Exterior

Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
140 Costello Dr, Winchester, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 414 out of 1001 reviews" "
Rating 8 - Good. 360 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

William E

Liked: Staff & service
Wish they served hot breakfast
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi William,Thank you for sharing your feedback with us. We appreciate your suggestion regarding breakfast offerings. We understand that a hot breakfast can enhance the guest experience, and we will certainly take your feedback into consideration as we continue to improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, staff & service
Toilet flooded three times. The first time I was just given a plunger. The second time maintenance came and did nothing. The third time we were moved to a different room by a very rude staff member, who I also witnessed being rude to other guests. Both rooms had fruit flies. I probably won’t stay there again.
Stayed 11 nights in Mar 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Jessica,It is deeply concerning to hear about the toilet flooding incidents and the lack of appropriate assistance from our staff. Please know that we take your feedback very seriously, and we are addressing these issues with our maintenance and housekeeping teams to ensure that incidents like these do not occur in the future. Additionally, we will be providing additional training to our staff to ensure that all guests are treated with respect and courtesy at all times. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Domingo

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Domingo,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you for choosing Quality Inn & Suites near Six Flags, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

William E

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times & it’s been comfortable. Too bad they don’t have hot breakfast anymore, but there a couple restaurants very close
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello William E,We appreciate your loyalty and feedback on our breakfast options. Our location near dining establishments aims to offer guests convenience and variety during their stay. For further concerns or suggestions, feel free to reach out to our management team.

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
close to costco
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 4, 2024
Hi Leon,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Carmen

Traveled with partner
In french: les robinets de la douche sont brisés. Les tapis aux sols ont beaucoup de taches. Plancher salle de bain pas propre . Le fauteuil pas propre.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 2, 2024
Hi Carmen,Thank you for your feedback regarding your recent stay at our hotel. The broken shower faucets, stained carpets, and cleanliness issues in the bathroom and with the furniture are unacceptable shortcomings. Please know that we take your feedback seriously and will address these issues immediately with our maintenance and housekeeping teams to ensure that our standards are upheld and that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Friendly. Clean rooms. Very good rates.
Stayed 6 nights in Mar 2024
Response from Guest Relation Management on Apr 2, 2024
Hi Bonnie,Thank you so much for your kind words! We're thrilled to hear that you had a positive experience during your stay with us. Providing excellent service, clean accommodations, and competitive rates are our top priorities, and we're delighted that we met your expectations in these areas. We truly appreciate your feedback and your recognition of our staff's friendliness and dedication to cleanliness. It means a lot to us, and we'll be sure to share your compliments with our team. Thank you for choosing to stay at Sleep Inn & Suites Winchester, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Serena

Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Apr 11, 2024
Hi Serena,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable. Room size was good. Breakfast was good not great.
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Nancy,We're glad to hear you found our beds comfortable and enjoyed the room size. We value your feedback on our breakfast and will share it with our team for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly people.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Kenneth,We are pleased to hear you found our hotel to be clean and our staff friendly. Your feedback is greatly appreciated. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, Clean place to stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Christine,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel to be clean and enjoyable during your stay. We strive to provide a comfortable experience for all our guests and look forward to welcoming you back in the future.

8/10 Good

Manon

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Manon, We appreciate you choosing to stay with us! If there is anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another wonderful experience!

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Sabrina, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 14, 2024
Hi Timothy,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Sleep Inn & Suites Winchester. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Good

LeeAnn, Milford

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a decent hotel. Room could use a bit of updating and deep cleaning. Gym facilities were usable, but some equipment was in need of serious repair and updating.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 7, 2024
Hi LeeAnn,Thank you for sharing your feedback with us. We're glad to hear that you found your overall experience at our hotel to be decent. Your feedback about the need for updating and deep cleaning in the rooms as well as the need for repairs and updates in the gym equipment will be shared with the relevant teams for immediate action. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 5, 2024
Hi Catherine,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you for choosing to stay at Sleep Inn & Suites Winchester, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

James

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated. Tub needs to be refinished. Couldn’t shut water off so we had to listen to it all night. No clock. Only one light worked. Bathroom fan sounded like it was going to disintegrate. Disgusting experience. Assistant Manager was very empathetic to a pathetic situation.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello James,We appreciate your feedback and apologize for any inconveniences during your stay. Your comments will be shared with the team for future improvements. Feel free to reach out to management for any further assistance regarding your experience.

10/10 Excellent

Todd

Liked: Cleanliness
Close to the highway clean good price
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 23, 2024
Hi Todd,Thank you for your feedback! We're delighted to hear that you found our hotel to be conveniently located close to the highway and that you appreciated the cleanliness and value for the price. Providing a clean and affordable stay for our guests is important to us, and we're glad that we met your expectations in these areas. Thank you for choosing to stay at Sleep Inn & Suites Winchester, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 21, 2024
Hi Caroline,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We appreciate you choosing to stay at Sleep Inn & Suites Winchester and hope to have the chance to welcome you back in the future.

10/10 Excellent

Cora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and the staff was very friendly.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 16, 2024
Hi Cora,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel to be very clean and that our staff was friendly and accommodating. Providing a clean and welcoming environment for our guests is a top priority, and we're glad that we met your expectations in this regard. Thank you for choosing to stay at Sleep Inn & Suites Winchester, and we look forward to welcoming you back again soon!

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Juanita,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay at Sleep Inn & Suites in Winchester. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 Okay

Logan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was an easy check in but the actual hotel property wasn’t that nice. The hotel is a little dirty looking
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Logan,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and apologize if our property did not meet your expectations in terms of cleanliness. We will definitely take your feedback into consideration as we continue to improve our hotel facilities.

8/10 Good

Cliff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Cliff,Thank you for your positive feedback! We're delighted to hear that you had a satisfactory experience during your stay with us. We strive to provide excellent service and ensure our guests have a comfortable and enjoyable visit. If you have any future queries or need assistance, please don't hesitate to reach out.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool was nice. Everyhing seemed fine, for the most part. My room was a mixed bag. Carpet was new and bed was very comfortable. However, walls need a fresh coat of paint and desk needs to be replaced or refinished.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 31, 2024
Hi Glen,Thank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that you enjoyed the indoor pool and that overall, your experience was positive. It's great to know that you found the new carpet and bed to be comfortable. Providing a restful and enjoyable stay for our guests is a priority, and we're glad that these aspects met your expectations. We also appreciate your constructive feedback about your room. Ensuring that our accommodations are well-maintained and comfortable is important to us, and we will address your concerns promptly to make the necessary improvements. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Claude

Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Claude,Thank you for choosing our hotel for your stay. We appreciate your rating and are pleased to hear that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

ASHLEIGH

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello ASHLEIGH,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and create memorable moments for our guests. Should you have any further feedback or require any assistance, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another amazing stay.

6/10 Okay

Ian

Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 30, 2024
Hi Ian,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Okay

Sherry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The sink and toilet was clogged up. The shower was very very low.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Sherry, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Our team will promptly address the plumbing issues to ensure a more satisfactory experience for our future guests.

6/10 Okay

Patricia

Traveled with group
If you’re looking for a well priced bed for one night, you could stop here. The room is very dated and the room needs a lot of deep cleaning but if it is a short stay and you’re looking for a cheap place to stay, this would be it.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Patricia, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments and will take them into consideration for future improvements. Our priority is to provide comfortable accommodations at a competitive price. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Katrina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon Check-in, the desk clerk was rude, rolled eyes and didn't make eye contact. Upon entering the room, we found dirty towels in the bathroom and the tub filthy! The room smelled and the sink in the "kitchen" area was dirty. I went down to the same rude staff to ask for a different room and got a big sigh and roll of the eyes and no apologies. Just a new set of door keys slapped in front of me. Thankfully at the checkout the, the staff member was pleasant and gave me a whopping $20 discount.
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Katrina,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address this with our team to ensure that our staff is providing a welcoming and courteous service to all guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Awesome property! Will definitely be staying again!
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Nicole,Thank you so much for your positive feedback! We're thrilled to hear that you had an awesome experience at our property. Providing excellent service and a comfortable stay for our guests is our top priority. We value your input and look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tres bien
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Richard,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Commentaires
Nous n’avons même pas séjourné tellement que la 1iere chambre était sale et mobilier abimé. La 2e chambre en échange de la 2e, tapis sale, et bouteille d’alcool sous le matelas. Les tapis des corridors étaient très sales et l’ascenseur également. Nous avons alors décidé Fede quitter et de trouver un autre hôtel.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. Please be assured that your feedback is being taken very seriously, and we will conduct a thorough inspection and cleaning of the rooms, including addressing any damage to furniture. Our housekeeping team will also ensure the cleanliness of the carpets in the corridors and elevators. We understand the importance of providing a clean and comfortable environment for our guests, and we appreciate your patience and understanding as we work to rectify these issues. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun party
We had a good stay it was a lot of fun. The rooms are nice it could be a little cleaner, dust on the running boards, little things like that. We stayed there for my child's birthday party. The kids had fun swimming and having a sleep over there. It made for a fun party.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 31, 2024
Hello Guest,Thank you for sharing your experience with us! We're delighted to hear that you had a good stay and that your child's birthday party was a success. It's fantastic to hear that the kids had fun swimming and enjoying a sleepover at our hotel. Creating memorable experiences for our guests, especially during special occasions like birthdays, is what we strive for. We also appreciate your feedback regarding the cleanliness of the rooms. We will address this with our housekeeping team to ensure that we maintain the highest standards of cleanliness for all our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed and reasonable breakfast.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Elizabeth,Thank you for choosing our hotel and sharing your positive feedback on our comfortable beds and breakfast offerings. We strive to provide a pleasant experience for all our guests and it's rewarding to hear that you enjoyed these aspects of your stay. We appreciate your support and hope to welcome you back in the future for another enjoyable visit.

6/10 Okay

Sonnie

Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Sonnie,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit.

10/10 Excellent

Ilenne

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Ilenne,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a great experience with us. We appreciate your patronage and hope to welcome you back in the future.

6/10 Okay

Shaun

Disliked: Cleanliness, property conditions & facilities
First room was dirty wasn’t even cleaned
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 31, 2024
Hi Shaun,Thank you for your feedback regarding your recent stay at our hotel. Please be assured that we take your feedback seriously, and we are investigating this matter to understand how such an oversight occurred. We understand the importance of a clean and welcoming environment for our guests, and we are committed to ensuring that such issues do not happen in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Jonathan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Decent overall, but room for improvement.
Overall, I would say the stay was decent. The building has some minor maintenance issues such as obvious damage and slow drains we noted. The bed was also a bit softer than we liked, and the mattresses and some of the furniture could use replacement. Overall, the room was clean, with the exception of the couch and pull-out bed. A dirty and ripped sheet had been left on the pull-out bed. When brought to the front desks attention a semi-functional can of disinfectant and fresh sheets were provided, although the room was lacking a blanket for the pull-out bed. Climate control worked correctly, and breakfast was pretty good and had a nice selection of items. For the right price I would stay again for a night or two, if I was going to have to have a longer stay I do think I would look elsewhere.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 28, 2023
Hi Jonathan,Thank you for taking the time to provide detailed feedback about your recent stay with us. We are glad to hear that the climate control worked correctly and that you found the breakfast to be pretty good with a nice selection of items. Your feedback regarding the minor maintenance issues and the condition of the mattresses and furniture is valuable, and we will work to address these concerns promptly to enhance the overall guest experience. We appreciate your input, and we hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.

10/10 Excellent

John D.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 27, 2023
Hi John,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 28, 2023
Hi Kelly,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Okay

Caroline

Traveled with family and small children, Traveled with partner
Liked: Staff & service, amenities
Broken room key Shower wasn’t fully cleaned and had a leak
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 27, 2023
Hi Caroline,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and we will address these issues promptly to prevent any recurrence. Our maintenance and housekeeping teams will be alerted to ensure that all aspects of our guests' experiences meet the high standards we aim for. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

Caroline

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 16, 2024
Hi Caroline,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

8/10 Good

Mor

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi Mor,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean.
Check-in was easy. Conveniently located. Older hotel but clean and comfortable. Definitely worth it for the price.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi Doreen,Thank you for sharing your feedback with us. We're pleased to hear that your check-in was easy and that you found our hotel conveniently located. Your acknowledgment of our hotel being older but clean and comfortable is appreciated. Providing a seamless check-in experience and ensuring a clean and comfortable environment are priorities for us, and we're glad to know that we met your expectations in these aspects. We value your input and hope to have the opportunity to welcome you back for another positive experience.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. We enjoyed the free breakfast in the morning as well.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Richard,Thank you for your positive feedback! We're glad to hear that you found our hotel clean and quiet. It's great that you enjoyed our complimentary breakfast. We aim to provide a pleasant experience for all our guests.

6/10 Okay

Ellen

Disliked: Staff & service, property conditions & facilities
For the price it was ok and I would stay again if necessary but the bathroom floor was so sticky, the toilet seat was old and pealing paint. When I went to get ice the minute I opened the door there was and of pot. I looked in the stairwell for the ice machine and the smell of pot out there just about knocked me over. There was no tv channel guide! And that ice machine I mentioned, was disgusting. Looked like it had not been cleaned in 6 months.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 22, 2023
Hi Ellen,Your feedback is invaluable, and we take it seriously as it helps us identify areas for improvement. Please be assured that your comments have been shared with the relevant departments, and we will take immediate action to rectify the issues you raised. We appreciate your feedback and the opportunity to improve, and we hope to have the chance to better serve you in the future.

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
There was hair left in the bathtub and it wasn't cleaned. This is NOT typical for this hotel.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 22, 2023
Hi Lisa,Thank you for your feedback regarding your recent stay at our hotel. We take your feedback seriously and will address this issue with our housekeeping team to ensure that such oversights do not occur in the future. Your satisfaction is our priority, and we appreciate your understanding. Thank you for bringing this to our attention, and we hope to have the chance to better serve you in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 20, 2023
Hi Lisa,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updates but ok for a night
Needs sprucing up. Good for a night. Hasn't been renovated in years. Stains on rugs and lampshades. Stair treads are cracked in the stairwell and have duct tape or screws holding them in place. Woodwork has chipped and discolored paint throughout the building, and our room. Ok breakfast. Woman at the front desk was pleasant upon check-in.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hello Guest,Thank you for taking the time to share your feedback about your recent stay with us. It's heartening to know that the woman at the front desk was pleasant during your check-in. We will share your positive feedback with our team and use it as motivation to enhance our overall guest experience. Your comments are taken seriously, and we will conduct a thorough review to identify areas for improvement and address these issues promptly. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.