Ratings based on 199 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Posted Apr 3, 2018
Good, clean hotel. Good amenities, friendly, efficient staff. Very quiet.
Comment from Hotel Management
Apr 3, 2018 by Rick Ferree, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found our Staff and Hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2018
Nice, clean, comfortable. Chose it for proximity to the venue of the event we were attending.
Comment from Hotel Management
Apr 3, 2018 by Rick Ferree, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found our Staff and Hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2018
We had a very nice stay and breakfast was excellent and was not included In room price.
Comment from Hotel Management
Apr 3, 2018 by Rick Ferree, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found our Staff and Hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
1 out of 5
by A verified traveler

Horrible experience

Posted Mar 19, 2018
It was an unenjoyable stay Will not stay in this hotel again
Comment from Hotel Management
Mar 27, 2018 by Rick Ferree, General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Please contact me direct at the email or phone if there is anything else we can do for you at this time. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Everything

Posted Mar 19, 2018
This hotel was very nice, clean and right next door to a Glory Days restaurant. Convenient to shopping mall and to Walmart and all of those types of stores.
Comment from Hotel Management
Mar 29, 2018 by Rick Ferree, General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Staff

Posted Jan 10, 2018
All my encounters with the staff were great. They were very accommodating and friendly. I wish I could remember all their names especially the ladies at the front desk and the lobby bar. The breakfast omelets that the big man made were fantastic and the food we ordered for dinner to take back to the room was also great. We will return soon.
Comment from Hotel Management
Jan 15, 2018 by Rick Ferree, Hotel Management
Thank you so much for taking the time to review The Hilton Garden Inn Winchester! I am so glad to hear you had a memorable stay with us and found not only our staff wonderful but the food fantastic as well. I will be sure to pass along your kind words and cannot wait to welcome you back!
5 out of 5
by Dennis

Loved it

Posted Dec 9, 2017 on Hotels
Beautiful hotel. Great people.
Comment from Hotel Management
Jan 10, 2018 by Rick Ferree, Hotel Management
Thank you so much for your wonderful review! I am so glad you enjoyed our hotel and found the staff warm and inviting. We hope to see you again in the future if ever you are in the Winchester area again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Winchester, Va

Beautiful hotel and awesome night staff.

Posted Nov 19, 2017
I stayed at this hotel with my special needs son. He woke up in the middle of the night anxious and wanting to return to his group home. At 3am I took him back and returned to the hotel very exhausted and emotional. Christy the night staff spoke at length with me sharing her positive and reassuring words. Helped me more than she will know. So for me this was an excellent visit.
Comment from Hotel Management
Nov 27, 2017 by Rick Ferree, Hotel Management
Thank you for taking the time to review The Hilton Garden Inn Winchester. I am so glad you had such an excellent visit and that the staff was caring to your specific needs. I will be sure to pass on your kind words to Christy and let her know how positive and reassuring she was to you. We hope you will visit us soon!
5 out of 5
by A verified traveler from New York

Hotel was centrally located in town and the best

Posted Nov 17, 2017 on Orbitz
Pros: everything
Cons: Room service for breakfast
Location: no issues
The staff was very nice. I asked for early check-in because I had to get ready for my presentation and they were very accommodating. I had enough time to relax for awhile after my long drive from New York. The room was clean and the food was great. i will always make it a choice when in town. Thank you Patricia
Comment from Hotel Management
Nov 30, 2017 by Rick Ferree, Hotel Management
Thank you so much for taking the time to review The Hilton Garden Inn Winchester! I am so glad to hear you found the staff very accommodating to your needs and that you had a wonderful experience all around. I hope your presentation went well and that you will let us welcome you back in the future!
2 out of 5
by A verified traveler from Sanford NC

expected more of a hilton

Posted Oct 28, 2017
Pros: the breakfast
Cons: the rooms didn't compare to other hotels we stayed for less money
Location: good location
It's right next to a train track. Did not appreciate the sound of a whistle blowing train sounding like it was coming thru the room at 3:00 am. No ventalater in the bathroom and the in room coffee maker didn't work.
Comment from Hotel Management
Nov 9, 2017 by Rick Ferree, General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.