Ratings based on 44 Verified Reviews

3.2 out of 5
50% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New York, NY

Terrible, dirty hotel, very high price

Posted Apr 11, 2017
Pros: The food was very good.
Cons: The rooms need to be updated, cleaned, and more staff hired.
The room was old, dirty, and had a roach in it and yet I still paid $130 a night. This hotel is good for a conference venue but not to stay. Extremely understaffed as well.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 27, 2016 on Hotels
3 out of 5
by A verified traveler

Quiet hotel, big rooms, but the service...

Posted Oct 25, 2016 on Hotels
Nice great and quiet hotel, not too far from center, too bad the service is not at the level: they had "forgotten" to organize my airport pick-up (at 11:00 PM at Windhoek Airport... I called them, they did not care so had to take an unlicensed cab... I'm a grown man used to travelling in Africa , but this is not ideal...); after that, the room service took one hour and one reminder call to bring me one milk shake and a bottle of water (so I gave no gratuity, which made the waiter so angry he left without saying goodbye and leaving the door open...), and last, I had to extend my stay of one night, but they did not get confirmation from Hotels.com, which they solved by telling me I had to pay again if the confirmation did not arrive on their system... had to call Hotels.com and to complain to hotel management (gladly reactive) to solve the issue, elsehow I'd have had to pay twice...
1 out of 5
by A verified traveler

Horrible and horrific in all ways.

Posted Oct 7, 2016 on Hotels
Most horrific experience, after having traveled and been in hotels over +10 years worldwide. Incredible slow, uninterested staff, non-communicative among each other, my Hotels.com reservation was NOT in their system they claimed - about 1.5 hours later of fighting then it was. The "business" room was dirty, old and run down. Never ever go there.
4 out of 5
by A verified traveler

Posted Aug 10, 2016 on Hotels
Friendly staff
4 out of 5
by Attie

This traveler left a rating score only Posted May 17, 2016 on Hotels
2 out of 5
by Ramohudi Simon

Nothing special

Posted Apr 30, 2016 on Hotels
The hotel was okay however, the rooms need a serious makeover
4 out of 5
by Rosemary from Gauteng

Windhoek goodie

Posted Mar 25, 2016 on Hotels
Hotel that us easy to find an offers everything a traveler needs
1 out of 5
by Samantha

Posted Nov 26, 2015 on Hotels
Numerous calls throughout the night so got no sleep and they ended up double charging us.
5 out of 5
by Lindsay from George

Pleasant stay

Posted Nov 2, 2015 on Hotels