Premium bedding, desk, iron/ironing board, rollaway beds

Reviews of Quality Inn Stephens City - Winchester South

2.5 out of 5
Quality Inn Stephens City - Winchester South
167 Town Run Ln, Stephens City, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 162 out of 480 reviews" "
Rating 8 - Good. 179 out of 480 reviews" "
Rating 6 - Okay. 87 out of 480 reviews" "
Rating 4 - Poor. 35 out of 480 reviews" "
Rating 2 - Terrible. 17 out of 480 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything at this property.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Thomas H.,We are delighted to hear that you enjoyed your stay with us at our property. Thank you for your kind words and positive feedback. We hope that you will visit us again in the future for another excellent experience.

10/10 Excellent

Steve

Property is somewhat “tired looking” but room is clean and acceptable. Front desk staff member was outstanding.make
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Steve,We appreciate your feedback on the cleanliness of the room and excellent service from our front desk staff. Rest assured that we continuously work on maintaining and updating our property. Thank you for choosing to stay with us and we hope to welcome you back in the future.

6/10 Okay

John

Liked: Cleanliness, staff & service
Dog poop on sidewalk. TV service was horrible
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello John,Thank you for bringing these issues to our attention. We apologize for any inconvenience caused. We value cleanliness and will address the matter promptly. Regarding TV service, we appreciate your feedback and will look into improving the quality for future guests. We hope to have the opportunity to welcome you back again for a better experience.

8/10 Good

Niki

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Niki, Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience and enjoyed your time with us. If there is anything specific you would like to share with us regarding your stay, please reach out to us directly. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Venkatesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Venkatesh,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! We hope to welcome you back again soon for another exceptional stay. Please don't hesitate to reach out to us directly if there is anything else we can assist you with.

10/10 Excellent

Anita

Traveled with partner
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Anita,We are delighted to hear that you had an excellent experience during your stay with us! We strive to provide exceptional service to all our guests and we are thrilled that we met your expectations. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

ilya

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello ilya,We're thrilled to hear that you had a fantastic experience at our hotel! We strive to provide exceptional service and it's great to know that we exceeded your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for i stay
Room was in good condition. Clean. Modern. Overall look of hotel was good.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Dear Guest,Thank you for sharing your positive experience with us! We are delighted to hear that you found your room to be clean and in good condition. Our team is committed to providing a modern and well-maintained hotel environment for our guests to enjoy. We look forward to welcoming you back in the future.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The door wouldn’t lock and the mattress was very uncomfortable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Michael, We apologize for any inconvenience caused by the issue with the door lock and mattress. We strive to provide a comfortable stay for our guests and regret that these aspects fell short of your expectations. Your feedback is valuable to us and will be shared with the relevant teams for improvement. We appreciate your patronage and hope to welcome you back for a better experience in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Jeffrey,Thank you for choosing our hotel for your stay! We are stoked to know that you had a wonderful experience. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. Not exceptional but definitely acceptable. Very conveniently located for our needs.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Patricia,Thank you for your feedback on your recent stay. We're glad to hear that our location was convenient for your needs. We appreciate your comments and hope to welcome you back in the future for an exceptional experience.

2/10 Terrible

Henry

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Quality Inn had no record of our reservation either in my name or confirmation number. Since I had my print out of the reservation and 3 calls to management they gave us a room and would deal with y EXPEDIA the next day. Tonight Quality Inn in Walterboro N C did have a reservation for us but not for a pet and was handicap which wasn't requested they change the room with an extra charge. You have not done very well with us this trip.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Henry, Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced regarding your reservation and room preferences. We will forward your feedback to our management team for their review. Should you have any further concerns, please feel free to reach out to our management directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Could use a little TLC. Staff was pleasant
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello david,Thank you for your feedback on your recent stay. We appreciate your positive comments regarding our pleasant staff. We consistently strive to provide outstanding service to all our guests. We have noted your suggestion and will use it to improve our services. We hope to welcome you back in the future for an even better experience.

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Hello Mark, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quality Inn in Stephens City is highly recommended. During multiple stays I found the Inn is always clean, quiet and the staff friendly and professional. Thank you.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 26, 2023
Hello Linda,Thank you for choosing to stay at the Quality Inn in Stephens City. We are delighted to hear that you had a pleasant experience during your multiple stays with us. Our team takes pride in providing a clean and quiet environment, along with friendly and professional service. We look forward to welcoming you back in the future.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here before as a stopover while traveling along I-81. It's easy on and off the interstate and lots of options for dinner.
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Karen,We appreciate your continued loyalty as a frequent guest during your travels along I-81. Our location near the interstate and dining options makes us a convenient choice for a stopover. Thank you for taking the time to share your positive experience.

2/10 Terrible

christine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello christine, Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay was not up to your expectations. We value your input and will take your comments into consideration as we strive to improve our guest experience. If you have any further concerns, we encourage you to reach out to our management team directly.

10/10 Excellent

Dennis M

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Check in was quick.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Dennis M,Thank you for sharing your positive experience with us! We're glad to hear that you found our hotel easily accessible and that the check-in process was efficient. We appreciate your feedback and hope to welcome you back soon for another great stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with friendly staff
Very clean hotel with friendly staff. Only complaint is our key cards had to be reactivated 3 times and entrance door near our room did not lock
Stayed 5 nights in Oct 2023
Response from Manager on Oct 28, 2023
Dear Guest,We apologize for the inconvenience with your key cards and the door. We'll ensure these issues are resolved promptly for your next visit. Thank you for your feedback!

10/10 Excellent

Donald, Clinton

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Donald,Thank you for giving us a perfect rating! We are delighted that you enjoyed your stay with us. We hope to welcome you back soon for another fantastic experience.

4/10 Poor

Jerry

Disliked: Cleanliness, amenities, property conditions & facilities
Was suppose to be a non smoking room. There burn holes in the chair,rug, and comforter. Also fluid stains on the comforter. The smell of smoke was strong enough to advise the front desk that I was not responsible. Just a bunch of little things made it cringeworthy . 2nd stay at this place ,1st was a better experience. Tried to find another place but everything was booked because of a reenactment event.never again.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Jerry, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and pleasant environment for all guests. We understand your concerns regarding the smoking odor and the condition of the room. We will address these issues with our housekeeping team to ensure that this does not happen again in the future. We appreciate your feedback and hope to have the opportunity to provide you with a better experience if you choose to stay with us again.

8/10 Good

Ernest

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Ernest,Thank you for sharing your feedback with us. We appreciate you choosing our hotel for your stay. We apologize for any inconvenience you may have encountered during your stay. Please feel free to reach out to our management team directly so that they can address your concerns in detail and assist you further. We value your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Susan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed twice. on the way up and on the way back. The only downside was that the frig in the room on the 14th did not work well and the coffee was colored water. Otherwise we will book again in the future if the price is still competitive
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Susan,We apologize for the inconvenience with the fridge and coffee. Our team will make sure to address these issues. We appreciate your loyalty and look forward to welcoming you back in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Stopped here for the night. Quiet, spacious room. Perfection!
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Steven,We appreciate your review. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Laurie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Susan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent value for the money.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Susan,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our value. We appreciate you taking the time to share your experience.

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Imad,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello James,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manger at ft desk needs cust service training
Stayed 4 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Brenda,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 16, 2023
Hello William,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Samione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!!!!
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Samione,Thank you for sharing this honest review and feedback about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Renee,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Samione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Samione,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We appreciate you taking the time to share your experience.

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Christine,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Jodi, las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Jodi,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Clifford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation stop off.
It was very convenient. Right off I 81 and a 5 minute drive from the Family Drive In Theater. Clean and quiet.
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Clifford,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

erik

Stayed 1 night in Jun 2023
Response from Manager on Jul 7, 2023
Hello erik,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

6/10 Okay

Karen, Nehalem

Disliked: Property conditions & facilities
The sheets had holes and didn't fit well. The bathroom light wasn't working only the light with the fan. It was clean and the breakfast looked awful. Sad
Stayed 1 night in Jun 2023
Response from Manager on Jun 14, 2023
Hello Karen, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Kimberly,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Property conditions & facilities
Loud, smoking neighbor slamming doors outweighs any positive amenities. Door keycard is subpar.
Stayed 1 night in May 2023
Response from Manager on May 4, 2023
Hello Steven, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

6/10 Okay

Peter, Stephens City

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk tried to extort us for an extra $100 because we live within 30 miles of their hotel. There was no such rule on their website or on Expedia. I believe the front desk literally just tried to rob us.
Stayed 1 night in Apr 2023
Response from Manager on Apr 26, 2023
Hello Peter, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Dorene

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, everything worked and our pets were welcomed.
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hi Dorene,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

moreen

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Clean room.
Stayed 1 night in Apr 2023
Response from Manager on Apr 7, 2023
Hi Moreen,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Jeffrey

Traveled with family
Seems incomplete. Open door and light switch doesn’t turn anything on. Arrived at night so walked into a pitch black room. Refrigerator does not work. Alarm clock needed plugged in. Turned on heating unit for about twenty seconds, smelled, and turned it off. Both filter screens looked like carpet was glued over them. Generally poor attention to detail despite new tile and some other prep work.
Stayed 1 night in Apr 2023
Response from Manager on Apr 8, 2023
Hello Jeffrey, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

4/10 Poor

Lorie

Stayed 2 nights in Mar 2023
Response from Manager on Apr 4, 2023
Hello Lorie, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Catherine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was going through dome renovations during our stay. There was left over building materials in the hall, but they were removed and not a problem to us. Everyone was friendly and the breakfast was very nice. Great location for us and reasonably priced..thank you..
Stayed 2 nights in Mar 2023
Response from Manager on Mar 6, 2023
Hello Catherine,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location and your comments about our breakfast. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several fine restaurants a short distance away.
Stayed 1 night in Mar 2023
Response from Manager on Mar 4, 2023
Hi Robert,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay for the price. A little dated but they are working on renovations. Staff was very friendly.
Stayed 1 night in Feb 2023
Response from Manager on Feb 27, 2023
Hello Tanya,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff as well as our price. We hope to see you again in the future.

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 7, 2023
Hello Daniel,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, and staff was very friendly, and professional.
Stayed 1 night in Jan 2023
Response from Manager on Feb 2, 2023
Hello Robin,Know that your voice is of tremendous importance to us and we value your comments about our staff. We appreciate you taking the time to share your experience.