Ratings based on 251 Verified Reviews

4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ky

Posted Sep 2, 2017
Only comment is there is no restroom in the breakfast area had to take the three year old back to the room to go potty.
Comment from Hotel Management
Sep 3, 2017 by Gina, Hotel Management
Thank you for staying with us and for the 4 star rating. We apologize for the inconvenience and will be using your feedback when we do our next update. Thank you for being our guest and for your review. We hope you will return and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa City, IA

Overnight stop heading to the beach

Posted Aug 21, 2017
Pros: Inexpensive stay. Nice room. Very good breakfast.
Cons: Larger bathroom. Quieter AC
Overnight stop heading to east coast. Nice room. Comfortable bed. Good breakfast. Loud AC. Small, cramped bathroom.
Comment from Hotel Management
Aug 23, 2017 by Gina, Hotel Management
Thank you for staying with us during your recent trip through our area. We are pleased that you liked your room and the breakfast. Your business and satisfaction are very important to us so we want you to know that we are planning to renovate the bathrooms at the end of the year. We will also see what can be done about the a/c noise. Thank you for alerting us to this. We hope you can return and stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Clean, comfortable and great breakfast

Posted Aug 17, 2017
We arrived very late, but the staff was very nice. The room was big and pretty clean. The breakfast was awesome, options for every diet, even offered baby cereal.
Comment from Hotel Management
Aug 18, 2017 by Gina, Hotel Management
Thank you for taking the time to to write a review. We are delighted you had a clean and comfortable stay and thought the breakfast was awesome. Your business is sincerely appreciated and we hope to welcome you back again the next time you are in Winchester.
3 out of 5
by A verified traveler

Too old.

Posted Aug 17, 2017
everything is a little bit less than average. you have to check out by 11 AM, which is not friendly. In one word, it is not worthy for its price.
Comment from Hotel Management
Aug 20, 2017 by Gina, Hotel Management
We apologize for not exceeding your expectations. Your business and feedback are very important to us and it is our hope that you will return and allow us another opportunity to provide you with an exceptional experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Big improvement over Days Inn

Posted Jul 4, 2017
Simple, clean, comfortable and great bfast. Enjoyable.
Comment from Hotel Management
Jul 7, 2017 by Gina, Hotel Management
Thank you for leaving a review. We are happy you had a clean and comfortable stay and enjoyed the breakfast. We appreciate your feedback and your business and hope to see you again the next time you are in the area.
4 out of 5
by Brenda

Posted Jun 22, 2017 on Hotels
The room looked clean but the carpet must have been dirty. After walking barefoot in the room we got in the shower and it was black from our feet. The service was great as was the breakfast.
Comment from Hotel Management
Jun 24, 2017 by Gina, Hotel Management
Dear Brenda, Thank you for staying with us. We are happy you liked the breakfast and found the service great. We do however, apologize for the carpet. We will have it cleaned immediately. Thank you for letting us know. Your feedback will help ensure a better experience for future guests. We appreciate your business and hope you will consider staying with us again the next time you are in Winchester.
3 out of 5
by lisa

Disappointing

Posted Jun 22, 2017 on Hotels
Worst Best Western I've ever stayed in. Front desk great, cleanliness great, breakfast good. Bathroom minuscule. Facility all outside rooms, heard people outside door and through walls, people hanging around parking lot enjoying beers. General area every fast food franchise you ever heard of. Applebee's most upscale place to eat! Not what I expect for $100+! Go on to Lexington!
Comment from Hotel Management
Jun 24, 2017 by Gina, Hotel Management
Dear Lisa, We apologize for not exceeding your expectations. Your satisfaction is very important to us and we are sorry that you were disturbed by other guests. Winchester does not allow alcoholic beverages outdoors and some of our guests from other parts of the country/world may not be aware of this. We do try to warn them if we see it happening and apologize for not catching it during your stay. Yes, Winchester is short on 4 star restaurants but there are several unique local eateries that we would be happy to recommend. Again, I am sincerely sorry for any inconvenience that you experienced while staying with us. Your business and feedback are very important to us. We will do our best to improve and hopefully, we will see you again if you are ever in the area. Thank you for being our guest.
5 out of 5
by Marvin

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017 by Gina, Hotel Management
Thank you for the excellent rating. We are happy you enjoyed your time with us and hope you can return and stay with us again.
5 out of 5
by John

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Gina, Hotel Management
Thank you for the perfect rating! We appreciate your business and hope to see you again on your next trip.
5 out of 5
by Steven

Great hotel and hospitality

Posted Jun 10, 2017 on Hotels
Hotel was full, so they upgraded us without charging extra. The staff was exceptionally friendly and helpful!
Comment from Hotel Management
Jun 12, 2017 by Gina, Hotel Management
Thank you for staying with us during your recent trip to our area. We are happy that you liked your room upgrade and appreciate the kind compliments regarding our staff. It was an honor having you as our guest. We hope to see you again the next time you are in Winchester.