10 restaurants, lunch, dinner served; American cuisine
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Reviews of The Black Bear Lodge at Stratton Mountain Resort

3 out of 5
The Black Bear Lodge at Stratton Mountain Resort
5 Village Lodge Road, Stratton, VT

Reviews

7.4

Good

Rating 10 - Excellent. 227 out of 829 reviews" "
Rating 8 - Good. 288 out of 829 reviews" "
Rating 6 - Okay. 181 out of 829 reviews" "
Rating 4 - Poor. 91 out of 829 reviews" "
Rating 2 - Terrible. 42 out of 829 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

MINHHUE

Traveled with partner
Liked: Staff & service
Dated room with old carpet . Bathroom is newer and nice . Can hear noice in the hallway. Breakfast is average . Only stay for the convenience of walking distance to the lift (less than 10 minutes. There are shuttle bus to the base every 15 minutes.
Stayed 1 night in Apr 2024
Response from Dallas on Apr 18, 2024
Thank you for your honest feedback. We appreciate your comments and love to hear you were still able to enjoy your stay with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is convenient. Room is clean and room. Rooms do not have a refridgerator. Restaurant has a limited menu, somewhat pricey.
Stayed 1 night in Apr 2024
Response from Dallas on Apr 13, 2024
We're glad to hear you enjoyed your stay with us! We appreciate your honest feedback and look forward to the possibility of serving you again!

8/10 Good

Jerry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people. Very convenient.
Stayed 1 night in Apr 2024
Response from Dallas on Apr 8, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to mountain. Great shuttle.
Stayed 3 nights in Mar 2024
Response from Dallas on Apr 6, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again, if you choose to!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay in the town!
Stayed 2 nights in Mar 2024
Response from Dallas on Apr 1, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Dallas on Apr 1, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Reino ray

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 3 nights in Feb 2024
Response from Dallas on Mar 11, 2024
We're glad to hear you enjoyed your stay with us! We look forward to serving you again!

4/10 Poor

Danielle, Rutherford

Traveled with group, Traveled with family
Liked: Amenities
Black Bear Inn is a fantastic place to stay. A bit overpriced, but super close to stratton mountain
Stayed 2 nights in Feb 2024
Response from Dallas on Feb 25, 2024
We're glad you enjoyed your stay with us and thank you for your honest feedback.

6/10 Okay

Stephen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
room had no safe, fridge, microwave or coffee pot. Tub very slippery with no rubber shower mat. Breakfast was good however.
Stayed 3 nights in Feb 2024
Response from Dallas on Feb 13, 2024
Thank you for staying with us and for your honest feedback. Your comments have been shared with our team so we can better understand how we can improve for our guests, like yourself.

6/10 Okay

Delphine, New York

Traveled with family
Disliked: Property conditions & facilities
This property is well located and corresponds to the description. However, it would need to be refurbished from the old carpet in the bedrooms, the old furniture to the smelly gas fireplace in the common areas. The hotel is stuck in the 80s. The quality of the food served at breakfast is really bad and the restaurant is really below average (old french fries and salad, overcooked steak for $44...). So, a bit disappointing I must say. But it is 5mn from the slopes.
Stayed 2 nights in Feb 2024
Response from Dallas on Feb 13, 2024
Thank you for staying with us and for your honest feedback. Your comments will be shared with our team so we can understand how to better accommodate our guests, like yourself.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, convenient shuttle to village and lifts
Stayed 1 night in Feb 2024
Response from Dallas on Feb 11, 2024
We're glad to hear you enjoyed your stay! We look forward to seeing you again!

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great basic hotel close enough to Stratton base. Short walk or take the shuttle. Walk is up hill so harder for skiers. Clean and had decent breakfast included. Arrived on a Friday evening, so parking was a challenge. They don’t seem to have enough spots when they are full.
Stayed 2 nights in Feb 2024
Response from Dallas on Feb 9, 2024
We love to hear you enjoyed your stay and thank you for your honest feedback.

8/10 Good

Angela-Lynn, Riverdale

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast was included and very good .
Stayed 2 nights in Feb 2024
Response from Dallas on Feb 6, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Molly

Stayed 2 nights in Feb 2024
Response from Dallas on Mar 25, 2024
Thank you for choosing to stay with us! We look forward to hosting you again!

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Dallas on Mar 25, 2024
Thank you for choosing to stay with us! We look forward to hosting you again!

8/10 Good

Dale

Traveled with partner
Liked: Cleanliness, staff & service
The place could use some updates but other than that it was fine.
Stayed 2 nights in Jan 2024
Response from Dallas on Feb 3, 2024
We appreciate your honest feedback, and we are glad you enjoyed your stay. We look forward to serving you again.

8/10 Good

Peter, barrytown

Traveled with group, Traveled with partner
Liked: Amenities
Nice close option with the quickest shuttle
Stayed 2 nights in Jan 2024
Response from Dallas on Feb 2, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dallas on Feb 2, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Justin, Crofton

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to slopes and clean
Stayed 2 nights in Jan 2024
Response from Dallas on Jan 24, 2024
We're glad to hear you enjoyed your stay! We look forward to seeing you again!

6/10 Okay

Robert

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Dallas on Jan 24, 2024
We're glad to see you enjoyed your time with us. Was there anything else we could've done to make your stay more memorable?

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Very outdated facility for what they charge per night!! No fridge in room! Outdated lobby Very dissapointed
Response from Dallas on Jan 23, 2024
Thank you for your honest feedback. We sincerely apologize for the inconvenience you experienced and that we did not meet your standards.

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from Dallas on Feb 9, 2024
We love to hear you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dallas on Jan 20, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Thomas

Location ideal. Shuttle
Stayed 1 night in Jan 2024
Response from Dallas on Jan 17, 2024
We love to hear you enjoyed your stay! We look forward to seeing you again!

6/10 Okay

Dominique

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For $400 per night, this hotel and breakfast looks like an old ski camp. Very disapointed. What is working: shuttle to lift, Jacuzzi,
Stayed 3 nights in Jan 2024
Response from Dallas on Jan 17, 2024
Thank you for your honest feedback. We apologize your stay was not to your expectations. Might I recommend our condos if you do decide to visit us again? They are a bit of a higher price point, but higher quality rooms. We hope to see you again here at Stratton!

8/10 Good

Kami

Stayed 1 night in Jan 2024
Response from Dallas on Jan 13, 2024
We love to hear you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Sook May

Traveled with family
Liked: Cleanliness, staff & service, amenities
The AC was loud but bearable. Facility was clean and comfortable. Daily housekeeping was top notch!
Stayed 3 nights in Jan 2024
Response from Dallas on Jan 13, 2024
Thank you for your feedback. We love to hear you enjoyed your stay with us! We look forward to seeing you again!

2/10 Terrible

Sojie

Stayed 1 night in Jan 2024
Response from Dallas on Jan 13, 2024
We apologize that your stay was not up to your standards. We'd appreciate your feedback so we may better serve you if you choose to stay with us again.

8/10 Good

Raahul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mountain with a convenient shuttle service that runs every 5 - 10 mins. Breakfast included with rate Staff are polite and try to be helpful. Surprisingly the lodge does not have a laundry room which would have been convenient to dry out ski clothes.
Stayed 4 nights in Dec 2023
Response from Dallas on Jan 10, 2024
We're glad to see you enjoyed your stay and thank you for your honest feedback.

10/10 Excellent

Nadeem Paroya

Stayed 1 night in Dec 2023
Response from Dallas on Jan 10, 2024
We're glad to see you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Christopher, Peabody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and there was a great selection of food in the restaurant they had on site. It was my third year in a row staying there and there was nothing bad about it. I enjoyed the stay very much.
Stayed 3 nights in Dec 2023
Response from Dallas on Jan 10, 2024
We're glad to see you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

alexander

Stayed 1 night in Dec 2023
Response from Dallas on Jan 10, 2024
We're glad to see you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

GLADYS

Stayed 1 night in Dec 2023
Response from Dallas on Jan 10, 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

8/10 Good

Ada

Stayed 2 nights in Dec 2023
Response from Dallas on Feb 2, 2024
We're glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Rolando L Cruz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dallas on Jan 10, 2024
We're glad to see you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Dallas on Jan 10, 2024
We're glad to see you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

McRae

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dallas on Jan 10, 2024
We're glad to see you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it
Stayed 1 night in Nov 2023
Response from Dallas on Nov 29, 2023
We're glad to hear you enjoyed your stay, Maria! We look forward to serving you again!

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Dallas on Jan 10, 2024
We're glad to see you enjoyed your stay! We hope to see you again soon!

2/10 Terrible

Michael

Stayed 1 night in Nov 2023
Response from Dallas on Nov 29, 2023
We apologize that your standards were not met while you were with us, Michael. We'd love to hear your feedback on what we could've done differently that would have enhanced your experience.

10/10 Excellent

Nicholas

Stayed 1 night in Nov 2023
Response from Dallas on Nov 29, 2023
Thanks for the positive feedback, Nicholas! We're glad we were able to meet your expectations. We look forward to serving you again!

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but dated and well used. Towels, sheets and bed are comfy.
Stayed 1 night in Oct 2023
Response from Caroline W on Nov 23, 2023
Thanks for the feedback!

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No modern conveniences. No microwave or frig. Not near anything, Had to drive at least 5 miles to get to anything.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area, relaxing area.
Stayed 1 night in Oct 2023
Response from Caroline W on Nov 23, 2023
Thanks for the feedback!

6/10 Okay

Dawn

Traveled with partner, Traveled with pets
Disliked: Staff & service
Hotel was very noisy . No staff around . The grounds had a lot of trash around and there was also trash left in the lobby . The room smelled extremely musty .
Stayed 1 night in Oct 2023

10/10 Excellent

Sajal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Caroline W on Nov 23, 2023
Thanks for the feedback!

2/10 Terrible

Hisham, Melrose

Traveled with family
Disliked: Cleanliness, property conditions & facilities
couldn't sleep all night, people were smoking pot in the rooms and the hallway was smelling real bad, fire department was called, very stressful night.AC system old and loud, they have very nice tub though and below average breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
No refrigerator or microwave, otherwise everything else was outstanding
Stayed 3 nights in Oct 2023

8/10 Good

Mary Ellen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in walking distance of the little ski village and lift at Stratton. The breakfast was ok but the hot items (sausage, potatoes) were way too spicy. On Friday morning the breakfast was dried out but good on Saturday. On Thursday evening there was coffee in the lobby but we were told it had been there about 4 hours. On Friday evening there was fresh coffee and tea. There was daily housekeeping.
Stayed 2 nights in Oct 2023

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Caroline W on Nov 23, 2023
Thanks for the feedback!