Ratings based on 947 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Construction site!

Posted Sep 11, 2017
Hotel is under a major redo and we had no warning ahead of time. Workmen using power tools at 7 AM Sunday morning.
Comment from Hotel Management
Sep 14, 2017 by Front Desk , Hotel Management
Thank you for your feedback. We do apologize for the construction sounds and did not anticipate any early renovations. We will address this will the team immediately.
3 out of 5
by A verified traveler from Middle River, Maryland

It was OK....but

Posted Sep 4, 2017
I would have liked to known that this hotel was currently being remodeled before I made my reservation. During my stay the satellite tv was not working, I was later told that there was a problem with the satellite tv provider. I was surprised to find that the continental breakfast was minimal. They had video games in the lobby for the kids to play, but were not working. When I initially saw this property on Expedia I was impressed with the past customer satisfaction. No soap in the shower. They did have a shampoo dispenser in the shower but it's condition wasn't what I was expecting from a highly rated hotel. There was also some type of dispenser bracket in the shower, but had nothing on it (See photo). Lastly, there is a frosted glass full length window in the shower. On one side of the window is the shower and on the other is the sleeping area. While taking a shower, I glanced at the window and saw my 5 year old grandson watching me (something that has probably scarred both of us for life). As I said, the window is frosted but in my opinion shows too much of the person in the shower. I later had my clothed daughter stand in the shower while I took a photo of the window from the bedroom area. I really don't like having to give this property a negative review, but I was a bit disappointed.
Comment from Hotel Management
Sep 6, 2017 by Jess , Hotel Management
Hi Anthony, I am very sorry that you had issues with your TV while staying with us, please advise we were working closely with our provider to fix this issue. As for the not operational video games and dispenser in the shower, thank you for bringing it to our attention so that we can alert the maintenance staff. We do hope that when we are fully renovated that you stay again if you get the opportunity, so that you can see all our hard work!
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland, oh

Under construction

Posted Aug 27, 2017
The hotel is currently undergoing a renovation but once it is done it is going to be a pretty nice place to stay. The room we were in was already renovated and was very nice. Bed was comfortable and the furnishings were what you'd expect. The hallways and lobby area though were not done (unfinished drywall, exposed electrical, tarped off areas, etc.). Hotel staff said it should be done by November. We were only there for one night so I don't know if it is loud when they are working. I'd definitely come back once the renovations are done.
Comment from Hotel Management
Aug 29, 2017 by Lani P, Hotel Management
Thanks Chris! Yes, please come see us again. We think you'll love the finished product!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
Excellent location and price, I had really nice experience
Comment from Hotel Management
Jul 31, 2017 by Jess, Hotel Management
Thank you so much for taking the time to share your positive experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Large Clean Room. Nice amenities.

Posted Jul 15, 2017
Room was larger than most hotels in this category. High ceilings. Nice amenities, gym. Only criticism was that our room had excess wear and tear on some of the wall coverings and headboards.
Comment from Hotel Management
Jul 31, 2017 by jess, Hotel Management
Thank you so much for taking the time to share your experience! I am sorry for the condition of your room - We have noticed the wear and tear and because of this have recently begun renovations on site! Please come back and enjoy our new facility when it is finished!
4 out of 5
Recommended
for Everyone
by A verified traveler from Albany NY

Easy access with great location off the highway.

Posted Jul 5, 2017
Pros: Large comfortable room. Staff was pleasant. Dogs were allowed. Seemed very family friendly. Price was great! WIFI was good.
Cons: Parking was a little tight for my full sized pickup truck but manageable.
Location: Just off I-81 in Winchester, Va. Easy access to restaurants, medical center and historic sites.
Large comfortable room. Staff was pleasant. Parking a little tight for my pickup truck. Dogs were allowed. Seemed very family friendly. Price was great!
Comment from Hotel Management
Jul 15, 2017 by Lani P, Hotel Management
Thank you for your positive feedback! I am thrilled that you (and your fur babies) enjoyed our spacious rooms and convenient location!
3 out of 5
by A verified traveler from DC

Needs a deep cleaning and attention to details!

Posted Jul 1, 2017
Room looks worn, needs a deep cleaning, attention to the details: clean the corner, did the broken corners, fill in the scratches, air out the rooms! Please don't put a client who doesn't come w a pet on the pet floor.
Comment from Hotel Management
Jul 15, 2017 by Lani P, Hotel Management
Thank you for your feedback regarding your recent stay with us. We are scheduled for renovation at the end of July and are very excited!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel option for the location

Posted Jun 28, 2017
Pros: Location
Cons: Updating carpets and bathrooms
Location: Great location, easy access to the highway and close to the places we were visiting.
Very nice location close to the areas we were visiting. The room was spacious and comfortable, but it looked a little run down and the shower didn't look too clean (hard to tell because of black tile).
Comment from Hotel Management
Jun 29, 2017 by Lani P, Hotel Management
Glad to hear you had a great time! We are entering renovations very soon. Hope to see you again in the future!
4 out of 5
by Hawa

Great hotel

Posted Jun 21, 2017 on Hotels
I loved it.
Comment from Hotel Management
Jun 29, 2017
Thanks! Have a great day and come see us again soon!
4 out of 5
by Roy

Funky (in both good and not so good ways)!

Posted Jun 19, 2017 on Hotels
Aloft in Winchester has been a regular stop for me during the past few years as I drive from Texas to Maine. In the past, the cost has been less than other hotels in the area and the funkiness (in a good way) of the building and rooms has been enticing. This time, it was just OK. The remote for the TV in the room didn't work, I realized (for the first time?) that there are no ice machines on any of the floors (ice is available in the lobby area only), and the place is starting to show its age (not in a good way). I will probably continue to stay here...but might also check other, less funky, but less expensive options in the area as well before booking.
Comment from Hotel Management
Jun 21, 2017
Thank you for your feedback regarding your recent stay. We are scheduled to begin renovations at the end of summer and we this you will be very pleased with the improvements! We hope you will consider staying with us again in the future!