Ratings based on 478 Verified Reviews

4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great, clean, convenient and friendly.

Posted Dec 16, 2017
Nice work. Nothing fancy but a touch above what you would expect from a basic hotel.
Comment from Hotel Management
Dec 16, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from bessemer,pa

Nice hotel

Posted Dec 9, 2017
Very nice place. Lounge,gym and pool. I would definitely stay there again.
Comment from Hotel Management
Dec 11, 2017 by Manager, Hotel Management
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Posted Nov 27, 2017
Quick overnight stay...quiet..desk clerks pleasant and efficient.
Comment from Hotel Management
Nov 27, 2017 by Manager, Hotel Management
It was our pleasure to provide you such a wonderful experience. Please do come see us again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Upstate NY

Really nice hotel with excellent staff

Posted Nov 23, 2017
Everyone was kind and accommodating. For my trips to SC from NY I will definitely stay at this hotel again!
Comment from Hotel Management
Nov 24, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
It was awesome! Way more than we were expecting it to be.
Comment from Hotel Management
Nov 18, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 11, 2017
Very clean rooms and friendly front desk staff. Close to downtown.
Comment from Hotel Management
Nov 11, 2017 by Manager, Hotel Management
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

Nice hotel

Posted Oct 30, 2017
Hotel was very clean and bed was super comfy!! We stayed here after going to a Halloween party so we wouldn’t have to drive home. Staff were very friendly and check in was a breeze.
Comment from Hotel Management
Oct 30, 2017 by Manager, Hotel Management
Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses so thank you for the comments regarding our staff and bed. I hope you will return to enjoy a memorable and exceptional experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

How convenient

Posted Oct 24, 2017
Having checked all the other stays that are closer I couldn't seem to get a room. I called and staff was courteous . Turns out I love this place & I've made it my personal personal napkin
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
I appreciate that you've taken the time to bring this to our attention. We truly value the feedback regarding our staff and room. We hope to someday see you again to enjoy our Hotel and hospitality.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
We enjoyed our stay. The only complaint would be that I requested a smoking room and got a non smoking room.
Comment from Hotel Management
Oct 13, 2017 by Guest Relations Manager, Hotel Management
I apologize for the problem with the accommodation. Your feedback will be called to the attention of our staff on duty to verify what took place that you were given a non smoking room as you requested for the other. I am sorry for the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Above and beyond

Posted Sep 28, 2017
Desk worked hard for a very early check in. Succeeded.
Comment from Hotel Management
Oct 3, 2017 by Manager, Hotel Management
We are so pleased to hear that you enjoyed your stay here at Holiday Inn Historic Gateway Winchester. It was a real pleasure having you as our guest. We are all thrilled to read your kind review. We hope to see you again.