest’s patience. Sincerely, Elizabeth Rue, Assistant General Manager, Suburban Extended Stay