Ratings based on 877 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Comfotable Hotel

Posted Nov 28, 2016
Nice hotel, easy check in, friendly staff! View isn't the best but that's ok. My room had a huge stain on the carpet. TV channels aren't the best. Pet friendly! Overall very nice hotel and comfortable!
Comment from Hotel Management
Nov 29, 2016 by Chris, Hotel Management
Thank you so much for telling us about your stay. I'm glad to hear that you enjoyed yourselves! Come back and visit again soon!
5 out of 5
by A verified traveler

Posted Nov 3, 2016
Large enough rooms, very comfortable beds, shower enormous and lovely.
Comment from Hotel Management
Nov 4, 2016 by Chris, Hotel Management
Thank you so much! I'm glad to hear you had a good time - come back and visit again!
4 out of 5
by A verified traveler

Great Hotel

Posted Oct 30, 2016
Great hotel and friendly staff!! Clean, and great breakfast.
Comment from Hotel Management
Oct 31, 2016 by Chris, Hotel Management
I'm glad to know you enjoyed your stay! Come see us again the next time you're in town!
3 out of 5
by A verified traveler from US

Rundown, expected better from the aloft brand

Posted Oct 29, 2016
Pros: Bliss products for the shampoo & body wash iron and ironing board in the room safe in the room $5 voucher as an incentive for going one day without housekeeping. Hassle free method of getting the voucher
Cons: The bathroom had old tiles in it & it looked dirty. It was gross. The water for the shower did not stay hot for very long and the knob had to be turned all the way to the end. The room had very long, deep scratches to the walls and the headboard of the bed. Same for the hallway walls. Same for the elevator. Clearly not well-maintained. Awful. The pillows were like paper. Not comfortable at all. Could not sleep well. The room had a very bad, musty smell. I debated trying to get the room switched or something but after seeing how the hallways looked, I got the feeling that the next room would be similar. We were in town for a wedding & so didn't want to deal with the hassle. It was definitely good for being able to get ready & enjoy Winchester the night before the wedding, but I really felt that the quality of the room did NOT match up to the price it cost, especially for the area. I prayed that I wouldn't have bedbugs. (I didn't, thank goodness.)
Location: Good places to eat and close to downtown Winchester. We were there for a wedding so the location was convenient for that.
Comment from Hotel Management
Oct 31, 2016 by Chris, Hotel Management
Thank you for taking the time to let us know about your stay. I appreciate the detailed thoughts. I will share them with my executive team right away, and we'll do our best to make it better for the next guest!
4 out of 5
by A verified traveler

decent rooms

Posted Oct 16, 2016
Our stay here was pleasant. Staff very pleasant and helpful. Room very nice but overall feeling of hotel was a little run down.
Comment from Hotel Management
Oct 17, 2016 by Chris, Hotel Management
Thanks for letting us know about your stay!
3 out of 5
by A verified traveler from South Carolina

Modern hotel but not clean, needs upgrades

Posted Sep 22, 2016
Pros: Location and price
Cons: Stained carpets should be changed,level of cleanliness should be improved , lobby area should be up graded
Location: Convenient
Level of cleanliness was poor carpet in room and hallways was dirty ,lobby area needs upgrades with decent flooring rather than concrete ,elevators were dirty.
Comment from Hotel Management
Sep 22, 2016 by Chris, Hotel Management
Thank you for letting us know about your stay. I've shared your feedback with our ownership team. We'll make sure to address the carpeting during our upcoming renovation!
5 out of 5
by A verified traveler from Charlotte, NC

Our First Stay At Aloft

Posted Sep 20, 2016
Pros: Pet friendly. Clean and modern.
While traveling with two small dogs we had the good fortune of finding the Aloft property in Winchester, VA. We found the price to be of excellent value, the rooms clean and modern, and because it was pet friendly with no additional charges, we will be sure to look for an Aloft property 1st whenever traveling again.
Comment from Hotel Management
Sep 21, 2016 by Chris, Hotel Management
Thank you so much! I'm glad to hear you enjoyed your stay! Come see us again soon!
4 out of 5
by A verified traveler

A Fun Hotel

Posted Sep 18, 2016
This is a nice hotel with a modern decor. The rooms were rather small but had all the amenities we needed. We found the carpets stained and needed to be vacumed better but the rest of the room was very clean and nicely decorated. The staff could not have been nicer or more accomodating. It's a fun place to stay.
Comment from Hotel Management
Sep 21, 2016 by Chris, Hotel Management
Thank you so much! I've shared your comments with our team - come visit again soon!
4 out of 5
by A verified traveler

Posted Sep 11, 2016
It was nice just rude clerks but the bartenders was great. The cost is outrageous and the hold placed on the card is ridiculous if already paying with a debit card
Comment from Hotel Management
Sep 14, 2016 by Chris, Hotel Management
Thank you for letting us know about your stay. I've shared your comments with my team - I hope you'll have a better experience next time you're in!
5 out of 5
by A verified traveler from Norfolk Virginia

Posted Sep 2, 2016 on Hotels
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Thanks for rating us!