Ratings based on 417 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy late night check in

Posted Mar 17, 2017
Check in was a breeze. Great service for our late check in.
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Only stayed for one night & wasn't disappointed, t

Posted Jan 9, 2017
Booked this hotel wait was quite close to the shopping outlet, when we arrived the lady who checked us in was lovely, we even got complementary warm cookies! Lovely, clean rooms & breakfast was fab, lots of choice
4 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
Got our room wrong, had to wait while they sorted
3 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
bed was so hard could barely sleep. shower ranged from boiling to freezing. buzzing noise all night. probably from empty fridge.
3 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Hotel was being refurbished in reception and lounge area only. No mention of this before the stay and it seemed to affect service. Delayed check-in, abrupt Asian receptionist was not coping well with situation which reflected on her tone with customers. No "Good Morning" from receptionist next day when passing main desk. Asked for two lamps to be changed in room which were not working and this took until 3.30pm the next day only after constantly chasing reception (fault reported 6.00pm evening before). Also bottles and glasses left in corridor by other rooms were there 24 hours later which was disgraceful. Car parking was charged at £3.00 per day which was a surprise from previous years, poor value as many car park street lights were not working and this was dangerous. King size bed was reserved but 2 single mattresses were given joined by a sheet to make it look like a King, not happy with this at all as the gap made it uncomfortable. Overall the hotel is struggling with service and needs urgent improvement, I would also like to be compensated.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 27, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Oz

Staff were jaded. Large tours the cause?

Posted Oct 26, 2016 on Wotif
Pros: Linen & room Gym
Cons: Just staff need to freshen up their outlook
Location: Well located with amazing outlet shopping available nearby plus connection centres etc
Bed & linen were clean & lovely Gym was useable Wifi was NOT FREE!!! That is ridiculous in 2017
3 out of 5
by A verified traveler

OK but basic for Hilton hotel

Posted Oct 24, 2016 on Hotels
Rooms very outdated for a Hilton hotel. Staff friendly. Close to motorway.
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Posted Oct 24, 2016
2nd time staying at this hotel, under refurb at the moment.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2016 on Hotels