The hotel room itself wasn't bad. It was a nice size, had a rain fall-like shower head, bed was pretty comfy, and had a minifridge and a huge window. Unfortunately, the window overlooked the parking lot and there is no small kitchen, microwave, or separate coffee nook (Mr. Coffee maker in a closet). For the money, I would prefer not having to use the bathroom sink, but none of these were deal breakers.
For me, the dealbreaker was that the room was filthy. Not dirty, filthy. I expect some dirt. What I don't expect is trash on the mattress, a giant stain on the floor, and cobb webs and caked dust. Especially, when I'm not able to check in early because the room was "being cleaned."
Because I was using this room as a work hub, once I checked in I did not have the time to switch rooms or have time to permit the room to be deep cleaned.
I simply informed them at check out that the room had not been cleaned very well and it really needed it.
They were kind and said I should have told them sooner, and they would have switched me into a better room. And I'm certaintly sympathetic to their view that they can't fix something they don't know about. However, in my view, I'm paying $200/night; I shouldn't have to worry that my room will be filthy. I paid the premium because as soon as I checked in, I had to prepare for the next day.
I've sat on this review for a week and I don't think my expectation is unreasonable.
I've stayed in some bad hotel rooms, but never wit