Exterior

Reviews of Hampton Inn Front Royal

2.5 out of 5
Hampton Inn Front Royal
9800 Winchester Rd, Front Royal, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1004 reviews" "
Rating 8 - Good. 302 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Brittany

Traveled with partner
Disliked: Amenities, property conditions & facilities
Currently under construction and would have been nice to know before I booked that the pool was closed. They did message to say so and that the front door was closed during the day but it was still a pain and I would have rather booked elsewhere since we chose this location because of the pool. That being said, room was clean. Location was convenient to Shenandoah.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have found that Hampton Inn suits out agendas. Clean, friendly, safe, amenities and price. Well satisfied and will stay with Hampton on our next trip which is already booked with Hampton. Many thanks.
Stayed 2 nights in Mar 2024

10/10 Excellent

dana, Grafton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, the hotel and room were very clean. The bed was amazingly comfortable. There was a 'hum' in the room, not sure if it was the heater or what, but it was like 'white noise' and it lulled both my husband and myself right to sleep ☺
Stayed 1 night in Feb 2024

2/10 Terrible

Patrick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room and no working pool.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facilities were great.
Stayed 1 night in Feb 2024

8/10 Good

Donna

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness
W
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl

Average. Would be better if they had some rooms that were NOT pet friendly.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer, Woodside

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice and clean property with some construction happening upon arrival. No sound was heard from the room. Breakfast was nice and decent. The pet fee was a bit high, but otherwise it was a good stay.
Stayed 3 nights in Dec 2023

8/10 Good

Carol

Liked: Staff & service
Bathrooms need a face lift, doors cracked & chipped. Found a live critter on the window sill. Lingering smell in the room
Stayed 1 night in Dec 2023

10/10 Excellent

kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property is going through renovations but staff & workers were very friendly & helpful. Room is very clean. Right off the highway so very convenient. Would stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bill And Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovating wasn’t at all inconvenient or noisy. Honestly didn’t even notice save for having to us a different exit door than the one I used when I checked in Decent breakfast. Good oatmeal, waffles making machine, eggs, bagels (good ones), yogurt. Etc. Room was comfortable and quiet
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I think room was relatively clean. Light bulb flashed multiple times but they replaced when reported. We had a pet and we were charged 3 times pet fee accidentally and this was refunded to us when we called the hotel afterwards. I would suggest checking your bill before checking out.
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan T

Traveled with family
Liked: Cleanliness
Check in was easy, front desk was terrific. Gave us great recommendations. Hotel is under construction but room was fine
Stayed 1 night in Nov 2023

6/10 Okay

Josephine

Bad location
Stayed 3 nights in Nov 2023

6/10 Okay

Anthony Joseph

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty, worn out , smelled liked cigarrettes, Under Construction
Stayed 1 night in Nov 2023

4/10 Poor

Diana

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room rates seem too high for an old hotel. Hotel needs a major renovation.
Stayed 5 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remodeling but fine service....
Stayed 1 night in Oct 2023
Response from Nikki on Nov 7, 2023
Hi Norman!Thank you so much for your feedback about your recent stay at Hampton Inn. We are so glad to hear that you found our service to be excellent, even though we are currently undergoing renovations.We understand that construction can be disruptive, and we apologize for any inconvenience it may have caused you. We are working hard to renovate our hotel and make it even better for our guests, and we appreciate your patience during this time.We are committed to providing our guests with a positive experience, and we are glad to hear that you were satisfied with our service. We will continue to work hard to provide our guests with the best possible experience, even as we renovate our hotel.We hope that you will come back and stay with us again in the future. In the meantime, please take care and have a wonderful day.Sincerely,Hampton Inn TeamP.S. We hope that you will have a chance to see our new and improved hotel on your next visit!

8/10 Good

Lakeisha

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

10/10 Excellent

Stephen A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory D

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Despite major remodeling taking place, the hotel was still a nice place to stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, conveniently located, friendly staff, nicely furnished room
Stayed 1 night in Oct 2023

10/10 Excellent

diane

Liked: Cleanliness, staff & service
Staff was attentitive and friendly. Property is undergoing a renivation.
Stayed 1 night in Oct 2023

10/10 Excellent

Shiqiang, Eagleville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice despite renovation
I had a great stay. This will be my 4th time. Good friendly staff, great breakfast. There was quick refill during breakfast and coffee. There was renovation to the front entrance. They were helpful in making sure we were durected to alternative entrance and exit. I hope to come back next year to see the renovation.
Stayed 3 nights in Oct 2023

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I loved the customer service and convenience to the national park. The construction was quite an eye sore and the meat and eggs served at breakfast did not taste good.
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and rooms were large and comfortable. Good breakfast. Nice and hot with a large variety. Will definitely stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

nancy

Traveled with family
Liked: Amenities
Property is under renovation but it did not affect the room or the service.
Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Stayed 1 night in Oct 2023

6/10 Okay

Martha

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Had issues with the keycard working. The room smelled and was in need of some TLC
Stayed 3 nights in Oct 2023

10/10 Excellent

Dileep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is renovation to the front side of the property which blocks the front doors during the day.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is at 3pm, but at about 3:30pm my room was still not ready. The staff is friendly and pleasant to work with. This is one of the few hotels I've stayed in where the bed wasn’t so hard that i toss and turn all night and wake up with an aching back. In fact, I slept very comfortably! The free breakfast has a wide variety of options. They were out of knives though, so I had to spread my cream cheese with the back of my spoon. I noticed in the bathroom mirror that the overflow hole for the sink was pretty nasty. Most folks probably wouldn't think to scrub there. I didn't until I saw the reflection in the mirror! There is currently some remodeling going on at the hotel. Other than seeing the equipment and partially completed construction, this was not an inconvenience. I booked the room about 6 months prior to my stay and didn't know about the remodeling until I arrived. Overall, this was a relaxing place to stay. I visit the area annually and definitely book here for my next visit!
Stayed 3 nights in Oct 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible and clean. They are doing some remodeling so not convenient for loading and unloading
Stayed 1 night in Oct 2023

4/10 Poor

Carter

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Uncomfortable bed, poor pillows, Uncomfortable chairs in rooms
Stayed 3 nights in Oct 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. The breakfast was very good too. They were having some work done on the front of the building, so we had to use the back door to leave and there was a flight of stairs. We managed it and we realized it was temporary. The location is okay. It's off of a highway, but our room was quite.
Stayed 1 night in Oct 2023

6/10 Okay

Maureen C

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location to N P good.
Stayed 1 night in Oct 2023

10/10 Excellent

Alain

Great place to stay. Breakfast was perfect
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph, Roanoke

Stayed 1 night in Oct 2023

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean. No problems.
Stayed 1 night in Sep 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Front Royal
Nice stay and the breakfast is very good. Loved the spacious bathroom.
Stayed 2 nights in Sep 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The female at the counter late Thursday night, Sept 21, was very pleasant.
Stayed 2 nights in Sep 2023