Ratings based on 231 Verified Reviews

3.2 out of 5
54% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Oklahoma

dirty place

Posted Nov 6, 2017
Pros: nothing
I was disappointed in the room thought the place could have been cleaner.
Comment from Hotel Management
Nov 8, 2017 by Paul , Hotel Management
I am sorry that you feel that way , but my hotel is clean our housekeeper do a god job , and a lot of people tell us how clean the hotel is . any was thank You
4 out of 5
Recommended
for Everyone
by A verified traveler from cordova,tn

God basic near highway

Posted Oct 29, 2017
Pros: Comfortable bed. Temperatures controls worked well.
Cons: Softer toilet tissue. Fresh soap. Some highway noise
Good breakfast. Polite staff. Some noise from other guests in hallways.
Comment from Hotel Management
Nov 6, 2017 by Paul , Hotel Management
Thank you so munch for your feed back, and for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Recent renovation, great room

Posted Oct 26, 2017
Pros: Clean, spacious room
Location: Right on the interstate. No restaurants close by, but plenty at the next exit just a couple miles away. Beautiful horse country
I had a king suite that was very spacious and comfortable. There were signs around the hotel apologizing for renovation, but I thought it looked like everything was complete. I was happy with the rate and the staff was very helpful with the particular complexities of my payment (I work in government). Highly recommended.
Comment from Hotel Management
Nov 8, 2017 by Paul , Hotel Management
Thank you so much for your feed back Brain we do thank you for staying with us hope to see you on your next visit. again thank you
2 out of 5
by A verified traveler

Disappointed

Posted Oct 26, 2017
The staff members did not look professional. (Almost all of them looked like they slept on the clothes they wore to work, hair messy and unkept) The young lady that prepared the breakfast had a tee shirt on that had multiple stains on it.The hot water was warm and the sink was dirty for 2 days.The bed was uncomfortable.
Comment from Hotel Management
Nov 6, 2017 by Paul, Hotel Management
WOW some people, how dare you talk about my staff like that, and who do you think you are for real, I hope you have a bless day.
2 out of 5
by A verified traveler from United States

The room was nice & roomy but.....

Posted Oct 1, 2017
Pros: Price, room size, quietness in room, indoor pool, location of hotel, cleanliness of room, location of room, free breakfast.
Cons: Get an elevator, fix ice machine, provide selection in drink machine, increase size of parking lot
Location: 10 minute drive to department store row and restaurants. Hour long drive to state park.
People were living in the motel, hanging out in the parking lot, and around the entryways. Old carpeting was laying in front of the building & covered in feral cats. Food and water dishes were placed in parking lot drive for cats. Semis blocking driveway in front and back of building held up parking spaces and room to maneuver around lot (which was so small that door dings were inevitable). Smoking residents congregated at entrances. Hallway reeked of cat urine and something that couldn't be determined, but resembled a dead animal/roadkill smell. Carpet in hallways was saturated with dirt and loose mud chunks. One vending machine only had 2 kinds of drinks - Mountain Dew and Ale 8 (a local favorite) - nothing else. The other vending machine had some selections. Ice machine was broken - in 90+ degree weather. Towels were scarce - told that they were all out. Disappointed because hotel (not room) smelled funky, hallways were unclean, & had lots of vagrant looking tenants living in hotel. Plus side: pool was nice (beware, there was a video cam in the ceiling above it). Breakfast had scrambled eggs, meat product resembling dollar coin sized, micro, cold, sausage patties, gravy, oatmeal, apples, bananas, coffee with plain cream and sweeteners, waffles, bread, bagels, and cereal. Room was great - lots of space, air conditioner that worked (dial spun in circles so it was either on or off - no real temperature control), coffee maker, hair dryer, tub, shower, flat screen with cable.
Comment from Hotel Management
Oct 26, 2017 by Paul, Hotel Management
Than you for your feed, the soda are sold at the front desk we can not help the fact we have sold out , just like a store, and there is no carpet out side of our hotel, and our hotel is very clean, if you where so unhappy and has issue you could have checked out but yet you did not ,
2 out of 5
by A verified traveler

Many problems

Posted Oct 1, 2017
Pros: staff.was great and the room was clean and beautifully painted
Cons: there was a very strong smell in the room, more, better pillows!
Location: We were visiting family, so were not interested in area attractions
Check in was fine, with a kind and welcoming staff member. Our first disappointment came as we walked to the room. The stairwell was tight, smelly and very dirty, with ground food in the carpet. The room itself, while very clean, spacious, and beautifully painted, smelled strongly, and the TV system difficult to navigate. There were only two pillows in the room, and neither provided any support.. This hotel had many problems, although there seems to be so much potential here with a kind staff and beautiful rooms.
Comment from Hotel Management
Oct 26, 2017 by PL, Hotel Management
Thank you for staying with us, our pillow are on back order. but again that you for staying with us
1 out of 5
by A verified traveler from CT

Hotel from hell

Posted Sep 18, 2017
Door didn't open without using all your body force, Room reeked of wet dog, bathroom had crud on walls, "king bed" was a queen, hardly any pillows or towels, extremely rude staff and owner who take no responsibility for their actions. BEWARE!
Comment from Hotel Management
Sep 29, 2017 by AGM , Hotel Management
I sorry that you had any issue at my hotel, you for one do not know my owners so keep your mouth off of them our rooms are cleaned , and none of my rooms smell of a dog , our staff is not rude I find those who say that its cause they did not get there way ..
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff

Posted Sep 6, 2017
Pros: Staff
Cons: Bathroom layout
Location: Winchester
Staff very pleasing and accomdating. Hotel remodel under construction. Grounds area needs attention.
Comment from Hotel Management
Sep 7, 2017 by Paul , Hotel Management
Thank you for your feed back, we are working on every thing at the hotel now, Thank you so munch for staying with us..
5 out of 5
by A verified traveler

Posted Aug 24, 2017 on Hotels
Very nice. Currently under renovation. Got a good nights sleep.
Comment from Hotel Management
Aug 26, 2017
Thank you so munch for staying with us. Paul
2 out of 5
by A verified traveler

Posted Aug 23, 2017
I wouldn't recommend this motel. Internet did not work, room needed several repairs, breakfast milk was sour, after informing the staff, the milk was not replaced.
Comment from Hotel Management
Aug 25, 2017 by Hotel GM , Hotel Management
Thank you for your feed back, but just to let you know the milk is check ever day. Thank you