Suite, 1 Bedroom | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of TownePlace Suites by Marriott Wilmington Newark/Christiana

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 127 out of 267 reviews" "
Rating 8 - Good. 81 out of 267 reviews" "
Rating 6 - Okay. 31 out of 267 reviews" "
Rating 4 - Poor. 11 out of 267 reviews" "
Rating 2 - Terrible. 17 out of 267 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Stayed 1 night in Feb 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Phillip,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 Okay

Rebecca

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Staff was fantastic only issue I had is I never was asked when booking if I’d be traveling with a pet nor did I see anywhere that stated there would be such a high fee for having a pet at the pet friendly hotel. That’s more an issue with Expedia I think than the hotel however the fee is almost as much as the room itself and is completely non refundable. I understand many pet owners think their pets are perfect angels and in reality they are not and should be charged for any damage they do. I just don’t think a person should pay double if their pet isn’t a terror. Perhaps Expedia could add an option of adding a pet to your trip so people know ahead of time the total cost of their room in advance. Thank you
Response from Guest Relation Management on Jan 30, 2024
Hi Rebecca,Thank you for taking the time to share your feedback regarding your recent stay at our property. We are thrilled to hear that you found our facilities to be great and that our staff exceeded your expectations with their fantastic service. We do apologize for any inconvenience you experienced regarding the pet fee. We strive to maintain the quality of our accommodations for all guests, including those traveling with pets. The fee is in place to cover the additional cleaning and maintenance required after accommodating pets in our rooms. Your suggestion about integrating a pet option into the booking process on third-party platforms like Expedia is valuable feedback. We will certainly explore ways to enhance the booking experience to ensure that all guests have a clear understanding of the total. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future!

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, amenities
The cleanest and quite and awesome customer service
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Jacqueline,We sincerely appreciate your positive feedback regarding the cleanliness, tranquility, and exceptional customer service at our hotel. It is heartening to hear that our efforts to maintain a pristine environment and provide top-notch service have left a lasting impression on your stay. Our dedicated team works tirelessly to ensure a quiet and comfortable experience for all our guests, and we are delighted that you found these aspects noteworthy. Your kind words motivate us to continuously uphold the high standards we strive for. Thank you for choosing our hotel, and we look forward to welcoming you again in the future.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Dec 2023
Response from Guest Relations Specialist on Dec 23, 2023
Hi Mark,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and adequate facility that met our basic needs. The staff was very helpful and the breakfast was basic, but a nice extra.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Dec 16, 2023
Hi Heather,We appreciate your positive feedback on our clean and well-maintained facilities. It's delightful to hear that our staff's helpfulness left a positive impression on your stay. We strive to provide a comfortable environment that meets basic needs, and we're pleased to know that you found our breakfast to be a nice additional touch. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Eboni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Eboni,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 21, 2023
Hi Jennifer,Thank you so much for your 5-star rating! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is truly appreciated and serves as motivation for our team to continue providing exceptional service. We look forward to welcoming you back and exceeding your expectations in the future.

10/10 Excellent

Paul, WILMINGTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room was right next to the door for the stairs, you can hear the door open and shut and the people. other than that highly recommend this hotel
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 16, 2023
Hi Paul,Thank you for taking the time to share your feedback with us. We truly appreciate your positive comments and are delighted to hear that you highly recommend our hotel. Please know that your input is valuable to us, and we will certainly look into ways to address this issue to ensure a more comfortable experience for our guests in the future. It is our priority to provide exceptional service, and we are grateful for the opportunity to improve based on your insights. We hope to have the pleasure of welcoming you back to our hotel in the near future, and we assure you that we will do our best to make your next stay even more enjoyable.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 13, 2023
Hi Daniel,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 24, 2023
Hi Jennifer,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Douglas

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Oct 21, 2023
Hi Douglas,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
2 queen room was pretty good, better than average. Location close to a lot of shopping, which is what we mostly did. Breakfast was average. Seemed like they had an issue for breakfast one of the days, but I think that was a one-off.
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Sep 27, 2023
Dear Valued Guest, We're pleased to hear that you had a good stay in the 2-queen room and found it better than average. It's great that our location near shopping areas was convenient for your needs. We apologize for any inconvenience you may have experienced with breakfast on one of the days, and we appreciate your understanding if it was a one-time issue. Your feedback is important to us, and we hope to provide you with an even more enjoyable stay on your next visit. Thank you for choosing TownePlace Suites by Marriott Wilmington Newark/Christiana!

6/10 Okay

John

Traveled with group
Liked: Cleanliness, property conditions & facilities
Breakfast was horrible and they were unprepared for patrons. Had to wait half hour for food to be ready
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 19, 2023
Hi John,We apologize for the inconvenience you experienced with our breakfast service. Your feedback is valuable to us, and we will address this issue with our team to ensure a more efficient and enjoyable breakfast experience for our guests in the future. If you have any other comments or concerns about your stay, please feel free to share them with us. We appreciate your feedback and hope to provide you with a better experience on your next visit.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just some maintenance problems that needed fixing, but otherwise room & facility very nice. Really enjoyed having breakfast there.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 17, 2023
Hi Kathleen,We appreciate your feedback and are pleased to hear that you enjoyed your stay at our facility, especially the breakfast. However, we apologize for the maintenance problems you encountered during your stay. Our team strives to provide a comfortable and well-maintained environment for our guests, and we will address these issues to ensure they are resolved promptly. Thank you for bringing them to our attention, and we hope to welcome you back for an even more enjoyable stay in the future. Your satisfaction is important to us.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a decent room.
Stayed 3 nights in Sep 2023
Response from Guest Relations Specialist on Sep 13, 2023
Hi Kent! We're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities, and we look forward to seeing you again soon!

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly appreciate the service
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 6, 2023
Hi Melody! It's great to hear from you and we're so glad that you enjoyed a five-star experience with us! It means a lot to hear from guests who are satisfied with all our services and amenities. Thank you for your rating of the five-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 4, 2023
Hi Carlos,Thank you for the excellent rating regarding our location! We're delighted to hear that you found our hotel's location to be just what you were looking for during your stay. If you have any additional comments or if there's anything specific about our location that you'd like to highlight, please feel free to share. Your feedback is valuable, and we appreciate your positive rating!

10/10 Excellent

Alexis

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 24, 2023
Hi Alexis,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience at our hotel. If you ever have any suggestions or if there's anything more we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay!

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Guest Relations Specialist on Sep 2, 2023
Hi Linda,We appreciate your feedback and are glad to know that you had a positive experience. If there are any specific aspects you'd like to share or suggestions to improve, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Okay

Callie

Traveled with family
Liked: Staff & service
First floor room had a lot of bugs.
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Aug 29, 2023
Hi Callie! We're so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We want to assure you that we are thoroughly investigating this claim and that although we have not yet found any evidence of a bug infestation, we are taking the necessary precautions to ensure that nothing is missed. Thank you for taking the time to share your experience and to bring these matters to our attention.

2/10 Terrible

Gary

Traveled with partner
I tried to change my reservation but was told they could not do that because there were no rooms available for the night requested but I went on their website and saw there were rooms available. So instead, because of their no refund policy, they got to keep all my funds for a room that wasn't used.
Stayed 1 night in Aug 2023
Response from Tracie Patrick on Aug 31, 2023
I'm sorry, I am assuming that you booked through Expedia. (I don't know your last name) To cancel an Expedia reservation you first need to speak to Expedia.However, if it was a nonrefundable reservation than we would not be able to cancel the reservation

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 18, 2023
Hi Barry! It's great to hear from you and we're so glad that you enjoyed a five-star experience with us! It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for your rating of the five-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Aug 16, 2023
Hi George! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

Tajuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 10, 2023
Hi Tajuana! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Aug 8, 2023
Hello Valued Guest! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

10/10 Excellent

Kevin E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Guest Relations Specialist on Aug 5, 2023
Hi Kevin E,Thank you for the perfect rating! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience during your stay with us. Your satisfaction is important to us, and we're thrilled that we could meet your expectations. If there's anything else you'd like to share or if there are any specific preferences for your future visits, please don't hesitate to let us know. Thank you for choosing our hotel, and we can't wait to see you again soon! Your continued support is greatly appreciated, and we'll do our best to ensure you have a memorable experience with us every time.

6/10 Okay

Richard

Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Jul 18, 2023
Hi Richard! We're glad that you found our accommodations to be comfortable and our service to be welcoming. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you again for taking the time to share this rating.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Jul 11, 2023
Hi Richard! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

10/10 Excellent

Carl

Traveled with partner
Customer service was excellent
Stayed 1 night in Jul 2023

10/10 Excellent

Christina

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jul 22, 2023
Hi Christina,Thank you for the perfect rating! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience during your stay with us. Your satisfaction is important to us, and we're thrilled that we could meet your expectations. If there's anything else you'd like to share or if there are any specific preferences for your future visits, please don't hesitate to let us know. Thank you for choosing our hotel, and we can't wait to see you again soon!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on Jun 2, 2023
Hello Norman,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Moon jung

Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Moon jung,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Marc

Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Marc,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean.
Stayed 1 night in May 2023
Response from Manager on May 25, 2023
Hello Lisa,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Mary

Stayed 2 nights in May 2023
Response from Manager on May 17, 2023
Hello Mary, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Dave

Liked: Staff & service, amenities, property conditions & facilities
The front desk staff was amazing! We had a late arrival and Lance was very helpful in making sure our reservation was in order. By the time we arrived Terry was at the desk and she made check an easy and pleasant process.She was very friendly and extremely helpful!
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Hello Dave,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and front desk. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Apr 2, 2023
Hello Robert,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Good going in but check out nightmare 😫
Checkin was great and Lance was friendly and welcoming. But checkout was not great and the lady at the front desk was mean and un friendly. Maid service knocked twice even though we had the card on the handle not to knock. Inside the room said 12pm checkout but they called and insisted it was 11am. When I pointed out the discrepancy they could have cared less. Told me they didn’t have a credit card on file when they did and wouldn’t give me a receipt. If I wasn’t already leaving it was enough to make me want to leave.
Stayed 1 night in Mar 2023
Response from Manager on Mar 21, 2023
Hello Guest, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

8/10 Good

Gerald

Stayed 1 night in Feb 2023
Response from Manager on Feb 25, 2023
Hello Gerald,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Kleo

Stayed 2 nights in Feb 2023
Response from Manager on Feb 16, 2023
Hello Kleo,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Charles

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The heater was loud and annoying everytime it came on.
Stayed 1 night in Feb 2023
Response from Manager on Feb 13, 2023
Hello Charles, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It served its purpose.
Stayed 2 nights in Jan 2023
Response from Manager on Jan 30, 2023
Hello Christopher,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Okay

Ralph

Traveled with family
Locating this hotel was a problem.
This was a stop along the way to a family event in Washington, DC. Hotel was very convenient, right off the highway. Price was decent. Only difficulty was locating the hotel. No sign on the road, we had to hunt for the hotel and drive through a restaurant parking lot to find this place.
Stayed 1 night in Nov 2022
Response from Manager on Nov 26, 2022
Hello Ralph,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our parking and price. Please do consider us again on your next visit to the area.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Won’t stay here again.
Upon arrival, the lobby smelled like weed. The front desk attendant was not around and had put up a “be back soon” sign. Fine - we waited a couple of minutes and she came to help us. She had some some sort of note, knew our family was coming, but without telling us, gave our family of four keys to a room with one bed when we had reserved a room with 2. Of course, we had to come back down to the lobby and tell her that didn’t work. When we came down she was running to the elevators to check rooms because a couple was waiting for a room as well. She told us she didn’t have a room with 2 beds. When we asked for help, she said she said to contact hotels.com. The chat agent was not responding, though. She then gave us a key to a “suite” which turned out to also have 1 bed and a sofa bed. We went to the room and the sofa bed was broken, so we couldn’t sleep two people on it. We are ended up making a makeshift “bed” out of a chair and ottomans for our daughter so we could all sleep. The place was run down and the room was stuffy and hot (on a 55 degree night.). It was pretty gross for a Marriott. Breakfast was pretty good, and I heard others complaining about the poor ventilation and climate control there as well. We did arrive late, at almost 10 pm, but typically when this happens a hotel will call if there are any issues or to make sure we’re coming. The lady at the front when we checked out seemed perplexed by what happened but no one contacted us to follow up
Stayed 1 night in Oct 2022
Response from Manager on Oct 20, 2022
Dear Guest,

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly Everything was clean Breakfast was a complete meal
Stayed 7 nights in Oct 2022
Response from Manager on Oct 18, 2022
Hello Janice,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your insights regarding our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Viviana

Stayed 3 nights in Sep 2022
Response from Manager on Jan 3, 2023
Hello Viviana,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Manager on Oct 4, 2022
Hello Mark,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed several times 2021 to july 2022 Only complaint is last room was located next to elevator. I guess it was my turn for room 201.
Stayed 1 night in Jul 2022
Response from Manager on Jul 24, 2022
Hello Gerald, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our elevator and room. We hope you will return so that we can provide you an even superior experience.

4/10 Poor

Laura

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were used soap, shampoo, etc when checked-in. Stayed two nights, no change of towels, taking out of trsh, etc.
Stayed 2 nights in Jul 2022
Response from Manager on Jul 17, 2022
Hello Laura, Thank you for taking the time to share your comments regarding our towels. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again. Staff was all very friendly.
Stayed 5 nights in Jun 2022
Response from Manager on Jul 8, 2022
Dear Guest, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff. We hope to see you again and that you will be truly impressed with our continued improvements.