Alexandra House Luxury Hotel close to Swindon
Posted Mar 23, 2016
I was booked in for two nights as a disabled guest in an adapted room for a weekend break. They had a skeleton staff as the hotel was not full and guests were having to ask for staff to attend the bar/lounge food area. The duty manager was unsupported, overworked, anxious and agitated. No restaurant manager for 70 people. My bath had a large black chip in the bath, the controls were difficult to operate and high up on the wall. A piece of rope added to the roll down blind as an extension.and wardrobe doors that were stuck. I hurt my shoulder trying to open them and despite telling the receptionist and duty manager three times they did not report the incident or offer first aid breaking Health and Safety Regulations. I have since had to visit an osteopath for treatment for the injury I sustained. The duty manager managed to force the doors open with a loud squeal into the middle of the wardrobe which meant I could not access the tea/coffee making facilities, towels and I could not hang up my clothes. I had expressed dietary needs two weeks before arriving, had spoken with the head chef and yet still found myself explaining and waiting to eat. I wanted to eat steak and chips and the duty manager kept stressing the chicken salad would be a safer option. I checked out after three and a half hours. Fire Regulation were also broken as I did not stay one night and yet that is what the receptionist disclosed to me. As a courtesy gesture my bar meal was given free of charge.