Suite, Multiple Beds, Non Smoking (Efficiency) | Premium bedding, individually decorated, individually furnished

Reviews of Quality Inn & Suites Wilsonville

2.5 out of 5
Quality Inn & Suites Wilsonville
8855 SW Citizens Drive, Wilsonville, OR

Reviews

6.8
Rating 10 - Excellent. 232 out of 1007 reviews" "
Rating 8 - Good. 302 out of 1007 reviews" "
Rating 6 - Okay. 185 out of 1007 reviews" "
Rating 4 - Poor. 143 out of 1007 reviews" "
Rating 2 - Terrible. 145 out of 1007 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

TINA, NORTH BEND

Traveled with family
Liked: Cleanliness, staff & service, amenities
I love the upgrades. It felt very clean and new. Check in was the fastest ever and the lady was really nice. Breakfast was a little tiny but lacking because we got there at 8:30. But that’s how it works. Get up earlier. Location is close to everything and it’s super easy to get to off the highway. The price was amazing for what we got!!! I will definitely stay there again!!!
Stayed 1 night in Mar 2024
Response from Front desk staff on Mar 25, 2024
Thank you Tina for your kind comments regarding your recent stay with us. It was our pleasure to host you and it brings us great joy to find that you are as delighted with the renovations as we are. We look forward to hosting you and yours again soon.

10/10 Excellent

Mistee

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 1 night in Feb 2024
Response from Mireya M on Mar 23, 2024
Hi, Mistee Thank you for taking the time to review the property, your feedback will help us to keep improving our customer service experience. Once again thank you for choosing us!

8/10 Good

GUNADI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Front Desk Quality Inn on Mar 21, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 16, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

8/10 Good

Diego

Liked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 15, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Raul

Good
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 13, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

8/10 Good

Catherine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean property in the process of getting remodeled. Friendly front desk staff and nice rooms. Overall good experience for short notice
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 12, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Damion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit,inviting ,clean, worth the price.
Stayed 1 night in Mar 2024
Response from frontdesk staff on Mar 8, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 4, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Holly

Stayed 1 night in Mar 2024
Response from Mireya M on Mar 23, 2024
Hi, Holly thank you for taking the time to review the property, your feedback will help us to keep improving our customer service experience. Once again thank you for choosing us!

10/10 Excellent

DEBORAH

Traveled with partner
Liked: Amenities
Clean room and extremely comfortable beds and pillows….best of our trip. Would definitely stay again!
Stayed 1 night in Feb 2024
Response from quality inn staff on Feb 29, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a super clean hotel, the front desk staff were very kind and helpful!
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on Feb 26, 2024
Great to hear that you had a positive experience at our property! We are committed to providing guests with a clean and comfortable stay, and we are always happy to hear that our front desk staff made you feel welcome and assisted you during your stay. Thank you for the kind reviews!

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast choices for individuals eating keto value for room size
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 26, 2024
We are glad to hear that you enjoyed our breakfast offerings! Our goal is to provide a variety of food options to meet the needs of different dietary preferences, and we are happy that we were able to accommodate your needs for a keto-friendly breakfast. We strive to provide excellent value for every guest and are pleased to hear that your room met your expectations. Thank you for your positive feedback!

8/10 Good

Michael De La

Stayed 4 nights in Feb 2024
Response from Quality Inn Front desk Staff on Feb 23, 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

4/10 Poor

Clifford

Traveled with family
Liked: Cleanliness, amenities
My party of two expressed a need for quiet, and we were given a room next to the I5 highway. Needless to say, my party didn't receive a restful night sleep.... Positive feedback from my party is we were treated respectfully, and granted a late checkout in order to enjoy pool, renewed opportunity for some much needed rest....
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 16, 2024
We apologize for the inconvenience that was caused during your stay, we will use your feedback as a teachable moment and strive to be better listeners and providers of great customer service. We appreciate that you were able to voice your opinion to the manager and receive the help that you needed. We hope that you are not swayed or deterred from staying with us again if you need to on your return trip home. Thank you for choosing us for your lodging needs.

6/10 Okay

Khaled

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Comfortable I just don’t like it when they ask for deposit and don’t return fast
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Jan 23, 2024
Thank You, Khaled, for reviewing your recent stay with us. We appreciate your feedback and want to address your concern about the incidental deposit. We promptly release all deposits to guests when they do not violate our stay policies during their stay the morning of your checkout all deposits are released back to the guests when we check them out of our system, the delay in the return of your deposit is solely dependent upon your banking institution and card type, which we have no control over. So therefore we apologize for any confusion you may have had over how the deposit works. We will use your feedback to continue to improve for our guests and enhance our ability to provide the best service possible during every guest's stay. Always remember that when you are booking your reservations you read the amenities and fine print before you make your decision because you will find wonderful information about what the property provides and their requirements at check-in. Thank you for helping to make us a better establishment by providing your honest feedback. We hope the day finds you well.

2/10 Terrible

vicente

When i got there they said it was late to chek in ,they were nice but the hotel policies you have to check in before 5 am if you get there in the morning, so I loss my room when it was already paid till 11
Stayed 1 night in Jan 2024
Response from james on Jan 23, 2024
Thank you Vicente for taking the time to voice your complaints. We do apologize for being unable to accommodate you adequately. Though we fell short this time, we look forward to your next visit where will we be looking to humbly correct this mistake. Sincerely, Danielle Jones Assistant General ManagerQuality Inn & Suites Wilsonville

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet i question the $50 deposit but overall a nice place
Stayed 1 night in Jan 2024
Response from Front desk on Jan 23, 2024
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Quality Inn & Suites Wilsonville

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from james on Jan 23, 2024
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Quality Inn & Suites Wilsonville

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from james on Jan 23, 2024
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Quality Inn & Suites Wilsonville

6/10 Okay

Thomas, Newport

Traveled with partner
Disliked: Amenities
We thought a pool/hot tub would be nice after along travel day only to find it closed with a lame excuse.
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 30, 2023
Dear Thomas, We apologize that we did not meet your standards on your recent stay with us here at the Quality Inn and we do value the feedback of our guests.We notified all booking outlets that we did not currently have a pool and jacuzzi available due to renovations and repairs. We would like all our guests to be able to swim in a safe and comfortable space. So we thought that repairing the corrosion and weathered plaster would help to make that possible. We apologize that we did not have the amenities you required at the time of your stay. We do however provide our guests with the option of renting a jacuzzi suite which comes with a full jacuzzi in the room as well as a full bathroom with shower access. We do value your feedback and will use it for training and quality purposes. Should you have any questions please feel free to reach out to the hotel. Thank You for your time. Sincerely,Assistant General ManagerDanielle Jones

2/10 Terrible

Timothy

Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 26, 2023
Dear Timothy, We thank you for taking the time to review your recent stay at our establishment. We apologize that we did not meet your standards. We value our guests' opinions and would have loved to learn more about your specific concerns to improve our services. Please feel free to contact us directly so that we can address your issues and ensure a better experience in the future. Sincerely, AGM Danielle Jones

2/10 Terrible

Cindy

Traveled with family
Disliked: Staff & service
Rude, assanine desk agent, sleeping on the job
I arrived in the lobby at around 1:30am, with not a soul in sight. I waited for a couple minutes before starting to say hello multiple times. Finally after several minutes of yelling hello, a gentleman came stumbling out of a back room looking like he just woke up, eyes barely open, didn't mutter a word upon sitting down in front of a computer. Finally asked what I wanted, to which I replied I'm here to check in. He replied with, I need your credit card, um excuse me? Why? For incidentals. Oh, well I wasnt aware, he replied yeah when you booked the room it said on the website you would be charged. I said, no, it did not but okay. I put my card in the machine and another gentleman walked into the lobby and the man behind the counter says, LOUDLY, your card was declined. Excuse me? Okay give me a minute but I'm still confused about the charges. Well thats what the website says. Uh, okay. I went out to my car because I brought in the wrong credit card, came back in and said still confused why im getting charged. He says, if you continue to have attitude you can leave. Im sorry what? What attitude? Asked a question and you responded extremely rude. He says, I can deny your stay. Um okay not sure why you're being rude when all I did was ask a question. He says, you need to leave. What? If you dont leave I'm calling the police. Okay dude, you were the one sleeping on the job, have extreme attitude with me, refuse to serve me and now going to call the police? He proceeds to call.
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 29, 2023
Dear Cindy, I apologize that we were unable to accommodate your stay. I am sorry to hear about your experience. We take guest feedback seriously and would like to apologize for any inconvenience caused by our front desk agent. Please know that if there was misconduct from our agent that this behavior doesn't align with our standards, and we will address this matter internally to ensure it doesn't happen again. we will use your feedback towards training and quality purposes.again we apologize for the inconveniences of your experience. Have a wonderful day

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 26, 2023
Dear Francisco,Thank You for your positive feedback! were delighted to hear that you enjoyed your stay with us. We appreciate your generous review score. And we trust that we provided exceptional service during your recent stay with us. Should you have specific feedback or suggestions to further enhance your next visit, please don't hesitate to share them with us.Looking forward to welcoming you back soon!Warm regards, AGM Danielle Jones

10/10 Excellent

Karen A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Inn Staff on Dec 22, 2023
Thank You, Karen for taking the time to review your recent stay with our establishment. Your feedback is very important to us. We will use it for your training and quality purposes. We trust that your stay was accommodating and pleasant. We hope that you would visit us again soon.

4/10 Poor

Logan

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction during our stay.if I was aware of this I definitely would’ve have stayed there
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 18, 2023
Dear Logan, We Thank You for taking the time to share your feedback regarding your recent stay at our establishment. We Sincerely apologize that your experience did not meet your expectations. We take great pride in providing exceptional service and accommodations to all our guests, and it is disheartening to hear that we fell short during your visit. We would appreciate the opportunity to further discuss the specifics of your concerns and work towards a resolution. Please feel free to reach out to our management team directly. Your feedback is invaluable to us as we continuously strive to improve the hotel with upgrades to be a better more charming establishment for our guests. We once again apologize for any inconvenience caused by our renovations. We hope you will visit us in the future when our upgrades are complete and see that though we may have had to pause some services and amenities that were announced through every website it was for the greater good of the future of the hotel and our guests. Warm regards and Happy HolidaysAssistant GMDanielle Jones

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Quality Inn Staff on Dec 16, 2023
Thank You, for taking the time to review your stay with us, we appreciate your generous score and we trust that your stay was pleasant. We hope that you would visit us again soon. We will use your feedback for training for our future guests.

4/10 Poor

Eric

Stayed 2 nights in Dec 2023
Response from Quality Inn Front Desk Staff on Dec 12, 2023
Thank You Eric for taking the time to review your recent stay and accommodations at our hotel. We apologize that we were unable to exceed your expectations. and we will be using your feedback to improve our level of service regarding our future guests. Thank you for your time and have a wonderful day.

10/10 Excellent

Corby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Assistant General Manager on Dec 13, 2023
Thank You, Corby, For taking the time to review your recent stay with us. We certainly do appreciate that you stayed with us. We thank you for your feedback and will be using it for training and quality purposes to improve our service for all our guests in the future. We trust that your stay was pleasant and we hope to see you again soon. have a happy holiday.

2/10 Terrible

Jarrett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nasty
This was the worst possible hotel. The exterior is run down and there was a vehicle in the parking lot with a traffic boot. The room was so bad I immediately checked for bed bugs. I did not find any but the mattress was horribly stained. I would not recommend this to anyone.
Stayed 4 nights in Nov 2023
Response from Quality Inn Front Desk Staff on Dec 12, 2023
Thank You for taking the time to review your recent stay at our hotel. We apologize that we were unable to meet your standards and expectations regarding your stay and accommodations at our hotel. We will be using your feedback to improve out level of service and quality offered to our future guests. Thank you for your time have a wonderful day.

10/10 Excellent

Christee

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was really hard to find but the front desk staff was really helpful and had great costumer service!!!
Stayed 1 night in Dec 2023
Response from Quality Inn Management on Dec 12, 2023
Thank You Christee, for taking the time to review your recent stay with us. We appreciate that you chose to stay with us, and we thank you for your courteous review of your time with us. We trust that your stay was a pleasant one. We thank you for your time and we hope to see you again soon.Thank You and have a wonderful day.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2023
Response from Quality Inn Management on Dec 12, 2023
Thank you, Jorge, for taking the time to review your recent stay with us, we appreciate you and thank you for coming and staying with us. We trust that your stay was a pleasant one, and We hope to see you again soon. Thank you and have a wonderful day.

10/10 Excellent

Grace

Business traveler
Liked: Cleanliness, staff & service, amenities
Had a great check in, overall solid cheap hotel, this is the second time I’ve stayed here and I’ll stay again
Stayed 1 night in Nov 2023
Response from Mireya M on Dec 4, 2023
Thank you for taking the time to review the hotel we appreciate you feedback.

2/10 Terrible

Gurdeep, Surrey

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My room have leak from the sealing, sealing fire alarm have water leak
Stayed 1 night in Nov 2023
Response from Mireya M on Nov 28, 2023
Hi, Gurdeep Thank you for taking the time to do the survey, your feedback will help to improve the customer's experience, on behalf of our team I apologize for any inconvenience this may cause you during your stay.

6/10 Okay

Zack

Traveled with partner
Liked: Cleanliness
Very basic
Stayed 1 night in Nov 2023
Response from Mireya M on Nov 28, 2023
Hi, Zack thank you for taking the time to do the survey, we appreciate your feedback.

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were the highlights of this trip. The breakfast was also outstanding. We had a nice one night stay on our way to the airport.
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 13, 2023
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Just okay. Room was not extremely clean, rooms by the lot were noisy. On a positive note, the breakfast was fantastic, but get there early, did not replenish.
Stayed 1 night in Nov 2023
Response from Quality Inn Management on Nov 7, 2023
Dear, Jennifer, We thank you for taking the time to review your stay at our hotel. We apologize that we were unable to meet your standards during your stay. We do follow Covid guidelines when it comes to our cleaning practices. And unfortunately we cannot control the noise that comes from the outside world. And we do consistently replenish breakfast, it seems at times depending on the amount of guests we have it goes so fast it seems as if we never put it out. We take that as a compliment that our food is delicious its flying out the pan. We do thank you for your feedback and we will use it for training and quality purposes.

10/10 Excellent

Ebony

Stayed 1 night in Nov 2023
Response from Mireya M on Nov 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ocean Shores. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Mireya MontesGeneral Manager

6/10 Okay

Ronald

Business traveler
Liked: Cleanliness
Breakfast 5 Stars. No Elevator 1 star.
No Elevator and the quite section was very loud. Only good thing going for this hotel was the breakfast.
Stayed 8 nights in Oct 2023
Response from Quality Inn Staff on Nov 4, 2023
We Apologize that we were unable to meet your standards during your stay. We understand that not everyone will appreciate what we have to offer, We will use your feedback towards training and quality purposes. And we hope that you have a wonderful day

4/10 Poor

Rachel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
First, there was blood in one of the pillowcases. Second, there was dried blood in the floor of our room. We had the misfortune of having an adjoining room and the “kids” next door were loud and obnoxious and passed rude notes under the door. We were unable to watch TV because the television did not work. When I checked in, the gentleman at the front desk was in the phone with what I assume was his wife. I had to wait for him to end his call before even being greeted. The breakfast service was also lacking. Both times we went to have breakfast, half or more of the food was unavailable. Then when checking out, I waited at the front desk for five minutes and no one ever came to the desk so I left. Overall it was a very poor experience.
Stayed 2 nights in Oct 2023
Response from Quality Inn Wilsonville Staff on Nov 2, 2023
We Apologize, That we did not meet your standards during your stay. We do our best to accommodate all of our guests the best way we can, if at any time during your stay you found the room unaccommodating we would have been happy to find another room that met your needs. We hope that all guests would allow us the opportunity to be accommodating and helpful and make their stay a pleasant one. We do however from time to time step away from the desk to help other guests with their needs, so if you found yourself waiting we do apologize for the wait , it is not an affront to you as a guest we simply are trying to accommodate the needs of all guests who stay here at our establishment. We will use your feedback for training and quality purposes. Thank you for taking the time to review our hotel.

10/10 Excellent

Samantha

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 19, 2023
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville

6/10 Okay

Melinda

Business traveler
Disliked: Property conditions & facilities
The motel is a little rough, has lots of water damage (that’s been painted over) and smells musty.
Stayed 4 nights in Oct 2023
Response from Quality Inn Staff on Oct 24, 2023
Thank You for taking the time to review your stay and accommodations. Though we are in the stages of a renovation, we have made our establishment available to guests, and we have maintained a clean and affordable hotel with a full delicious continental breakfast throughout the renovation process. However We do apologize that we were unable to to meet your standards during your stay. And we do appreciate your feedback. We will use it for training and quality purposes. We thank you for your time and hope that you are able to find quality hotel lodging that meets your standards in the future. Should you have any questions please feel free to reach out to the hotel.

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not again.
The room they gave me had a door to the outside which was convenient but also a little creepy. The shower was an ada shower and the handheld shower was about waiste level so that was difficult. Nice people, ok surroundings, crappy soft bed.
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 21, 2023
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay and accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville

2/10 Terrible

Barbara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Full service cost with NO service. Stayed 5 nights and the room was NEVER cleaned. So bad that slime was forming in toilet bowl. Had to empty our own garbage and beg for fresh towels and toilet paper.
Stayed 5 nights in Oct 2023
Response from Quality Inn Wilsonville staff on Oct 20, 2023
We apologize Barbara, That we were unable to meet your standards during your stay. We do our best to accommodate all guests at all times during their stay. Our housekeepers would never deny service to a guest, however if a guest refuses service or has a do not disturb sign on their door, regardless of our ability to provide the service we cannot enter the room as per the guest request. So we truly and sincerely apologize that we were unable to attend to your room during your stay, it may have been a lack of communication because our housekeepers were under the impression that service was not wanted do to what was communicated to front desk at the time of your stay. Once again we do apologize for miscommunication on our part and we hope that you are able to find lodging in the future that would be suitable to your needs. Thank you for taking the time to review your stay we will use your feedback for quality and training purposes. If you have any questions feel free to reach out.

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 7, 2023
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay and accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville

10/10 Excellent

Marvin

Stayed 1 night in Oct 2023
Response from Quality Inn Wilsonville Management on Nov 2, 2023
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay and accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville

10/10 Excellent

Branden

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around good experience
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 9, 2023
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay and accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 4, 2023
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay and accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay, TV wasnt connected to anything but power, basically i would have to do this whole set up operation to use it, in which i didnt have spoons to deal with. The doors are also very thin, so i could EASILY hear my neighbors through the joint door
Stayed 1 night in Sep 2023
Response from Mireya M on Oct 3, 2023
Thank you for tasking the time to review the hotel, we appreciate your feedback .

8/10 Good

Kevin

Traveled with partner
Good Clean Spacious Rooms. Plenary of restaurants close by
Stayed 1 night in Sep 2023
Response from Quality Inn Management on Sep 24, 2023
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay and accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville