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Reviews of Country Inn & Suites by Radisson, Winchester, VA

3 out of 5
Country Inn & Suites by Radisson, Winchester, VA
141 Kernstown Commons Blvd, Winchester, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1004 reviews" "
Rating 8 - Good. 261 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 50 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when passing through. Easy and close to the interstate
Stayed 1 night in Apr 2024

10/10 Excellent

Sandy

The management and staff try very hard to accommodate their guest with concern, understanding, and kindness.
Stayed 7 nights in Apr 2024

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,restraunt walking distance
Stayed 1 night in Apr 2024

2/10 Terrible

Shannon

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds seemed to be smaller than queen size, they were also made very unprofessionally.. in addition there was stains all over the sheets & the pillows were very outdated, used quite a bit. The floors were absolutely disgusting in both of the rooms we requested to see. I did not want my children to be playing anywhere in this property.
Response from Sarah Holliday on Apr 8, 2024
I apologize for not meeting your expectations. I have shared your comments with the Host. Your feedback will help us to improve our service.

10/10 Excellent

Marabeth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great after a long day traveling
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 8, 2024
Thank you for taking the time to give us an excellent rating. We appreciate your feedback.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk representative displays excellent customer service
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your stay with us and commenting on the front desk clerk's customer service. We strive to provide an executive experience.

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good!
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Mike

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful. Loved continental breakfast
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your stay with us and that the breakfast was enjoyable.

8/10 Good

Lise

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in receptionist had the worst attitude.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 1, 2024
Thank you for taking the time to rate your stay with us. I apologize for the negative front desk experience. We strive to provide an excellent experience. I will share your comments with the Host.

10/10 Excellent

Mary Ann

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Bed was very comfortable, room clean, staff very accommodating and super breakfast excellent.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 1, 2024
Thank you for the kind comments regarding your stay. We appreciate your feedback.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

George

Traveled with group
Liked: Amenities, property conditions & facilities
Breakfast had the usual selections. Beds comfortable and shower nice and hot. Staff very welcoming. Excellent Mexican restaurant within walking distance.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 27, 2024
Thank you for rating your stay with us.

4/10 Poor

Nadine

Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 8, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk service (Thank you Mr Townsend). Room was as described, well appointed, and comfortable. Breakfast was fine. The hotel is conveniently located and there is a restaurant across from it.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 17, 2024
Thank you for the kind words regarding your stay with us. We strive to provide excellent guest service.

2/10 Terrible

Andrea, Scituate

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
generally run down. the staff was not there when we came in. the curtains in the room were broken. there was something wrong with the heat in the pool. no jacuzzi, as advertised. the food truck did not arrive in the morning so there was very little in the way of breakfast (and what was there presumably was leftover from the day before. The lighting in the room was harsh, giving an air of a prison cell. probably clean, but didnt feel or look like it.
Stayed 1 night in Mar 2024
Response from La'Trell Owens, General Manager on Mar 13, 2024
Our apologies that your stay was not welcoming. We had a busier week than normal, our Hot country style breakfast was a huge hit, and very busy. We are training everyday to improve. Hope we get to host you again, soon.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at many Country Inn and Suites, in many states. This one was not of the standards I'm use to. It was disgusting, stained and sticky floors. The walls were chipping paint all over. One of the queen beds had a yellow stain on the top sheet and smelled of body odor. I went to the front desk to inquire about the new room and no one was around. Tired from driving all day we slept on the beds with just the sheet which appeared, and hopefully was, clean. I later read the Google reviews and people mention the same issues and reports of bed bugs
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 12, 2024
Please except my apology on behalf of the entire staff. I am sorry to hear that we did not meet our expectations of a wonderful stay for guests. I will share your comments with Host.

8/10 Good

Linda, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 12, 2024
Thank you for taking the time to rate your stay.

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a good value. Very comfortable bed, decent breakfast (although only apples as a fruit). A little scuffed up, but overall a very comfortable stay.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 12, 2024
Thank you for taking the time to rate your stay. Your comments are very helpful for improving our guest service.

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service
HVAC unit in room made too much noise.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 12, 2024
Thank you for taking the time to rate your stay. Your comments are taken seriously so we can keep improving for our guests.

8/10 Good

Tracey

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they had rugs in the rooms. I traveled with my 4 legged child and she is very sensitive to non rug floors.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Mar 9, 2024
Thank you for taking the time to give your feedback. Also, thank you for your suggestion to make our four legged guests more comfortable.

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was professional and nice. The room was clean, beds were good, and the parking was convenient. The only slight negative was the t.v. picture was not as sharp as you might want. I don't know if it was the fault of the cable provider or the t.v.? This hotel is convenient to restaurants, gas, shopping, and I 81. It is a clean property and seemingly a safe area.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 4, 2024
Thank you for posting a rating. We strive to provide a positive guest experience. I am sorry the TV was not as sharp as it could have been.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a cozy atmosphere coming in. Check in was easy and the staff that I met were efficient, and polite as were the other guests. There was a restaurant to walk to for dinner and a gas station and convenient store close by for water and gas before I left. Access off the highway was easy to find. My room faced the entry ramp to the highway, but I heard very little traffic.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 4, 2024
We are delighted you enjoyed your stay with us!

8/10 Good

Gervais

Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 27, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Mar 4, 2024
Thanks you so much for the very kind review of the recent stay at our hotel.

10/10 Excellent

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent Hotel was very clean and the room’s spacious Nothing to not like
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 29, 2024
Thank you for your kind review. It was our pleasure to provide you with an excellent stay. We hope to welcome you back soon.

8/10 Good

John

Traveled with partner
Very clean. Only con was walls very thin. No sound proofing. Could hear the entire conversation of people in next room.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 29, 2024
Thank you for taking the time to review your stay. We are glad you found our hotel clean. Please accept our apologies for any noise that disrupted your stay. We hope to have the opportunity to provide you with an exceptional stay in the future.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean property adequate breakfast and reasonable price. It rained overnight the night we were there which caused a loud drip outside our window at the end of the hotel. Reported and hotel says they’ll be fixing it . Otherwise it was a good hotel.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 16, 2024
Thank you for being our guest. We are glad you found our location convenient, our rates reasonable, and our property clean. We appreciate your feedback on how we can improve your next stay. We hope to serve you again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Feb 12, 2024
Thank you for your five star rating. We are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Douglas, Indian Trail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to Interstate 81 - restaurants and shops are in walking distance.
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 18, 2024
Thank you for your kind review. We are delighted you enjoyed your stay and hope to welcome you back for another great stay in the future.

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 11, 2024
Thank you for being our guest and for taking the time to rate your experience. We hope to see you again soon and hope your next stay is even more pleasant than the last.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 10, 2024
It was a pleasure having you as our guest and we appreciate your feedback. We hope to see you back again soon!

10/10 Excellent

benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 10, 2024
Thank you for being our guest and thanks for your "perfect 10" rating of your experience. We are delighted you enjoyed a great stay and hope to be of service again soon!

8/10 Good

SUZETTE

Liked: Cleanliness, staff & service, room comfort
would stay again
The room was quiet and clean. Doors and trim need updating but the rest of the room looked remodeled. Breakfast was better than most free breakfast. There was a nice selection. Pet fee was reasonable compared to many hotels.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Jan 10, 2024
Thank you for choosing our hotel. We are glad you found your room quiet and clean, our breakfast offerings to your liking, and our pet fee reasonable. We hope to welcome you back the next time you are in the area.

8/10 Good

Wendy

Traveled with family
Honestly, this time our stay was just OK. The room didn't feel as clean and the carpet looked grimy. The night clerk was very nice, but the morning clerk was a little grumpy. The breakfast was very good though.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Jan 10, 2024
Thank you for taking the time to leave a review. It is never easy to hear that a guest's stay was just okay as we aim to exceed expectations. We appreciate your feedback and will use it as we make improvements to the hotel.

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Jan 30, 2024
Thank you for rating your stay. We are glad you enjoyed your stay and hope to welcome you back soon.

6/10 Okay

Peter

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Jan 10, 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope to provide you with a superior stay in the future.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Bed comfy a few crumbs on the floor but quite nice for price
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 5, 2024
Thank you for choosing our hotel. We are glad you found our beds comfortable and our rates reasonable. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Friendly
We were traveling for the holidays and at the last minute needed to include pets. The Country Inn was very helpful and the room seemed designed to allow pets and owners the best of both worlds.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Jan 3, 2024
Thank you for your kind review. We are delighted you enjoyed your stay. We take pride in being a pet friendly hotel as we understand how important it is to find quality lodging when traveling with pets. We trust all other aspects of your stay exceeded your expectations and hope to welcome you back soon.

6/10 Okay

Ryan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Jan 3, 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

2/10 Terrible

James, Skaneateles

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Paint was chipped off molding, toilet bowl under rim not cleaned, dirt under sheets, caulking cracked, breakfast area too small. Porcelain in tube chipped. Cant understand how 1000 reviews averaged 8.8/10.
Stayed 1 night in Dec 2023
Response from La'Trell Owens, GM on Dec 31, 2023
Thank you for staying with us. Sorry for the inconveniences during your stay, we are training every day to ensure this will not happen again. Hope you will give us another chance in the New year. Happy New Year. I have noted all the concerns and we train and fix all areas.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 28, 2023
Thank you for taking the time to rate your experience. We are pleased you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 28, 2023
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean stop on the way home. Plenty of dinning options close by. Easy on and off I81
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 27, 2023
Thank you for being our guest. It was our pleasure to provide you with clean accommodations and a convenient location. We hope to welcome you back in the future.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sarah Holliday on Feb 12, 2024
Thank you for rating your stay. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

benjamin s

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 27, 2023
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 27, 2023
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.

10/10 Excellent

Jocelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and we had a quite night rest. Breakfast was good with plenty of healthy options.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 20, 2023
Thank you for your kind review. We are glad to know you enjoyed clean accommodations and a quiet stay. We are also glad you found our breakfast offerings to your liking. We hope to welcome you back in the future.

10/10 Excellent

Kay

Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 20, 2023
Thank you for taking the time to rate your stay. We are glad you had an enjoyable experience and hope to serve you again in the future.